How to Improve Customer Satisfaction With an Intelligent Virtual Assistant

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In today's customer experience environment, many customers are looking to get immediate answers without having to talk to a live person. With so many options out there, how can you successfully add an Intelligent Virtual Assistant (IVA) to the phone channel to help your customers serve themselves?

Join Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast, for this enlightening discussion which will include:

What are the benefits of an IVA to a customer service team?
Best practices to successfully roll out a new IVA
How IVAs play into customer satisfaction

June 28th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT

Brought to you by:

Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast

For the last 2 decades, Aarde's professional experience has been in the contact center world, helping businesses support their consumers through cloud-based technologies. He enjoys working with large global customer service teams to improve customer experience and customer loyalty, operations. Aarde is the author of 'Enable Better Service: A Customer Service Contact Center Story of Breaking Away from the Norm Through Creativity, Technology and Innovation,' which is available on Amazon.

Customer Contact Central