Liveops

MARCH 8, 2019

The recent government shutdown drove gig economy growth, but what does it all mean? After 35 days of political deadlock and disagreements across party lines, the most recent United States government shutdown that started on December 22, 2018 and came to an end on January 26th was the longest and costliest federal shutdown in U.S.

Government 88

Government Scripts Enterprise Sales 88

AWS Machine Learning

OCTOBER 16, 2024

The goal was to refine customer service scripts, provide coaching opportunities for agents, and improve call handling processes. This efficiency has allowed for more effective use of auditors’ time in devising coaching strategies, improving scripts, and agent training.

Customer Service 79

Customer Service Scripts Coaching Finance 79

pindrop

MAY 7, 2020

With verified account numbers and some basic information, a fraudster has all they need to execute fraud through the phone channel using convincing scripts involving the current crisis to socially engineer contact center agents and individuals. . The New Fraud Scripts. Travel-Related Inconveniences and Emergencies .

Scripts 79

Scripts Contact Center Interactive Voice Response Banking 79

TeleDirect

AUGUST 25, 2022

Contact Center Solutions for Government Agencies. As a government agency or organization, your business helps society run. Whichever branch of government you’re in, you deal with members of the public regularly. If you’re ready to streamline your government contact center, give us a call at (800) 776-1081.

Government 62

Government Contact Center contact center solutions outsourcing 62

AWS Machine Learning

AUGUST 7, 2024

In the face of these challenges, MLOps offers an important path to shorten your time to production while increasing confidence in the quality of deployed workloads by automating governance processes. In this post, we refer to the advanced analytics governance account as the AI/ML governance account.

Government 114

Government Benchmark Scripts Enterprise 114

Customers That Stick

OCTOBER 2, 2014

My very first job was a part-time summer job in city government. Moreover, some companies have minimized the focus on care and maximized the focus on scripts and metrics — not great for people skills. Kate, what was your first job and what did you learn about customer service in it? .

Coaching 152

Coaching Government Scripts Employee engagement 152

Balto

JUNE 23, 2022

“The anti-script doesn’t mean that you should wing it on every call… what anti-script means is, think about a physical paper script and an agent who is reading it off word for word… you’re taking the most powerful part of the human out of the human.” Share on Twitter. Share on Facebook.

Scripts 52

Scripts Coaching Contact Center Surveys 52

Russel Lolacher

MARCH 2, 2021

In BC, I’m the public service director responsible for the government social media customer care for our ministry, but my dad still doesn’t understand what I do. Our customers are comparing us to the last great customer experience they had, not other government agencies. “Yes, but what do you do? Thanks, Dad.

Government 52

Government Customer Care Transportation Benchmark 52

Customer Experience Matters

AUGUST 23, 2018

Video Script: Just like the laws that govern physics, there are a set of fundamental truths that explain how organizations treat their customers. By understanding these fundamental truths about how people and organizations behave, companies can make smarter decisions about what they do, and how they do it.

Customer Experience 94

Customer Experience Government Scripts Accountability 94

AWS Machine Learning

NOVEMBER 30, 2023

Solution overview To deploy your SageMaker HyperPod, you first prepare your environment by configuring your Amazon Virtual Private Cloud (Amazon VPC) network and security groups, deploying supporting services such as FSx for Lustre in your VPC, and publishing your Slurm lifecycle scripts to an S3 bucket. Choose Create role. Choose Save.

Scripts 122

Scripts Engineering Government Management 122

Callminer

FEBRUARY 4, 2021

The pandemic has made it difficult for customers to establish contact with many businesses and government departments…”. If that requires specific training for your staff or changes to call scripts to further show you are there for your customers, then that should absolutely be done.

Call Center 345

Call Center Contact Center Finance Consulting 345

AWS Machine Learning

FEBRUARY 29, 2024

Model governance – The Amazon SageMaker Model Registry integration allows for tracking model versions, and therefore promoting them to production with confidence. You can then iterate on preprocessing, training, and evaluation scripts, as well as configuration choices. script is used by pipeline_service.py The model_unit.py

Scripts 113

Scripts Engineering Metrics Best practices 113

AWS Machine Learning

FEBRUARY 5, 2025

Retrieval and Execution Rails: These govern how the AI interacts with external tools and data sources. Lets delve into a basic Colang script to see how it works: define user express greeting "hello" "hi" "what's up?" Dialog Rails: These maintain the conversational flow as defined by the developer.

Chatbots 93

Chatbots Construction Best practices APIs 93

Russel Lolacher

JANUARY 25, 2021

Edelman, one of the bigger international communication firms, conducts a Trust Barometer Survey every year to measure global trust in the media, government, NGOs (non-government organizations) and the business sector. In the latest 2021 edition, as in previous years, trust isn’t high. Empathy is essential to a trusted relationship.

Government 119

Government Scripts Personalization Feedback 119

AWS Machine Learning

FEBRUARY 13, 2024

SageMaker Feature Store now allows granular sharing of features across accounts via AWS RAM, enabling collaborative model development with governance. This provides an audit trail required for governance and compliance. Additionally, the cross-account capability enhances data governance and security.

Accountability 125

Accountability Government Engineering Scripts 125

Up Your Service

JUNE 16, 2015

Telecommunications companies used to be cash cows: massive, often government-linked monopolies that provided essential connectivity services and reliably churned out cash. And with phone number portability between telcos assured by government regulators, each upgrade to a new mobile device puts a customer’s loyalty to the telco at risk.

Telecommunications 88

Telecommunications Calibration Government Scripts 88

AWS Machine Learning

JANUARY 5, 2024

MLOps – Model monitoring and ongoing governance wasn’t tightly integrated and automated with the ML models. Reusability – Without reusable MLOps frameworks, each model must be developed and governed separately, which adds to the overall effort and delays model operationalization.

Management 129

Management APIs Engineering Government 129

AWS Machine Learning

MARCH 23, 2023

upload file(fname) In this example, we’re using script-mode on a natively supported framework within SageMaker ( scikit-learn ), where we instantiate our default SageMaker SKLearn estimator with a custom training script to handle the encrypted data during inference. default_bucket() upload _path = f"training data/fhe train.csv" boto3.Session().resource("s3").Bucket

Scripts 114

Scripts APIs Government Analytics 114

AWS Machine Learning

MARCH 7, 2023

When you open a notebook in Studio, you are prompted to set up your environment by choosing a SageMaker image, a kernel, an instance type, and, optionally, a lifecycle configuration script that runs on image startup. You can implement comprehensive tests, governance, security guardrails, and CI/CD automation to produce custom app images.

Management 87

Management Scripts Government Engineering 87

AWS Machine Learning

NOVEMBER 17, 2022

To use a large language model in SageMaker, you need an inferencing script specific for the model, which includes steps like model loading, parallelization and more. You also need to create end-to-end tests for scripts, model and the desired instance types to validate that all three can work together.

Scripts 101

Scripts APIs Government Engineering 101

AWS Machine Learning

SEPTEMBER 14, 2023

The following steps describe the AWS Lambda functions and their flow through the process: LangChain agent to identify the intent Send notification based on employee request Modify ticket status In this architecture diagram, corporate training videos can be ingested through Amazon Transcribe to collect a log of these video scripts.

APIs 115

APIs Healthcare Scripts Engineering 115

AWS Machine Learning

SEPTEMBER 18, 2023

Trained models can be stored, versioned, and tracked in Amazon SageMaker Model Registry for governance and management. Each stage in the ML workflow is broken into discrete steps, with its own script that takes input and output parameters. Let’s look at sections of the scripts that perform this data preprocessing.

Scripts 121

Scripts APIs Government Construction 121

AWS Machine Learning

SEPTEMBER 8, 2022

For each model_id , in order to launch a SageMaker training job through the Estimator class of the SageMaker Python SDK, you need to fetch the Docker image URI, training script URI, and pre-trained model URI through the utility functions provided in SageMaker. The pre-trained model URI is specific to the particular model.

Scripts 103

Scripts Construction Government Education 103

Talkdesk

JUNE 18, 2020

By combining the power of a knowledge base, workflow and agent scripting, contact centers can reduce agent effort and provide the best possible customer experience. This is a guest blog from Amanda Verner, Marketing Manager at ProcedureFlow , a Talkdesk AppConnect partner. ProcedureFlow makes your employees experts faster.

Management 63

Management Government Call flow Scripts 63

AWS Machine Learning

DECEMBER 21, 2022

Over the years, many table formats have emerged to support ACID transaction, governance, and catalog use cases. To schedule the procedures, you set up an AWS Glue job using a Python shell script and create an AWS Glue job schedule. Next, you need to create a Python script to run the Iceberg procedures. AWS Glue Job setup.

Scripts 86

Scripts Engineering APIs Big data 86

AWS Machine Learning

FEBRUARY 25, 2025

Organizations trust Alations platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering innovation at scale. Headquartered in Redwood City, California, Alation is an AWS Specialization Partner and AWS Marketplace Seller with Data and Analytics Competency.

Enterprise 86

Enterprise Engineering APIs Accountability 86

Up Your Service

AUGUST 26, 2015

Governments and private payers are now linking reimbursement to patient perception of care as well as to mandated clinical outcomes, documented levels of quality, and cost-savings. The key to this transformation is to provide actionable service education , not only script and procedure-based training. What’s needed to succeed?

Healthcare 87

Healthcare Government Education Scripts 87

Aspect

DECEMBER 27, 2017

RFPs for chatbots have arisen in verticals as diverse as banking, government, healthcare, and retail.

Chatbots 116

Chatbots Contact Center Interactive Voice Response Enterprise 116

AWS Machine Learning

AUGUST 10, 2023

For better observability, customers are looking for solutions to monitor the cross-account resource usage and track activities, such as job launch and running status, which is essential for their ML governance and management requirements. Input Description Example Home Region The Region where the workloads run. aws/config. aws/config.

Scripts 90

Scripts Accountability Metrics APIs 90

AWS Machine Learning

FEBRUARY 13, 2023

An administrator can run the AWS CDK script provided in the GitHub repo via the AWS Management Console or in the terminal after loading the code in their environment. Choose Open Jupyter to start running the Python script for performing the log analysis. The steps are as follows: Open AWS Cloud9 on the console.

Scripts 86

Scripts Best practices Transportation Construction 86

JustCall

NOVEMBER 6, 2024

These regulations change from federal to state to even local levels, so make sure you always abide by the rules governing the location you operate out of. #7 To ensure your number stays off their spam radar, go on the cold call prepared with an airtight script. The FCC gives the public the right to report numbers for their safety.

Telemarketing 52

Telemarketing Real estate Best practices Sales 52

AWS Machine Learning

JUNE 27, 2023

Machine Learning Operations (MLOps) provides the technical solution to this issue, assisting organizations in managing, monitoring, deploying, and governing their models on a centralized platform. At-scale, real-time image recognition is a complex technical problem that also requires the implementation of MLOps.

Engineering 112

Engineering APIs Scripts Entertainment 112

Calltools

MAY 27, 2020

Complying with data governance legislation. Following call scripts. Improve call scripts. This might include using the customer’s name, introducing themselves properly, or reading your greetings script. Making enough sales based on internal criteria/previous performance standards. Identify problems.

Coaching 52

Coaching Government Scripts Metrics 52

AWS Machine Learning

MAY 23, 2023

With a comprehensive suite of technical artifacts, including infrastructure as code (IaC) scripts, data processing workflows, service integration code, and pipeline configuration templates, PwC’s MLOps accelerator simplifies the process of developing and operating production-class prediction systems. Connect with him on LinkedIn.

Engineering 88

Engineering Government Calibration Scripts 88

Calltools

JUNE 29, 2022

The telecommunications industry is under intense scrutiny by consumers and government regulators, so your agents must meet compliance standards. In addition to these federal government regulations, your industry has created its own set of compliance standards. Following Sales Scripts. Product Knowledge.

Scripts 52

Scripts Government Telemarketing Telecommunications 52

AWS Machine Learning

OCTOBER 19, 2023

Customers in business domains such as financial, retail, legal, and government deal with PII data on a regular basis. Due to various government regulations and rules, customers have to find a mechanism to handle this sensitive data with appropriate security measures to avoid regulatory fines, possible fraud, and defamation.

Government 108

Government Engineering Enterprise Scripts 108

AWS Machine Learning

MAY 8, 2023

It offers many native capabilities to help manage ML workflows aspects, such as experiment tracking, and model governance via the model registry. This can be a challenge for enterprises in regulated industries that need to keep strong model governance for audit purposes. You can use this script add_users_and_groups.py

APIs 83

APIs Government Accountability Scripts 83