Totango

AUGUST 25, 2022

It increases customer satisfaction and loyalty, driving higher subscription renewal rates, reduced churn, and more sales from upsells and referrals. Extend upsell offers or referral incentives to customers with high satisfaction ratings. For example, you can: Extend premium upgrade offers to freemium customers. Evolve Your Service.

SaaS 103

SaaS Upselling Metrics Journey mapping 103

Outsource Consultants

JANUARY 27, 2025

Government Support and Infrastructure The Philippine government has played a crucial role in fostering the BPO industry’s growth. Through initiatives like the Philippine Development Plan, the government has prioritized infrastructure development and implemented policies to attract foreign investment.

outsourcing 67

outsourcing Call Center Government Telecommunications 67

TechSee

FEBRUARY 23, 2021

Verizon already began to shut down its 3G networks at the end of 2020, but the sunset for commercial and government customers will be at the end of 2022. AT&T will stage its sunset in January 2022, and the Sprint 3G shutdown is coming in December 2022. The Impact of 3G Sunsetting on Home Security.

Self service 109

Self service Wireless Contact Center Upselling 109

CSM Magazine

MARCH 1, 2022

Whether due to isolation rules, government restrictions or simply because it suits our lifestyle – consumers are now expecting – and demanding – faultless delivery and returns as standard. Not only does this drive digital and brand engagement, but it generates sales and upsell opportunities by hooking the customer to the brand.

Customer Experience 97

Customer Experience Upselling Government Technology 97

Monet Software

OCTOBER 4, 2018

You’ll hear how agents are better able to recognize upsell and cross-sell opportunities, so sales go up. Speech analytics can also reduce agent attrition, and help with compliance with government and industry regulations regarding the handling of credit card information and other sensitive data.

Analytics 54

Analytics Upselling Government Contact Center 54

ClearAction

DECEMBER 14, 2017

All of these terms are components of customer experience management (CEM), which is the broadest and deepest way of viewing customers and their role in the success of any organization (for-profit, non-profit, or government). The purpose of any organization is to serve a customer need.

Customer Care 66

Customer Care CRM Customer Experience Customer advocacy 66

Calltools

MAY 27, 2020

Complying with data governance legislation. Data governance Data governance is more important than ever, and you could face hefty fines if agents don’t verify customers’ identities. Making enough sales based on internal criteria/previous performance standards. Following call scripts.

Coaching 52

Coaching Government Scripts Metrics 52

Lumoa

FEBRUARY 9, 2023

upselling to the most loyal customers) Process changes (e.g. Depending on the organization impacted, this can include (for instance) some of the following items: Fixes to the existing product (e.g. including an improved camera in the next generation of the smartphone) Training and new incentives to personnel to adjust their behavior (e.g.

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

Cincom

MARCH 6, 2025

Sales teams can instantly adjust configurations, apply competitive pricing strategies, and accelerate deal cycles with automated approvals and intelligent upsell recommendations. Compliance and Governance : Ensure that all configured pricing and discounting rules align with internal policies and external regulations to minimize risk.

Automotive 40

Automotive Revenue potential CRM Sales 40

Monet Software

SEPTEMBER 30, 2018

You’ll hear how agents are better able to recognize upsell and cross-sell opportunities, so sales go up. Speech analytics can also reduce agent attrition, and help with compliance with government and industry regulations regarding the handling of credit card information and other sensitive data.

Analytics 48

Analytics Upselling Government Contact Center 48

Nicereply

JANUARY 14, 2021

Another great option to boost customer loyalty would be the use of packages to upsell more products and products after the buyer’s first purchase. Just make sure to offer insights matches with the current recommendations given by the local governments and CDC. Deliver Re-engagement Campaigns.

Brand ambassadors 75

Brand ambassadors Customer retention Upselling Government 75

Etech GS

SEPTEMBER 11, 2019

This is especially important for business with restrictive hours, such as the post office, banks or government institutions. For example, agents may see current subscriptions, how long customers have done business with the company and even ratings on the likelihood of successfully upselling certain products and services.

Customer Experience 64

Customer Experience Banking Upselling Government 64

ClearAction

DECEMBER 14, 2017

All of these terms are components of customer experience management (CEM), which is the broadest and deepest way of viewing customers and their role in the success of any organization (for-profit, non-profit, or government). The purpose of any organization is to serve a customer need.

Customer Care 59

Customer Care CRM Customer Experience Customer advocacy 59

CustomerSuccessBox

JUNE 12, 2021

Also, they are responsible to ensure that the customers renew their contracts, upsells, and cross-sells for the company, hence, ensuring consistent revenue for the company. They are often responsible for getting as many upsells and renewals as possible. Reactive vs Proactive – Typically, the account managers are reactive.

Accountability 52

Accountability Management SaaS Upselling 52

Global Response

JANUARY 31, 2024

Understanding regulatory compliance in call centers Call center compliance is the set of federal, state, and international rules that govern call center practices. based centers are familiar with and adhere to federal and state regulations, which govern telemarketing activities and ensure the protection of consumer data.

Call Center 62

Call Center Telemarketing Government Telecommunications 62

CSM Practice

MARCH 1, 2021

The strategic account segment most likely holds the most potential growth in revenues through upsells, cross-sells, and referrals. Upsell and cross-sell opportunities within that segment are not found through sheer luck. Define a governance model. Plan strategic actions and track progress.

Chief Customer Officer 52

Chief Customer Officer Upselling Accountability Government 52

OctopusTech

JULY 21, 2023

Customer relationship management software is generally used by the sales team to know the purchase history of users, monitor and track interactions, and for upselling opportunities. Scope for cross-selling and up-selling opportunities Businesses might find cross-selling and upselling opportunities thanks to CDM.

Best practices 62

Best practices Management Upselling Sales 62

ChurnZero

JANUARY 13, 2023

Companies are gradually finding consensus around the need to create stronger governance around data access and data hygiene (this is still an emerging development in our opinion but definitely something to keep an optimistic eye on). As front-end sales get harder, retention, upsells and cross-sells will become even more crucially important.

Chief Customer Officer 98

Chief Customer Officer Sales SaaS Customer centricity 98

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. Depending on the organization impacted, this can include (for instance) some of the following items: Fixes to the existing product (e.g. including an improved camera in the next generation of the smartphone) Training and new incentives to personnel to adjust their behavior (e.g.

Customer Experience 107

Customer Experience B2C Journey mapping B2B 107

Cincom

APRIL 15, 2025

How CXM Solves It : Revenue Growth through AI-Powered Targeting : Customer experience management enhances revenue streams by dynamically adjusting pricing models, upselling/cross-selling based on behavioral insights, and identifying untapped opportunities using AI-driven recommendations.

Customer Experience 40

Customer Experience Management Chatbots CRM 40

Balto

JANUARY 14, 2025

Revenue Growth Analytics directly impacts revenue and sales performance through targeted strategies: Upselling and Cross-Selling : Insights into purchase history help agents recommend relevant products or services. Data Governance: Effective data governance is crucial for managing data overload and ensuring data quality.

Call Center 52

Call Center Analytics Average Handle Time Big data 52

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? The decision to conduct a paid pilot depends upon your company size, project scope, internal processes and governance. and delivers meaningful ROI.

Analytics 43

Analytics Metrics Government Journey mapping 43

Hero Digital

OCTOBER 16, 2018

At the organizational level, departments collaborate to execute against a defined CX roadmap, and plans exist for governance and training in personalization. At this level, data drive experience design, predict and anticipate customer needs on an individual level, and enhance pathways for upselling and cross-selling. Level 4: Leading.

Customer Experience 41

Customer Experience Analytics Upselling Government 41

CSM Practice

APRIL 13, 2021

Identifying opportunities for upselling and cross-selling is one thing a CSM must deliberately focus on to implement proactive expansion selling. The strategic account segment most likely holds the most potential growth in revenues through upsells, cross-sells, and referrals. Define a governance model. Expansion Selling.

Management 52

Management Customer retention Upselling Accountability 52

Verint

AUGUST 29, 2017

Governance—The structure of how the program will be managed and how data will be disseminated to internal and external audiences. Provide opportunities for upsell or cross-sell activities with individuals showing a high degree of satisfaction. But first things first….

Feedback 36

Feedback Surveys Upselling Government 36

Amity

JUNE 8, 2016

This information makes it easier for account managers to bucket customers into segmented tiers and scout for cross-sell and upsell opportunities, but all that data rarely gets shared with the rest of the company.

CRM 67

CRM Journey mapping B2C Upselling 67

CustomerSuccessBox

APRIL 6, 2022

Feedback can help you fine-tune your customer success members of the team and the regulations that govern them over time. As a CSM, you’re constantly monitoring your accounts for potential churn as well as retention and upsell chances. Read : Customer Feedback Loop. Define the KPIs clearly.

Customer centricity 52

Customer centricity Journey mapping Feedback Upselling 52

Squelch

OCTOBER 25, 2019

Customer frustrations, cross-sell and upsell options… it all fits into digital transformation.” — Krishna Raj Raja , Founder and CEO of SupportLogic. You need to have governance and guts. .” — John Ragsdale , VP of Technology Research at TSIA. The ability to project what your customer is likely to need next, that’s really powerful.

Chief Customer Officer 40

Chief Customer Officer Entertainment Upselling Government 40

Global Response

JULY 10, 2023

You can take advantage of a stable infrastructure and growing BPO industry with government backing to ensure your operations are stable without having to exceed your budget. In addition, the Philippines offers a strong and stable economic climate, especially compared to other outsourcing locations, such as those in Eastern Europe or India.

Call Center 62

Call Center outsourcing Technical Support Education 62

JustCall

APRIL 28, 2022

This makes it easy to show that you have a handle on compliance with government or industry regulations like HIPAA, PCI, or Dodd-Frank. Increase revenues through upselling and cross-selling. Maintain an audit trail of your reps’ calls so you know who said what and when – even if you’re not listening directly.

Sales 52

Sales Coaching CRM Metrics 52

ChurnZero

MARCH 12, 2021

Government agencies get their budgets slashed. Q: Should the sales team, onboarding team, or Customer Success Manager negotiate and upsell? Q: How should you follow up with a customer who shows interest in an upsell and is supplied with further information, but then never follows up? Schools fall in that category as well.

Upselling 59

Upselling Personalization Sales Strategic Value 59

Comm100

FEBRUARY 5, 2018

These solutions tailor the CRM model to fit the needs of businesses in specific industries such as restaurants, governments, freelancers, and more. It also gives companies the opportunity to upsell products, and convert leads. Recently, developers have seen a demand for industry-specific CRM software solutions.

CRM 68

CRM Marketing Multichannel Self service 68

Pointillist

APRIL 17, 2019

These range from data quality problems, data governance issues, data ownership barriers, customer identity matching and data schema incompatibilities, as well as the duplication of data across sources. But standing in your way are existing customer data management challenges. What are Customer Analytics Tools?

Analytics 51

Analytics Journey mapping Multichannel Government 51

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. Depending on the organization impacted, this can include (for instance) some of the following items: Fixes to the existing product (e.g. including an improved camera in the next generation of the smartphone) Training and new incentives to personnel to adjust their behavior (e.g.

Customer Experience 60

Customer Experience Journey mapping B2C B2B 60

SmartKarrot

JULY 8, 2022

Identify and qualify opportunities to cross-sell and upsell. Working alongside the Sales Director assigned to the account to plan and improve revenue – specifically renewals and upsell opportunities. Identify opportunities for expansion within the client’s business and work closely with sales to cross-sell and upsell.

Upselling 19

Upselling Customer advocacy Government Accountability 19

Pointillist

AUGUST 14, 2018

The decision to conduct a paid pilot depends upon your company size, project scope, internal processes and governance. Examples include using customer journey data to personalize website content in real-time and dynamically populating contents of an upsell email based on customer activity data generated through journey analytics.

Analytics 41

Analytics Metrics Journey mapping Enterprise 41

SmartKarrot

NOVEMBER 29, 2021

Guide customers on non-technical issues such as data security and governance, compliance, and contracting. Actively identify and close expansion opportunities (upsell) that align with the customer’s needs. Actively identify and close expansion opportunities (upsell) that align with the customer’s needs.

Upselling 19

Upselling Education Best practices Government 19