Call Experts

OCTOBER 5, 2023

Driving Revenue As explained by Contact Center Pipeline , effective call center agents can do more than just resolve issues; they can also upsell or cross-sell products and services, contributing to increased revenue. Tools and resources to help agents succeed include knowledge bases and scripts.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

SharpenCX

MAY 16, 2022

Aim to Connect Through Strong Scripts. Whether an agent is a naturally gifted speaker or someone who needs more coaching and guidance, everyone needs a solid script. A good script starts with a statement that quickly elicits a strong connection. Collaborate with your agents in developing your scripts. Adopt a Good CRM.

Contact Center 67

Contact Center Scripts Call Center call center software 67

Outsource Consultants

APRIL 9, 2025

A case study showed that AI-driven insights enabled upsell revenue to climb 44% in one trial period. Retail, eCommerce, financial services, and healthcare are leading sectors due to their high volume of customer interactions and need for 24/7 support. This enhances both customer experience and operational efficiency.

Call Center 67

Call Center outsourcing Chatbots First call resolution 67

Balto

JANUARY 24, 2025

Improved Call Adherence : With Baltos Playbooks, supervisors can lock critical parts of scripts (e.g., Example: A supervisor overseeing a high-pressure sales team uses Balto to highlight missed upselling opportunities in real-time, helping agents close deals more effectively.

Call Center 52

Call Center Scripts Coaching First call resolution 52

Quality Contact Solutions

JULY 31, 2020

Membership renewals, new members, win-back, upsells and membership data updates are just the start of what you can count on QCS to do for your association. Trust QCS to develop the script, reporting, and we’ll deliver sales to your data entry team. Financial Services – QCS is PCI Level 1 Certified.

Telemarketing 52

Telemarketing Automotive B2B Healthcare 52

Kayako

MARCH 7, 2019

It’s a must for businesses that operate in a number of specific industries such as healthcare, travel, and insurance,” says Chelsea Ann Dowdell, a blogger from RewardedEssays. The success of chatbots in communicating with customers and providing them with the answers they’re looking for largely depends on the script they use.

Chatbots 57

Chatbots Customer Support Upselling Scripts 57

OctopusTech

JUNE 29, 2023

This service is generally useful for different industries like B2B sales, financial, and healthcare services. It also plays an important role in upselling and cross-selling different opportunities by finding out the needs of users and then recommending the most appropriate products and services.

Customer retention 62

Customer retention Call Center Upselling outsourcing 62

Comm100

FEBRUARY 25, 2020

Brands can also use this data to take advantage of cross-selling or upselling opportunities, such as initiating a live chat to recommend another item related to an item already in the customer’s cart, or even make sure they’ve seen the glowing reviews. Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts.

CRM 64

CRM B2B Accountability Upselling 64

Balto

JANUARY 14, 2025

Revenue Growth Analytics directly impacts revenue and sales performance through targeted strategies: Upselling and Cross-Selling : Insights into purchase history help agents recommend relevant products or services. Real-World Example: A healthcare call center used sentiment-driven scheduling, reducing agent absenteeism by 10%.

Call Center 52

Call Center Analytics Average Handle Time Big data 52

JustCall

MARCH 10, 2023

Conclude with upselling/cross-selling: “If you’re interested in <product 1>, you might also want to check out <product 2>, which offers XYZ extra.” Follow a Script When you think of it, call flows are like decision trees. It can be particularly useful for ensuring compliance for industries like healthcare or finance.

Call flow 40

Call flow Contact Center Interactive Voice Response Scripts 40

JivoChat

JUNE 9, 2021

There are two main kinds of chatbots: Rules-based chatbots are sometimes called decision-tree bots or scripted chatbots. Chatbots are an important part of marketing strategy and can be used in a variety of business sectors, from tech to retail to healthcare. Upsell and cross-sell. Most customers expect immediate responses.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

ChurnZero

OCTOBER 12, 2021

They help clients uncover the right markets, opportunities, and people, so they can shape tomorrow’s healthcare industry. We’re excited to recognize Definitive Healthcare as a winner of the Onboarding category for the 2021 ChurnHero Awards!

Healthcare 52

Healthcare Accountability Metrics Surveys 52

Global Response

DECEMBER 21, 2022

For call centers that don’t handle outbound sales, a QA process can also be useful for any inbound sales—whether that’s a customer upsell, upgrade, or renewal; a recommendation for a product the customer inquires about; or another type of sales activity. FinTech, banking, healthcare, transportation, etc.) Of course—it’s never too late!

Call Center 62

Call Center Outbound sales Best practices Feedback 62

Comm100

FEBRUARY 25, 2020

Brands can also use this data to take advantage of cross-selling or upselling opportunities, such as initiating a live chat to recommend another item related to an item already in the customer’s cart, or even make sure they’ve seen the glowing reviews. Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts.

CRM 52

CRM B2B Accountability Upselling 52

Balto

JANUARY 30, 2025

Baltos Solution: Real-time playbooks guide agents with dynamic scripts that adapt as conversations unfold, ensuring high-quality, compliant interactions every time. OttoQA Best for Automated Quality Assurance Top Features: Automated QA Scoring: Reviews calls for adherence to scripts and compliance. Robust lead management features.

call center software 52

call center software Call Center Multichannel Coaching 52

Call Experts

APRIL 8, 2024

Driving Revenue As explained by Contact Center Pipeline , effective call center agents can do more than just resolve issues; they can also upsell or cross-sell products and services, contributing to increased revenue. Tools and resources to help agents succeed include knowledge bases and scripts.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

ROI CX Solutions

DECEMBER 3, 2024

Telus International Based in Canada, Telus International provides IT and customer service outsourcing support to customers in industries such as technology, media, games, e-commerce, and healthcare. It works with clients in industries such as retail, healthcare, travel, and gaming.

outsourcing 52

outsourcing Customer Support Telemarketing Technical Support 52

SmartKarrot

MAY 6, 2021

Role: Customer Success Director – Healthcare Location: Remote, San Francisco Bay Area, US Organization: Innovaccer As a Customer Success Director, you will understand customer needs and be a client counselor by working together with the customer to come up with solutions to key customer problems.

Upselling 10

Upselling Healthcare Scripts Accountability 10

Dialer 360

OCTOBER 7, 2022

Medicare scripts are a starting point to sound more genuine and make more sales efficiently. When making contact with customers, a script helps you to define your services and product effectively. The problem with current call center performance in the healthcare industry. This is where Medicare scripts can come in handy.

Scripts 33

Scripts Call Center Healthcare Sales 33