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Role of VoIP and Contact Centers in Transforming Microfinance

Hodusoft

Role of VoIP and Contact Centers in Transforming Microfinance “Microfinance stands as one of the most promising and cost-effective tools in the fight against global poverty.” This is where contact centers and Voice over Internet Protocol (VoIP) solutions come into play.

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HIPAA and PCI Compliance in Call Centers: What You Must Know

TeleDirect

HIPAA governs the use and disclosure of Protected Health Information (PHI). Partnering with a HIPAA and PCI compliant call center ensures your customer data is protected and your business remains secure, trustworthy, and legally sound. What Is HIPAA Compliance in a Call Center?

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How the Right VoIP Phone System Reduces IT Involvement

aircall

Whenever there’s a system problem, you can put the days of placing a panicky call to your IT department behind you when you implement a VoIP phone system. A VoIP phone system is a newer technology that relies less heavily on IT personnel to keep it running than legacy phone systems. The Importance of a VoIP Infrastructure.

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5 Common VoIP Problems (And How to Troubleshoot)

JustCall

With the increasing use of Internet-based telephony, many businesses are looking forward to integrating their communication processes with VoIP software. Certain features and services have essentially made VoIP phone systems the most preferred option for small and large businesses. Poor Voice Quality in Cloud Telephony. I) Jitters.

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The Numerous Benefits of Using Voice Broadcasting Software for Business, Governments, Healthcare

Hodusoft

Large enterprises with multi-branch operations and VoIP service providers can subscribe to the multi-tenant voice broadcasting software as a revenue generation tool. Governments, for instance, will find this feature immensely useful when warning citizens of a natural disaster or when sending out notifications. Who is it for?

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VoIP: A Complete Guide to Voice over IP Calling

JustCall

The popularity of VoIP has skyrocketed to the degree that popular VoIP service providers, such as Skype and Zoom, have become a common household name! In view of this upward trend, we are taking a detailed look at VoIP, especially with a focus on what it means to businesses. What is VoIP (Voice Over Internet Protocol)?

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Coronavirus and Contact Centers: Is it Time to Rethink Remote Working?

Noble Systems

Some useful links to government resources and advice are also listed. VoIP via home broadband and remote office locations can provide voice connectivity by simply gaining access to your corporate network or utilizing an agent to cloud VPN. Remote System and Application Access. Call (Voice) Delivery and Quality.