Tony Medrano, CEO of RapportBoost.ai

Tony is currently CEO of RapportBoost.AI, the leading conversational sales analysis platform for brands that use chat, SMS and messenger tools to engage customers. RapportBoost uses artificial intelligence to optimize chat conversations in order to drive dramatic and sustained improvements in conversion rate, order size, customer satisfaction, renewal rate, average handle time, first contact resolution rate, agent retention and happiness and other critical contact center metrics." Tony has dedicated his career in technology to leading sales teams and understands the need for automation tools that help sales reps increase efficiency, close more business and increase margins. Tony received his MBA and JD from Stanford, M.A. from Columbia and B.A. from Harvard.

Heidi Rote, Director, North America Sales Center, Jenny Craig USA

Heidi is National Sales Director for Jenny Craig and has been with Jenny Craig for over 10 years. Heidi's main responsibilities are to grow the Jenny Craig client base by driving acquisition and increasing profitability across all business channels. She has had much success across the board. Her year to date stats include, New Sales Acquisition = +67% YOY, New Sales Conversion = +21% YOY and Chat Conversions= +28%. Heidi is being named as an honoree to the 2018 ICMI Customer Experience Movers and Shakers as a Customer Experience Leader. She handles the strategic planning of the entire North America Sales Center business channel. Heidi is a leader in her field having extensive call center experience in sales, training, process, marketing, and technology solutions including artificial intelligence. She manages a staff of 50+ agents.