Moving Customer Service to Customer Experience and How It Benefits Your Business

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This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience. The psychology behind consumer behavior and experiences will be addressed as a foundation leading to the methods to build connection with customers to drive loyalty. The specific actions and strategies crucial to driving a solid CX will be explained in relevant ways to enable attendees to make a difference in their own organizations.

By the end of this webinar, you will know:

What drives buying decisions
The steps necessary to define CX strategy
How to set and manage CX expectations
Outcomes of effective Journey Maps
How to get the best possible feedback from customers

October 17th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT

Brought to you by:

Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders

Kristina Evey is a Customer Experience Strategist who loves to help Leadership Teams demystify the process of shifting operational and business priorities to the customer perspective and seeing revenue increase. She is the creator of the training manual “5 Steps to More Loyal Customers” and has had numerous articles published and products produced on customer retention, satisfaction, and loyalty. A frequent contributor to radio and web interviews and host of "The Customer Experience Podcast for Business Leaders," Kristina’s most requested programs highlight Training and Delivering Excellent Customer Service, How to Create a Customer Centric Culture, Effective Communication, and Creating a Memorable Customer Experience.

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