Solvvy

NOVEMBER 30, 2022

Zoom Virtual Agent , an intelligent conversational AI chatbot solution, uses natural language processing and machine learning to accurately understand and painlessly resolve issues for customers. Zoom Virtual Agent works 24/7 on multiple support channels to deliver fast, personalized customer experiences.

Virtual Agent 62

Virtual Agent Chatbots Contact Center Healthcare 62

SmartAction

APRIL 15, 2019

Gartner predicts that customers soon will prefer using speech-driven interfaces to other forms of self-service when given a choice. This combination has led to the growing adoption of AI-powered virtual agents to automate conversations traditionally handled by live agents. Automate More with Virtual Agents.

Self service 60

Self service Virtual Agent Interactive Voice Response Best practices 60

SmartAction

DECEMBER 3, 2020

The COVID-19 pandemic is exposing frailties in our already strained US healthcare system. For healthcare providers, this sheds a stark light on what has been apparent for some time – that measures must be taken to ease the burden on healthcare workers, while also ensuring the general public has access to routine and essential health services.

Virtual Agent 76

Virtual Agent Healthcare Self service APIs 76

DMG Consulting

AUGUST 9, 2018

DMG Consulting Releases 2018 Intelligent Virtual Agent Product and Market Report. State of the art self-service and compelling benefits that transcend verticals. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services.

Virtual Agent 48

Virtual Agent Consulting Consulting Interactive Voice Response 48

SmartAction

JANUARY 25, 2019

AI Self-Service Solutions Demonstrate Their Impact. This is no less true in the pursuit of an improved CX, where advanced speech recognition capabilities have finally allowed contact centers to access the vast cognitive abilities that Artificial Intelligence (AI) self-service has to offer. 5% fewer calls to live agents.

Virtual Agent 45

Virtual Agent Self service Healthcare Contact Center 45

DMG Consulting

AUGUST 10, 2018

Recent advancements in artificial intelligence (AI) technology coupled with consumer preference for digital channels, is driving interest in and adoption of intelligent virtual agents (IVAs) and a related technology, robotic process automation (RPA). In essence, IVAs use science to elevate the art of self-service.

Interactive Voice Response 78

Interactive Voice Response Virtual Agent Self service Contact Center 78

SmartAction

MAY 6, 2019

This is the third of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. Gartner predicts that customers soon will prefer using speech-driven interfaces to other forms of self-service when given a choice. Read Part 1 and Part 2 first!

Self service 45

Self service Virtual Agent Best practices Contact Center 45

3CLogic

SEPTEMBER 28, 2022

As healthcare providers look for ways to improve patient experiences in the post-pandemic era, giving high-quality healthcare support services is a top priority for providers. One of the best ways providers are increasing positive care and service outcomes while streamlining operations is by embracing digital transformation.

contact center solutions 52

contact center solutions Cloud contact Healthcare Contact Center 52

SmartAction

MAY 6, 2019

This is the third of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. Gartner predicts that customers soon will prefer using speech-driven interfaces to other forms of self-service when given a choice. Read Part 1 and Part 2 first!

Self service 40

Self service Virtual Agent Best practices Contact Center 40

Uniphore

OCTOBER 21, 2021

This merger adds a new level of best-in-class automation to real-time agent-assisted interactions, and a superior agent performance and customer experience. Enhanced Self Service with Multimodal Capabilities. Superior Business User Friendly UX. Attended and Unattended RPA.

Interactive Voice Response 75

Interactive Voice Response Self service Call flow Virtual Agent 75

SmartAction

APRIL 1, 2020

SmartAction is responding to the current crisis with a Rapid Response Virtual Agent that intercepts callers with a seamless channel switching experience to answer commonly asked questions and even screen callers to create an escalation path (e.g. COVID-19 triage questions for healthcare providers). For a live demo, visit [link].

Virtual Agent 57

Virtual Agent Contact Center Healthcare Government 57

GetFeedback

APRIL 17, 2019

Others consider their situation to be too difficult, sensitive or nontrivial for your service reps to help. Creating a self-service customer portal helps to avoid such situations. Before thinking about contacting your customer service, people will have an opportunity to look through knowledge articles on your portal.

Customer Service 102

Customer Service CRM Self service Gamification 102

Interactions

SEPTEMBER 30, 2021

Patients today are involved in their healthcare journeys more than ever before. Therefore, convenient and patient-centered experiences are required to meet expectations, like self-service scheduling, billing, and appointment reminders. . Healthcare organizations that have digitally transformed are reaping the benefits.

Healthcare 62

Healthcare Virtual Agent Self service Best practices 62

Serenova

OCTOBER 13, 2020

Pass the customer around a couple times and the experience becomes not only inefficient, but negative and frustrating for both the customer and the agents. That’s where Omilia comes in with its AI-powered virtual assistant. Reducing Costs.

Interactive Voice Response 66

Interactive Voice Response Customer Experience Virtual Agent Contact Center 66

SmartAction

DECEMBER 12, 2023

With our conversational AI platform and our proprietary intent-building process, we’ve cut virtual agent design and deployment time by 85%, offering our clients not just speed, but unparalleled efficiency and effectiveness. We’re not just providing a service; we’re offering a partnership.

industry standards 79

industry standards Customer Service Automotive Virtual Agent 79

SmartAction

JANUARY 16, 2020

If you’ve experienced a bad Virtual Agent recently, chances are, it may have had nothing to do with the underlying technologies and everything to do with how it was designed. For example, scheduling appointments used to be a huge hang-up for Virtual Agents. Conversational UX. It’s a true natural language application.

Virtual Agent 54

Virtual Agent Self service Government Healthcare 54

DMG Consulting

JANUARY 17, 2019

Organizations are starting to engineer service experiences that combine the best of self-service automation with human-assisted elements, a win-win for enterprises looking to reduce operating costs. Enterprises that use IVAs should be transparent to their customers that they’re interacting with a self-service solution.

Self service 66

Self service Best practices Contact Center Healthcare 66

Playvox

MARCH 19, 2024

Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses and healthcare Contact centers are no exception and stand to gain significant business and operational benefits from AI.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74

Serenova

OCTOBER 13, 2020

Pass the customer around a couple times and the experience becomes not only inefficient, but negative and frustrating for both the customer and the agents. That’s where Omilia comes in with its AI-powered virtual assistant. Reducing Costs.

Interactive Voice Response 52

Interactive Voice Response Customer Experience Virtual Agent Contact Center 52

CSM Magazine

NOVEMBER 3, 2022

With AI, and specifically conversational AI, businesses can quickly and effectively address contact center staffing shortages and lower costs by enabling value-driven self-service that reduces the volume of human agent interactions. When asked, “What is the most important task a virtual agent can accomplish for your business?”

Customer Experience 52

Customer Experience Telecommunications Virtual Agent Contact Center 52

EPIC Connections

FEBRUARY 19, 2019

Complex IVR call flows prevented most callers from successfully navigating the self-service features, so 98% of their calls required agent assistance, resulting in a very high average cost per call. This redesign enabled the company to: Shift 150,000 calls per year to self-service. Save over 11,600 agent hours.

Contact Center 54

Contact Center Call flow Interactive Voice Response Self service 54

SmartAction

DECEMBER 12, 2023

With our conversational AI platform and our proprietary intent-building process, we’ve cut virtual agent design and deployment time by 85%, offering our clients not just speed, but unparalleled efficiency and effectiveness. We’re not just providing a service; we’re offering a partnership.

industry standards 52

industry standards Customer Service Automotive Virtual Agent 52

3CLogic

DECEMBER 1, 2022

A separation between voice channels and an enterprise’s system of record also makes Interactive Voice Response (IVR) options – a crucial feature of good voice service interactions – severely limited. All call-related data is automatically stored in the service platform or CRM, saving headaches and operational hours.

contact center solutions 52

contact center solutions Cloud contact Contact Center Interactive Voice Response 52

DMG Consulting

APRIL 16, 2019

In the context of autonomous cars, IBM Watson, algorithmic trading, software-defined networks, self-healing applications, healthcare diagnostics, and more, AI is playing an increasingly influential role in today’s world. Self-service solutions will eliminate the need for live agents in the next 10 years (0.1).

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

JustCall

APRIL 5, 2023

This heavy-handed focus can be particularly useful to businesses operating in highly regulated industries such as healthcare, BFSI (banking, financial services, and insurance), information technology, and more. Such intervention would decrease the pressure on your human agents and free them for the more pressing tasks.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

Interactions

MAY 14, 2020

We surveyed more than 1,000 people about their comfort levels towards automation in customer service, grocery stores, healthcare, privacy, and self-driving cars in comparison with before the novel coronavirus crisis. This month, we investigated just how much consumer behavior has changed since the pandemic. Don’t cross the line.

Virtual Agent 71

Virtual Agent Self service Contact Center Healthcare 71

Interaction Metrics

MARCH 20, 2025

Verint Experience Cloud Verint helps regulated industries like healthcare and finance unify customer data from calls, chats, surveys, and apps. Tailored for regulated sectors, it offers HIPAA/GDPR-compliant workflows, financial services-grade security, and industry-specific editions (healthcare, retail) with pre-built CRM integrations.

Enterprise 62

Enterprise Surveys Analytics Feedback 62

CSM Magazine

MARCH 18, 2021

Not only in marketing and sales, but also in service. They want and need to digitize and automate more with meaningful self-service solutions. Glock: As customers, there are four hurdles that customer service has to overcome. Here, bots could greatly increase the quality of customer service.

Customer Service 75

Customer Service Chatbots Virtual Agent Contact Center 75

Inbenta

OCTOBER 30, 2024

Virtual agents and chatbots Thanks to NLP technology, chatbots have become more human-like.  Healthcare NLP can analyze patient communication from emails, chat applications, and patient helplines and can help medical professionals prioritize patients based on their needs to improve patient diagnosis and treatment.

Chatbots 52

Chatbots Healthcare Virtual Agent Banking 52