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Service levels will be a factor if you are looking to merge some of your tasks together for forecasting purposes. Group similar work together when possible. Capture lessons learned from past forecasting experiences to continually improve future forecasts. Blend where it makes sense. But be aware!
“WFM is the art and science of scheduling the right number of people with the right skills, at the right time, to handle work within service level, and within budget” the key factor to getting this right is to make staffing related decisions based off the forecastedworkload demand. Forecasting Task Structure Considerations.
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