Groups, Service level and Workload forecasts

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Workload forecasts

Unleashing the Potential of Back-Office WFM: Mastering the Forecasting Challenge

CCNG

JULY 19, 2023

Workforce Management (WFM) is the art and science of scheduling the right number of people with the right skills, at the right time, to handle work within service level and budget. Forecasting is the key to solving the puzzle of scheduling the right number of people. Group similar work together when possible.

Workload forecasts

Workload forecasts CCNG Consulting Consulting

#1: Back-Office WFO Series: Three Tips to Designing a Forecast Task List

Call Design

FEBRUARY 1, 2022

“WFM is the art and science of scheduling the right number of people with the right skills, at the right time, to handle work within service level, and within budget” the key factor to getting this right is to make staffing related decisions based off the forecasted workload demand. Think of the customer.

Workload forecasts

Workload forecasts Service level Engineering Consulting

Customer Contact Central

Unleashing the Potential of Back-Office WFM: Mastering the Forecasting Challenge

#1: Back-Office WFO Series: Three Tips to Designing a Forecast Task List

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