AWS Machine Learning

OCTOBER 28, 2024

A preprocessor script is a capability of SageMaker Model Monitor to preprocess SageMaker endpoint data capture before creating metrics for model quality. However, even with a preprocessor script, you still face a mismatch in the designed behavior of SageMaker Model Monitor, which expects one inference payload per request.

Scripts 99

Scripts Metrics Engineering Analytics 99

ShepHyken

MAY 31, 2021

Ad Age) Here are 5 tips for marketing organizations looking to maximize their Discovery Commerce opportunity from Aubrie Richey, VP of media for TechStyle Fashion Group that brought us brands like Fabletics and Savage X Fenty. I have added my comment about each article and would like to hear what you think too.

Customer Service 339

Customer Service Chatbots Customer effort Scripts 339

Steve DiGioia

SEPTEMBER 12, 2016

Read this script and memorize each line. They must follow a script – not “scripted” words but scripted actions designed to produce the best product or service. Focus groups are funded to the dismay of acceptable time constraints. You must get into the character and feel his pain, study his emotions.

Management 214

Management Scripts Coaching Accountability 214

Beyond Philosophy

JANUARY 20, 2020

I used to be part of a volunteer group called Roundtable, it’s like Rotary Club in the US. They build scripts within call centers to get customers to say yes to things early, effectively getting them in the habit of saying yes. Bit by bit, I work my way up to $100, starting with gaining your commitment early at a lower amount. .

Advertising 447

Advertising Telemarketing Consulting Consulting 447

AWS Machine Learning

JANUARY 24, 2025

In the preceding architecture diagram, AWS WAF is integrated with Amazon API Gateway to filter incoming traffic, blocking unintended requests and protecting applications from threats like SQL injection, cross-site scripting (XSS), and DoS attacks.

APIs 100

APIs Scripts Best practices Management 100

Callminer

AUGUST 1, 2017

Reduced Queue wait time : This can be done by having a strong dialer that can reroute calls to different agent groups. Rerouting the calls to the Campaign B agent group improves efficiency. Interactive agent scripts from Zingtree solve this problem. Bill Dettering. The biggest issue with contact center efficiency is turnover…”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

ShepHyken

DECEMBER 28, 2018

So, it stands to reason that this group is in search of ease of use when it comes to all things “online.” And again, any time a member of this group can “chat” with a peer about a situation, they will. This is totally unacceptable for this group and is driving automation more aggressively than the Industrial Age!

Customer Service 258

Customer Service Self service Customer Support Scripts 258

Beyond Philosophy

MARCH 13, 2017

Train employees on what’s tasteful and what’s not, and especially avoid jokes that can demean or insult any group of people. Scripted jokes don’t go as well as natural and genuine banter that lets personalities shine. Remember that inappropriate jokes reduce your status. That goes for your brand as well as you. Be natural.

Scripts 313

Scripts Consulting Consulting Customer Experience 313

AWS Machine Learning

JANUARY 31, 2025

This diagram illustrates the solution architecture for training and deploying fine-tuned FMs using H-optimus-0 This post provides example scripts and training notebooks in the following GitHub repository. script that automatically downloads and organizes the data in your EFS storage. medium instances to host the SageMaker notebook.

Healthcare 94

Healthcare Scripts Benchmark SaaS 94

ShepHyken

MARCH 6, 2020

If we give you good service, your group will bring back its business here and not to the competition.”. Read Shep’s latest Forbes article: A PSA For Sales Leaders: Ditch Your Sales Scripts. “My dear, all this confusion is going to be worthwhile. These guys are big tippers,” I said. She said, “I’m not being nice for a tip.

Customer Service 243

Customer Service Coaching Advertising Scripts 243

ShepHyken

OCTOBER 25, 2019

All the scripts in the world won’t mean anything if the person delivering them doesn’t fit. Listen back on their natural speech and also have them read off a script. Is there an area or interest-specific group/board to be advertising on? So how can we do it? Let’s build it from the ground up. Recruitment. Target Posting.

Call Center 192

Call Center Scripts Contact Center Advertising 192

CSM Magazine

OCTOBER 31, 2024

Step 3: Write a Script Create a detailed script to outline the flow of your video, including dialogue, visuals, and key points. Step 8: Test and Collect Feedback Before full deployment, test your videos with a small group and gather feedback. Tailor your content to address gaps in knowledge and skills specific to your team.

Customer Service 52

Customer Service Scripts Morale Feedback 52

AWS Machine Learning

JULY 11, 2024

This solution uses Retrieval Augmented Generation (RAG) to ensure the generated scripts adhere to organizational needs and industry standards. In this blog post, we explore how Agents for Amazon Bedrock can be used to generate customized, organization standards-compliant IaC scripts directly from uploaded architecture diagrams.

Scripts 128

Scripts APIs Engineering industry standards 128

AWS Machine Learning

NOVEMBER 30, 2023

Solution overview To deploy your SageMaker HyperPod, you first prepare your environment by configuring your Amazon Virtual Private Cloud (Amazon VPC) network and security groups, deploying supporting services such as FSx for Lustre in your VPC, and publishing your Slurm lifecycle scripts to an S3 bucket.

Scripts 122

Scripts Engineering Government Management 122

Callminer

APRIL 21, 2020

Good scripting can lessen the amount of decision making, but another way to counteract. Contests should be based on a specific metric or group of metrics so they can be easily measured. Leadership Envelopes is an activity that helps groups translate abstract leadership principles into practical on-the-job behaviors.

Call Center 182

Call Center Management Scripts Coaching 182

AWS Machine Learning

DECEMBER 7, 2022

This post shows how Amazon SageMaker enables you to not only bring your own model algorithm using script mode, but also use the built-in HPO algorithm. We walk through the following steps: Use SageMaker script mode to bring our own model on top of an AWS-managed container. Solution overview. Find the metric in CloudWatch Logs.

Scripts 83

Scripts Metrics Healthcare Accountability 83

AWS Machine Learning

FEBRUARY 8, 2024

Action groups are a set of APIs and corresponding business logic, whose OpenAPI schema is defined as JSON files stored in Amazon Simple Storage Service (Amazon S3). Each action group can specify one or more API paths, whose business logic is run through the AWS Lambda function associated with the action group.

APIs 136

APIs Scripts Enterprise Management 136

Global Response

MARCH 27, 2024

An effective call center script balances consistent service quality with personalized customer interactions. The script should serve as a guide rather than a rigid framework. While customer service scripts are incredibly useful and beneficial, they can also be challenging to create. Understand customer needs and expectations.

Scripts 62

Scripts Call Center Customer Service Coaching 62

Callminer

APRIL 24, 2020

In essence, this structured interview process allows a group of candidates to work through tasks and assessments; it also gives those in charge of hiring the opportunity to select the best performers in the group and train them together to become new call center agents. Leverage Call Monitoring & Scoring. Avoid Negative Language.

Best practices 182

Best practices Call Center Coaching Schedule adherence 182

Beyond Philosophy

FEBRUARY 8, 2024

That said, I am not an advocate of scripts in customer interactions. Scripted responses are noticeable to the point of being awkward at times. For example, families, communities, or even geographic areas will often use similar language and phrases that they hear from others in the same grouping.

Scripts 195

Scripts Consulting Consulting Personalization 195

CCNG

JUNE 5, 2024

The NPS concept attempts to separate your customers into two groups: those who are your critics and those who are your fans. The NPS tool attempts to get around this by grouping responses into categories, so it can still provide useful data. It is called the “Net Promoter Score”, or NPS.

Surveys 195

Surveys Construction CCNG Feedback 195

Callminer

JANUARY 18, 2021

Encourage agents to cheer up callers with more flexible scripting. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script. Minimise language barriers with better hires.

Best practices 226

Best practices Call Center Contact Center Scripts 226

AWS Machine Learning

SEPTEMBER 20, 2023

Our training script uses this location to download and prepare the training data, and then train the model. With script mode, you can use the pre-built SageMaker containers and provide your own training script, which has the model definition, along with any custom libraries and dependencies. device), target.to(device)

Scripts 120

Scripts Engineering Accountability Enterprise 120

AWS Machine Learning

MARCH 15, 2023

SageMaker runs the legacy script inside a processing container. SageMaker takes your script, copies your data from Amazon Simple Storage Service (Amazon S3), and then pulls a processing container. The SageMaker Processing job sets up your processing image using a Docker container entrypoint script. and postprocessing.py.

Scripts 136

Scripts APIs Engineering Construction 136

AWS Machine Learning

NOVEMBER 9, 2023

client("sagemaker") create_model_package_group_response = sm_client.create_model_package_group( ModelPackageGroupName=model_package_group_name, ModelPackageGroupDescription="Cross account model package group for mammo severity model", ) print('ModelPackageGroup Arn : {}'.format(create_model_package_group_response['ModelPackageGroupArn']))

Scripts 118

Scripts Accountability Best practices Engineering 118

CrazyCall

JUNE 25, 2019

According to the white paper by Rain Groups , the following has been revealed. Call Scripts. LinkedIn groups. LinkedIn groups are good for raising brand awareness, establishing oneself as an industry expert and applying sales prospecting methods to get new clients. Facebook groups. Use a script.

Sales 109

Sales Scripts B2B Analytics 109

Calltools

DECEMBER 25, 2024

Lead Segmentation Auto dialers can also break down leads into smaller groups to create targeted marketing campaigns. Dynamic Scripting Dynamic scripting customizes call scripts in real-time to support agent interactions. This allows you to manage your clients in one spot, eliminating the need for multiple programs.

Real estate 52

Real estate Scripts CRM Call Center 52

AWS Machine Learning

APRIL 22, 2024

To achieve this multi-user environment, you can take advantage of Linux’s user and group mechanism and statically create multiple users on each instance through lifecycle scripts. With the directory service, you can centrally maintain users and groups, and their permissions.

Scripts 106

Scripts Engineering Management Benchmark 106

AWS Machine Learning

FEBRUARY 29, 2024

You can then iterate on preprocessing, training, and evaluation scripts, as well as configuration choices. framework/createmodel/ – This directory contains a Python script that creates a SageMaker model object based on model artifacts from a SageMaker Pipelines training step. script is used by pipeline_service.py The model_unit.py

Scripts 112

Scripts Engineering Metrics Best practices 112

CX Global Media

SEPTEMBER 11, 2018

Recently Fit Small Business asked a group of the top customer service influencers about their top customer service tips. Don’t script or overuse policies to manage, instead give frameworks and expectations. Top Customer Service Influencers Give Top Customer Service Tips. What is your top customer service tip? You are an expert too.

Customer Service 168

Customer Service Coaching Customer centricity Scripts 168

AWS Machine Learning

JULY 25, 2024

A document’s ACL contains information such as the user’s email address and the local groups or federated groups (if Microsoft SharePoint is integrated with an identity provider (IdP) such as Azure Active Directory/Entra ID) that have access to the document.

Scripts 99

Scripts APIs Engineering Enterprise 99

Callminer

SEPTEMBER 23, 2020

“A good outbound sales script contains a strong connecting statement. ” – Grace Sweeney, 5 Outbound Sales Scripts You Can Adjust on the Fly , Copper; Twitter: @copperinc. Segmenting your market into smaller groups also helps tailor your sales approach. Aim to connect. Keep metrics in mind and up to date.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182

AWS Machine Learning

SEPTEMBER 18, 2024

Cluster placement groups for optimized training – Each instance group is launched in a cluster placement group within the same network spine, in order to get the best inter-node latency and maximize bandwidth between nodes. Auto-resume functionality – This is one of the most valuable features of SageMaker HyperPod.

Scripts 106

Scripts Metrics Management Accountability 106

TechSee

OCTOBER 10, 2019

The traditional contact center – with agents in cubicles following scripts and rushing to meet individual KPIs – will soon be a thing of the past. Group effort. Collect team feedback: Brainstorming sessions and focus groups can surface any barriers to cooperation and help smooth the way toward a collaborative culture.

Contact Center 117

Contact Center Wireless Scripts Average Handle Time 117

AWS Machine Learning

OCTOBER 5, 2023

We review the fine-tuning scripts provided by the AWS Neuron SDK (using NeMo Megatron-LM), the various configurations we used, and the throughput results we saw. Compared to Llama 1, Llama 2 doubles context length from 2,000 to 4,000, and uses grouped-query attention (only for 70B). 4096 2 8 4 1 256 7.4. 4096 4 8 4 1 256 14.6.

Scripts 118

Scripts Big data Engineering SaaS 118

AWS Machine Learning

FEBRUARY 1, 2023

Inside the EKS cluster is a node group consisting of two or more trn1.32xlarge Trainium-based instances residing in the same Availability Zone. These images contain the Neuron SDK (excluding the Neuron driver, which runs directly on the Trn1 instances), PyTorch training script, and required dependencies. Lastly, the launchTemplate.id

Scripts 97

Scripts Benchmark Management Enterprise 97

AWS Machine Learning

JUNE 17, 2024

Batch transform The batch transform pipeline consists of the following steps: The pipeline implements a data preparation step that retrieves data from a PrestoDB instance (using a data preprocessing script ) and stores the batch data in Amazon Simple Storage Service (Amazon S3). For more information on processing jobs, see Process data.

Scripts 116

Scripts Engineering Metrics Big data 116