ProProfs Blog

DECEMBER 30, 2021

The collected data for psychographic segmentation is often qualitative because marketers perform market research via interviews, open-ended survey questions , focus groups, and research panels. Focus Groups. A focus group is generally a small group of selected participants that matches your target audience.

Surveys 78

Surveys Brand ambassadors Advertising Marketing 78

NICE inContact

SEPTEMBER 11, 2018

NICE inContact recently commissioned a study by Forrester Consulting —the Total Economic Impact of NICE inContact CXone—to quantify the financial benefits and strategic value of migrating from on-premises contact center technology to its cloud customer experience platform, CXone. Unify to Deliver Immersive Customer Experiences.

contact center solutions 48

contact center solutions Cloud contact Contact Center Virtual Agent 48

Amity

SEPTEMBER 16, 2014

The Customer Success Meetup group has grown to nearly 200 members in it’s first year. As one of the attendees said: “Venk Chandran had enough expertise, experience, and insights to fill a 2-day course!”. It was great to see that the majority attendees at this session were new members that were engaged in Customer Success in some capacity.

Entertainment 48

Entertainment Strategic Value Metrics Feedback 48

Integrity Solutions

APRIL 5, 2021

Underscoring this complexity is the fact that clients and prospects are expecting more strategic value from the organizations they partner with. Are they able to create value so that stakeholders see the need, have a sense of urgency and view your solution as valuable? Is talking with them going to be a good use of our time?

Sales 61

Sales Accountability Strategic Value B2B 61

ClearAction

MAY 29, 2016

Voice-of-the-customer programs (Net Promoter surveys, customer advisory boards, user groups, etc.) Leading customer experience excellence is a tremendous opportunity for Marketing’s strategic value. Eighth, bridge silos across organizations, channels, systems, data, vision, and execution.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

Natalie Petouhof

JULY 14, 2015

It’s a process that has involved a large group of global, industry experts from the retail, manufacturing and online sectors, as well as other strategic, value chain partners. The Principles are the result of a number of ongoing, collaborative initiatives over the past year and a half.

Strategic Value 45

Strategic Value Feedback Personalization Marketing 45

RapportBoost

NOVEMBER 5, 2018

ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. To learn more and for the latest news and information, visit www.ubm.com and www.informa.com.

Sales 40

Sales Contact Center Average Handle Time B2B 40

ChurnZero

JANUARY 4, 2019

Over the past 5 years, the majority of Customer Success groups worldwide have become directly involved with managing income streams and profitability to some degree for their companies. More and more, customers are seeking out companies that share their values. ” – Kristen Hayer, Founder & CEO, The Success League.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

ClearAction

DECEMBER 5, 2023

Does it cost you when you reduce value to customers? When you engage every group in doing their part to stop waste from customers’ viewpoint, you’ll see much higher performance in these growth metrics: CX-Inspired Efficiencies leads to Prevalent Issue Stopped, Less Workplaces Stress, and Lower Risks.

Metrics 62

Metrics Chief Customer Officer Customer retention Strategic Value 62

CSM Practice

OCTOBER 7, 2019

Your customer base is divided into groups with similar needs to allow you efficiently deliver appropriate services for each segment. Other criteria could include the number of licenses, geo-location, strategic value, service package, etc. 2) Document step-by-step customer success playbooks. Account Segmentation.

Accountability 40

Accountability Strategic Value Consulting Consulting 40

bold360 Blog

FEBRUARY 11, 2019

An Analytics-focused 5 Step Transformation Strategy, If you think about transformation from an analytics perspective, there should be a strategy put in place that follows 5 important steps: Identify the questions whose answers fundamentally add strategic value. Uber is a great example of this. When do they want to go?

Analytics 40

Analytics Engineering Strategic Value Enterprise 40

Talkdesk

MAY 23, 2019

And, that was part of a group that I stayed involved in for a good 25 years. And I actually remember, it was probably six or so years ago, you and I were sitting in a pub having a conversation and the thing that got me really excited about the work that you’re doing, Martin, is that shift to what is the real strategic value there?

Contact Center 44

Contact Center Consulting Consulting Engineering 44

CSM Practice

FEBRUARY 20, 2020

Value; Prove quantitative and strategic value delivered. A cohort analysis is another powerful data-driven approach to gaining deeper insights into customer behavior by placing them in groups with distinguishable traits or actions. Risk; Identify risk early for churn, down-sell, and onboarding. Cohort Analysis.

Customer centricity 52

Customer centricity Analytics Metrics Accountability 52

ChurnZero

JANUARY 4, 2019

Over the past 5 years, the majority of Customer Success groups worldwide have become directly involved with managing income streams and profitability to some degree for their companies. More and more, customers are seeking out companies that share their values. ” – Kristen Hayer, Founder & CEO, The Success League.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

SmartKarrot

MARCH 13, 2023

You will need to be the problem solver and collaborate cross-functionally with numerous internal teams when difficulties are escalated from the Client Success team to guarantee alignment with customer objectives and supply of strategic value. Your success will depend on your capacity to foster client relationships and raise retention.

Strategic Value 19

Strategic Value Accountability Self service Customer retention 19

COPC

SEPTEMBER 3, 2019

Ant Financial has had to build up its service capabilities with a “next-generation customer service” system which ensures our customers continue to receive an excellent experience even while the multiple businesses in our Group are going through rapid growth.

industry standards 40

industry standards Enterprise Technology Self service 40

Integrity Solutions

MAY 24, 2023

It’s an aspect of salesperson development that both groups say, if given dedicated focus, would result in a significant lift in performance. Are they able to create value so that stakeholders see the need, have a sense of urgency and view your solution as valuable? That area is called “achievement drive” (i.e.,

Sales 52

Sales Coaching Accountability Personalization 52

AWS Machine Learning

JANUARY 21, 2025

Choose a column that groups the forecast by the values in the column If you have logical groupings of the items selected in the previous field, you can choose that feature here. We dont have one for this use case, but examples would be state, region, country, or other groupings of stores.

Metrics 100

Metrics Enterprise Sales APIs 100