Innovation Insight: Coaching Tech to Boost Customer Service Performance
Preparing for impactful coaching sessions shouldn't be a bottleneck to success. "Innovation Insight: Coaching Tech to Boost Customer Service Performance" from Gartner shows practical ways to turn this around.
In the research, Gartner found that “customer service and support supervisors, who are responsible for coaching, often lack availability and only spend an average of 30% of their time on it.”
We believe this valuable resource offers an objective look at how technology can facilitate more frequent and effective coaching. Access the complimentary research to learn how to maximize your coaching effectiveness.
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