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How to Write an After-Call Survey Script

Fonolo

Let’s say your customers are patients at a healthcare facility. You might have a carefully crafted questionnaire or script for your after-call survey. Review restrictions to avoid potential legal issues, especially if you are working in a healthcare setting. Sample After-Call Survey Script. Keep that in mind.

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5 Keys to Writing a Successful B2B Telemarketing Script

Quality Contact Solutions

Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question. What is the goal of the script?

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Revolutionizing Service Culture in the Healthcare Industry

Up Your Service

In recent years the healthcare industry has undergone – and continues to undergo—massive changes. Healthcare organizations must partner more closely with their patients, with organizations in the public sector, and with each other, to deal with the new challenges and expectations. What’s happening in the industry?

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Exploring summarization options for Healthcare with Amazon SageMaker

AWS Machine Learning

In today’s rapidly evolving healthcare landscape, doctors are faced with vast amounts of clinical data from various sources, such as caregiver notes, electronic health records, and imaging reports. In a healthcare setting, this would mean giving the model some data including phrases and terminology pertaining specifically to patient care.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Healthcare Call Center Benefits

TeleDirect

Does your healthcare group require a rapid, reliable platform to handle patient calls? If you’re looking for the benefits of a healthcare call center without all the administrative time and money that goes into an in-house contact center, TeleDirect is here to assist. What are the Benefits of a Healthcare Call Center?

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Guest Blog: Customer Support Chatbots ? Striking The Right Balance

ShepHyken

In fact, the success rate of bot interactions in the healthcare sector was only 12% according to the same Juniper study. Chatbots that are designed to follow a specific scripted flow, supported by appropriate interfaces can work wonders for your business. Things aren’t as bad as they sound though.

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