Hodusoft

JANUARY 18, 2023

Top 10 Best Healthcare Call Center Software for 2023. As the demand for healthcare services continues to grow, it’s becoming increasingly important for healthcare providers to find ways to offer high-quality care while also being efficient and cost-effective.

call center software 52

call center software Healthcare Call Center Interactive Voice Response 52

Cisco - Contact Center

AUGUST 18, 2020

This month, I’m highlighting some of the exciting features we’ve introduced with Webex Contact Center , our versatile contact center as a service (CCaaS) for small and large contact centers, trusted by leading financial, healthcare, retail, and entertainment companies around the world. Webex Contact Center Analyzer enhanced search.

Contact Center 91

Contact Center contact center solutions Analytics Entertainment 91

SharpenCX

MAY 20, 2020

I’ve been waiting (and waiting) for a few doctor appointments. For the past few months, my appointments have been put on hold to give the healthcare system back much needed time and resources. If you’re understaffed and buried in interactions, let your customers know wait times will be unruly.

Management 84

Management Coaching Contact Center Contact center software 84

Revation Systems

FEBRUARY 3, 2020

Today, the healthcare system includes ten campuses and nearly 150 providers that collectively hold thirty different board certifications. The clinic’s customer satisfaction rates were dropping at alarming levels. LinkLive’s ease of installation was also appealing to the healthcare organization. The Challenge. The Solution.

Abandon rate 62

Abandon rate Healthcare Contact Center Multichannel 62

Balto

JANUARY 14, 2025

By aligning staffing levels with predicted demand, they improved service levels during Black Friday by 25%. Agent Coaching and Performance : Real-time tools identify coaching moments, enhancing performance during live calls. This minimizes wait times and reduces customer frustration.

Call Center 52

Call Center Analytics Average Handle Time Big data 52

Stafford Communications

SEPTEMBER 10, 2019

AI-assisted automation helps improve the customer experience by reducing wait times, extending operational hours, and helping to make the process more efficient. They can work in tandem with a live agent (for example by collecting routine information to pass to an agent) or on their own to help resolve issues with a customer.

Call Center 52

Call Center Interactive Voice Response outsourcing Virtual Agent 52

Balto

SEPTEMBER 18, 2023

When a customer picks up their phone to call your company, they expect a fast and consistent service level. Real-time agent assist guides agents through complicated billing problems and automates redundant queries with AI chatbots and other self-service portals.

Interactive Voice Response 52

Interactive Voice Response Scripts Contact Center Coaching 52

JustCall

APRIL 5, 2023

This heavy-handed focus can be particularly useful to businesses operating in highly regulated industries such as healthcare, BFSI (banking, financial services, and insurance), information technology, and more. Both JustCall and Talkdesk are designed to take care of the above issues and many more.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

Dialer 360

MARCH 22, 2023

As all, we know call centers are integral to delivering exceptional customer service and fostering strong customer relationships. These metrics drive improvements in service levels. Medicare campaigns are run by insurance companies or healthcare organizations that offer Medicare insurance plans.

Call Center 26

Call Center Sales Real estate Healthcare 26

OctopusTech

SEPTEMBER 29, 2022

For example – If the result in software shows a high call abandonment rate, the company can hire more representatives to reduce the long holding or waiting times. . Customer service apps have a variety of features that makes sure that tickets are routed to the right representative and department based on the problems of a user.

Customer Service 62

Customer Service CRM Self service Analytics 62

Revation Systems

JUNE 15, 2020

“Our partnership with LinkLive Healthcare is truly collaborative. ” Cheryl Bloom , Fairview Health Services $14 M Banner Health has seen a $14 million benefit just by bringing in more patients and using LinkLive Healthcare for patient transfer communications. This proved cumbersome and time consuming.

Healthcare 62

Healthcare Abandon rate call center solutions Education 62

Revation Systems

AUGUST 26, 2020

Over the last few months, patient access teams across the country have struggled with the need to quickly pivot with making their workforce remote due to restrictive legacy technology in healthcare contact centers. For more information about how we can help your healthcare organization improve patient access, contact us today.

Best practices 62

Best practices Healthcare Multichannel Contact Center 62

Global Response

FEBRUARY 28, 2025

Automating simple responses eliminates excess calls and any accompanying call wait time frustration. Global Response has a long track record of success in outsourcing customer service and call center operations. Outsourced support provides translation services and vital administration support to meet those needs.

outsourcing 62

outsourcing Call Center Interactive Voice Response Technical Support 62