Contact center leaders have faced an onslaught of burdens exacerbated by the pandemic. Agent attrition has always been a huge problem, but now the difficulties of the worker shortage make securing live agents for call centers highly competitive.
Virtual agents are an expansion of your best live agent — and they can cut operating costs on average of 66%. But even though automation isn’t a new technology in the contact center, many fail to understand how it helps reduce cost and agent attrition.
To convince stakeholders, one must develop a business case for conversational AI in the first place. How do you make a real case for implementing self-service in the contact center?
In this webinar, our leading experts will walk you through step-by-step to build an ROI for conversational AI by:
- Showcasing how to create a symbiotic relationship between virtual agent and human agent
- Determining which calls are best for automation
- Demonstrating those best use cases
- Arming you with insights on how to sell the technology and services to stakeholders, including executives
March 24th, 2022 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT
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