AWS Machine Learning

SEPTEMBER 23, 2024

This is crucial for compliance, security, and governance. In this post, we analyze strategies for governing access to Amazon Bedrock and SageMaker JumpStart models from within SageMaker Canvas using AWS Identity and Access Management (IAM) policies. We provide code examples tailored to common enterprise governance scenarios.

Government 118

Government Enterprise APIs Accountability 118

ShepHyken

JUNE 28, 2021

Can Disney’s Customer Service Model Work in Government? Governing) In the public sector, customer service can easily devolve to “our way or the highway.” My Comment: How would you like the customer service at a government agency to be as good as going to a Disney theme park? by Carl Smith. by Joseph Michelli, Ph.D.

Customer Service 371

Customer Service Government Customer Experience Marketing 371

AWS Machine Learning

OCTOBER 20, 2023

However, implementing security, data privacy, and governance controls are still key challenges faced by customers when implementing ML workloads at scale. Governing ML lifecycle at scale is a framework to help you build an ML platform with embedded security and governance controls based on industry best practices and enterprise standards.

Government 131

Government Engineering Accountability Enterprise 131

ShepHyken

JUNE 7, 2021

Nextgov) Legislation introduced in the Senate could infuse the federal government with some of the same customer experience principles in use by leading private sector companies. My Comment: Anytime I hear that the government is going to focus some efforts on customer service and CX, I get excited.

Customer Service 346

Customer Service Customer centricity Government B2B 346

AWS Machine Learning

AUGUST 31, 2023

The framework that gives systematic visibility into ML model development, validation, and usage is called ML governance. During AWS re:Invent 2022, AWS introduced new ML governance tools for Amazon SageMaker which simplifies access control and enhances transparency over your ML projects.

Government 122

Government Accountability Enterprise Best practices 122

AWS Machine Learning

AUGUST 9, 2024

This post provides an overview of a custom solution developed by the AWS Generative AI Innovation Center (GenAIIC) for Deltek , a globally recognized standard for project-based businesses in both government contracting and professional services. Deltek serves over 30,000 clients with industry-specific software and information solutions.

Government 129

Government Healthcare Construction Engineering 129

Beyond Philosophy

AUGUST 13, 2020

The automatic and intuitive side of our decision-making governs habitual behavior. However, you drive that route so often, it’s automatic and handled by your cognitive auto-pilot, habit, which is governed by the Intuitive System of your thinking. . The automatic and intuitive side of our decision-making governs habitual behavior.

Customer effort 457

Customer effort Government Consulting Consulting 457

AWS Machine Learning

AUGUST 21, 2024

Amazon DataZone is a data management service that makes it quick and convenient to catalog, discover, share, and govern data stored in AWS, on-premises, and third-party sources. However, ML governance plays a key role to make sure the data used in these models is accurate, secure, and reliable.

Government 120

Government Banking Engineering Enterprise 120

Cisco - Contact Center

AUGUST 28, 2024

Cisco Umbrella for Government up-levels government cybersecurity with protection against phishing, malware, ransomware and data loss from cyberattacks.

Government 79

Government 79

AWS Machine Learning

NOVEMBER 7, 2024

We also dive deeper into access patterns, governance, responsible AI, observability, and common solution designs like Retrieval Augmented Generation. In this second part, we expand the solution and show to further accelerate innovation by centralizing common Generative AI components. These are illustrated in the following diagram.

Enterprise 112

Enterprise APIs Government Accountability 112

Beyond Philosophy

FEBRUARY 13, 2021

Here are some highlights of the discussion: 03:37 Ryan explains what a habit is and what part of our brain governs them and why. Like all things with Customer Experiences and customer habits, you should measure the difference your efforts make in terms of what drives value for your organizations (i.e., $$$).

Government 448

Government Consulting Consulting Customer Experience 448

Beyond Philosophy

MARCH 31, 2020

He already had two other medical insurance coverages so he called and asked the bank not to renew it but they asked him to go to a physical office and that’s at a time when the government asked everyone to avoid any non-essential travel. The response he received after complaining was even more disappointing. Digital Everything.

Airlines 499

Airlines Healthcare Government Self service 499

AWS Machine Learning

NOVEMBER 15, 2024

For now, we consider eight key dimensions of responsible AI: Fairness, explainability, privacy and security, safety, controllability, veracity and robustness, governance, and transparency. Governance encompasses the frameworks, policies, and rules that direct AI development and use in a way that is safe, fair, and accountable.

APIs 110

APIs Government Best practices Metrics 110

Beyond Philosophy

APRIL 23, 2021

The Intuitive System is the fast and emotional system, which makes automatic decisions and governs areas like habits and “gut feelings.” That means these customers likely handle this automatically, which is governed by the Intuitive System. ” The Rational System is the slow and deliberate system.

Government 435

Government Consulting Consulting Customer Experience 435

AWS Machine Learning

OCTOBER 29, 2024

This post is part of an ongoing series on governing the machine learning (ML) lifecycle at scale. To start from the beginning, refer to Governing the ML lifecycle at scale, Part 1: A framework for architecting ML workloads using Amazon SageMaker.

Government 104

Government Metrics Accountability APIs 104

COPC

OCTOBER 8, 2024

But here’s the reality: none of that happens without reliable data governance. However, the surge in AI adoption means governance frameworks must adapt to keep pace. Data governance is necessary to maintain these models’ reliability and meet internal and regulatory guidelines.

Government 89

Government Healthcare Benchmark Technology 89

ShepHyken

MARCH 31, 2024

10x Improvement in Customer Experience by Jaimie Boyd, Gretchen Brainard, NSN Murty, Joe Mariani & Pankaj Kamleshkumar Kishnani (Delloite) Combining digital public infrastructure like digital identity with tools like human-centered design can help governments significantly enhance customer experience. My Comment: Kudos to the government!

Government 219

Government Customer Service B2B B2C 219

ShepHyken

APRIL 1, 2024

10x Improvement in Customer Experience by Deloitte Center for Government Insights (Deloitte) Combining digital public infrastructure like digital identity with tools like human-centered design can help governments significantly enhance customer experience. My Comment: Kudos to the government!

Government 206

Government Customer Service B2B B2C 206

AWS Machine Learning

MARCH 18, 2025

This feature enhances AI governance by enabling centralized control over guardrail implementation. Conclusion The new IAM policy-based guardrail enforcement in Amazon Bedrock represents a crucial advancement in AI governance as generative AI becomes integrated into business operations.

Government 84

Government APIs Enterprise Technology 84

AWS Machine Learning

JANUARY 29, 2025

Large organizations often have many business units with multiple lines of business (LOBs), with a central governing entity, and typically use AWS Organizations with an Amazon Web Services (AWS) multi-account strategy. Failure to scale the team can negate the governance benefits of a centralized approach.

Enterprise 90

Enterprise Government Accountability Finance 90

Contact Center Pipeline

OCTOBER 27, 2020

Individuals, businesses and governments worked together to mitigate an unprecedented public health crisis, ensuring human health and safety amid tremendous economic uncertainty. The first half of 2020 will forever be defined by the global response to the novel coronavirus COVID-19.

Government 246

Government Coaching Contact Center Call Center 246

Contact Center Pipeline

MAY 1, 2020

Work from home is the most effective form of workplace social distancing, as advised by governments and public health organizations. However, a snap poll conducted during a recent Gartner cohort of over 50 service and support leaders showed that only 15% have been able to move 100% of their staff to working from home. That […].

Contact Center 241

Contact Center Government Customer Service Call Center 241

Myra Golden Media

MAY 23, 2021

I’ve made a note that you’ve refused to wear a mask, and we’re letting the federal government know. I pull the flight manifest and come back with the person’s name, and I say, “Brian Jones, wearing a mask is not a suggestion, and it’s not an option. And I go on about my business.”. I freakin love it! Not my sister.

Government 317

Government Customer Service Customer Experience 317

Cisco - Contact Center

OCTOBER 14, 2024

Cisco has been helping government agencies address their unique security and compliance challenges for decades. We continue to progress with FedRAMP.

Government 77

Government 77

Beyond Philosophy

OCTOBER 6, 2015

According to the BBC he said, “We will have even stricter governance, compliance, and standards, and I will vouch for that.”. I am sure now the following pattern of behavior will occur with the resignation of their CEO, Martin Winterkorn: The new guy, Matthias Mueller will come in he will say that everything was terrible.

Banking 406

Banking Consulting Consulting Government 406

ShepHyken

MARCH 18, 2024

Fact Sheet: The President’s Budget Improves Customer Experience to Better Serve the American People by The White House (The White House) To build on the historic progress made under President Biden’s leadership, the American people need a modern and effective government.

Customer Service 213

Customer Service Government Customer centricity Customer Experience 213

ShepHyken

APRIL 8, 2019

My Comment: Is it possible to learn a customer service lesson from government? Several government agency rock-stars met to discuss how to improve customer service. (NextGov) “Be where your customers are” and other helpful tips from customer experience professionals. The short answer is yes.

Customer Service 264

Customer Service Government Entertainment Healthcare 264

Beyond Philosophy

JULY 24, 2019

Several years ago, Facebook was slapped on the wrist by the government , who said Facebook needed to protect the privacy of their users. Facebook engaged in an agreement with the government that said, “OK, we will protect people’s privacy.” Moreover, this latest FTC fine was a follow-up fine from a previous violation.

Customer centricity 348

Customer centricity Government Morale Advertising 348

Beyond Philosophy

OCTOBER 22, 2019

When you understand customers’ habits, how they form and how they are governed by the mind, you have a much better chance of making those crucial changes in customer behavior to become their habitual brand. However, when it goes the other way, well, let’s just say some habits are meant to be broken. So, what are habits?

Government 231

Government Consulting Consulting Customer Experience 231

Beyond Philosophy

JULY 4, 2020

The freedom fighter: Never wear a face mask as I don’t want government to tell me what to do. The pocket face mask: They have a face mask in their pocket/purse and will see what others are doing or will wear it in certain conditions. It’s all overblown. It is important not to judge any group. Recommended Actions.

Government 386

Government Consulting Consulting Customer Experience 386

Beyond Philosophy

JUNE 7, 2017

Trust in the four major global institutions, namely government, business, media and non-government organizations, has taken a massive knock in the last several months, to the point where rebuilding trust has not only become a nice-to-have, but an absolute imperative, if these institutions are to survive.

Government 304

Government Advertising Surveys Marketing 304

Beyond Philosophy

SEPTEMBER 11, 2017

Effective communication is the lifeblood of any relationship, whether it’s between individuals, informal groups, within companies, between leaders and the people they govern, and, of course, between companies and their customers.

Advertising 384

Advertising Consulting Consulting Government 384

Beyond Philosophy

SEPTEMBER 19, 2024

Unfortunately, the government knew and covered it up…for years! Once the government realized that this was happening and that a bug in the program caused the shortfall, they covered it up instead of coming clean. Problems with the Post In England, there’s a scandal in the post office.

Government 307

Government Accountability Call Center Personalization 307

Contact Center Pipeline

SEPTEMBER 29, 2022

Or you pull up an online form to apply for a permit with your local government and you are not sure where to begin. Imagine you open an airline app to search for your flight information and it’s missing your gate location. These everyday information gaps are also common in customer service scenarios, like when […].

Airlines 208

Airlines Government Customer Service Technology 208