Pointillist

APRIL 17, 2019

You know you need the right customer data analytics tools to discover customer journeys, understand customer behavior and provide your customers with a better experience. Insights obtained from Customer Analytics tools are used to address a variety of use cases, including acquisition, retention and cross-sell/upsell.

Analytics 51

Analytics Journey mapping Multichannel Government 51

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. Successful brands focus on developing a seamless experience that ensures each touchpoint interconnects and contributes to the overall journey." For more information, check " What is the customer journey and why does it matter to your business " by SurveyMonkey.

Customer Experience 60

Customer Experience Journey mapping B2C B2B 60

Pointillist

JULY 25, 2018

The questions below will help you define the scope of your customer journey analytics project: Will the project be confined to a single team, such as customer experience or marketing, or will other business functions use the platform? Is your organization already aware of specific pain points and friction in your customers’ journeys?

Analytics 43

Analytics Metrics Government Journey mapping 43

Amity

JUNE 8, 2016

This information makes it easier for account managers to bucket customers into segmented tiers and scout for cross-sell and upsell opportunities, but all that data rarely gets shared with the rest of the company.

CRM 67

CRM Journey mapping B2C Government 67

CustomerSuccessBox

APRIL 6, 2022

Plan the detailed Customer Journey. Create a map of your customer’s journey map from several angles – Now that you’ve spoken with your customers, it’s time to figure out how to help them succeed with your product. Read : Customer Feedback Loop. Define the KPIs clearly.

Customer centricity 52

Customer centricity Journey mapping Feedback Government 52

Pointillist

AUGUST 14, 2018

The decision to conduct a paid pilot depends upon your company size, project scope, internal processes and governance. Develop Journey-Based Insights. You could, for example, begin by testing journey hypotheses that you have previously built, perhaps as an outcome of a journey mapping process conducted by your customer experience team.

Analytics 41

Analytics Metrics Journey mapping Enterprise 41

Interaction Metrics

MARCH 20, 2025

Journey mapping : We favored tools that visualize every step of the customer experience , from first-click excitement to post-purchase hiccups. It also includes predictive analytics that spots customers at risk of leaving and identifies upsell opportunities. No more Oops, we missed that email!just

Enterprise 62

Enterprise Surveys Analytics Feedback 62

ClearAction

NOVEMBER 16, 2023

VoC managers’ bandwidth gets further consumed when special interest VoC multiplies as various teams want customer insights for what they are developing or journey mapping. Natural byproducts of this diagram’s formula are churn reduction, upselling, cross-selling, referrals, and acquisition cost reduction.

B2B 62

B2B Feedback B2C Enterprise 62

SmartKarrot

MAY 6, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Chevin Fleet Solutions As a Director of Customer Success, you will optimize the CS mission, vision, and customer journey map with the VP of Customer Success & Support. Help foster a company-wide, customer-centric CSM-focused culture.

Journey mapping 19

Journey mapping Coaching Government Upselling 19

SmartKarrot

NOVEMBER 11, 2020

Internet, Cable & Phone As a Vice President of Customer Success, you will define and optimize the customer lifecycle, applying customer journey mapping, and identifying standardized interventions for each point in the journey. Role: Vice President of Customer Success Location: Englewood, CO, US Organization: WOW!

Enterprise 10

Enterprise Journey mapping Best practices Government 10