Healthcare Quality management Technical Support 
TeleDirect
FEBRUARY 3, 2025
Crisis Management: Rapidly deploy additional agents during emergencies, ensuring uninterrupted customer service. Cost Savings Without Compromising Quality Managing an in-house call center comes with significant expenses, including salaries, benefits, office space, and training costs. Providing seamless omnichannel support.
Serenova
MARCH 10, 2020
It’s an approach we’ve led by continually building out a unified platform, including quality management through our acquisition of TelStrat in 2017 and, more recently, with workforce management through our acquisition of Loxysoft’s ProScheduler. Mobile video for enhanced technical support.
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Serenova
JULY 21, 2020
You can imagine scenarios where healthcare providers can extend their care beyond hospital walls, diagnosing based on visible symptoms and patient state or remotely supporting use of life-saving medical devices. Agent Engagement and Analytics Continuity.
Serenova
JULY 21, 2020
You can imagine scenarios where healthcare providers can extend their care beyond hospital walls, diagnosing based on visible symptoms and patient state or remotely supporting the use of life-saving medical devices. CxEngage Video is built atop Lifesize’s industry-leading HD cloud video conferencing service.
Balto
JANUARY 30, 2025
RingCentral Unified communications & omnichannel support $20 $35/user/month 4.5 Calabrio Workforce optimization & quality management Custom pricing 4.3 OttoQA Automated quality assurance Custom pricing 4.4 Convoso Outbound call centers & lead management Custom pricing 4.6 out of 5 on G2.
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