Remove Healthcare Remove Quality management Remove Schedule adherence
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From Onboarding to Excellence: Your Contact Center Training Guide for 2025

Calabrio

Modern Workforce Engagement Management (WEM) software , encompassing tools for efficient workforce planning, as well as quality management and performance coaching , can play a vital role here. PCI-DSS in finance, HIPAA in healthcare). Industry-Specific Regulations: Any rules relevant to your sector (e.g.,

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Taking a Closer Look at How to Rise to the Challenge of COVID-19

Serenova

While most of us have been in lockdown mode, healthcare, financial services and other “essential” industries have had to continue to operate and serve customers through their contact centers. The right quality assurance tools can make this assessment easier, keeping both agents and supervisors honest and accountable.

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Cooling Call Center Agent Stress Through a COVID-19 Summer

Serenova

To maintain business continuity, organizations must find ways to help employees manage stress. Workplace stress threatens employee health, leading to cognitive decline and increases in healthcare costs. It minimizes administrative effort, improves agent engagement and schedule adherence, and reduces labor costs.