TechSee

JULY 31, 2019

These include the military, industrial, healthcare, automotive, data and retail domains. Healthcare. Since 90% of all medical data is image-based , numerous Computer Vision applications in the healthcare sector have emerged. Applications. Let’s explore a few.

Automotive 149

Automotive Healthcare Self service Transportation 149

TechSee

JUNE 30, 2021

While installing the range, Mike pointed out that their hood needed to be replaced, earning himself a bonus for the upsell. For example, Ann is a medical device technician who services equipment in healthcare facilities. These five jobs netted the company a nice profit. But on Tuesday….Mike’s

Construction 164

Construction Upselling Healthcare Enterprise 164

ShepHyken

MARCH 5, 2023

That said, this article was an interview for a magazine that focuses on healthcare, but don’t let that stop you from reading it. Loyalty programs, incentives for larger orders, cross-sells, upsells, and more are included. My Comment: I seldom use articles that feature my comments as Top Five article. That’s a rhetorical question.

Customer Service 27

Customer Service Metrics Upselling Healthcare 27

CCNG

APRIL 27, 2022

I worked on sales talk tracks and upsell guidelines—all with frontline employees by my side. The CEO paid me for six months after I left and took care of my healthcare for my family to show his gratitude. ? I would harness their ideas and run the game plan by them; then they would give me feedback.

CCNG 195

CCNG Contact Center Scripts Feedback 195

Quality Contact Solutions

AUGUST 20, 2021

As the regulatory oversight related to HIPAA increases, healthcare providers and their business associates like QCS must ensure compliance on an ongoing basis. The Health Insurance Portability and Accountability Act (HIPAA) defines policies, procedures, and processes required to protect electronically protected health information (ePHI).

Call Center 98

Call Center Telemarketing B2C outsourcing 98

CSM Magazine

FEBRUARY 5, 2025

Agents get real-time prompts, such as upselling opportunities or techniques to calm frustrated callers. Healthcare providers leverage AI for appointment scheduling while agents assist with patient inquiries. AI tools listen to calls in real time, guiding agents with scripts, cues, or next-best-action suggestions.

Contact Center 52

Contact Center Chatbots Analytics Airlines 52

Quality Contact Solutions

JULY 31, 2020

Membership renewals, new members, win-back, upsells and membership data updates are just the start of what you can count on QCS to do for your association. Healthcare – QCS is the partner of choice for many organizations in the healthcare sector.

Telemarketing 98

Telemarketing Automotive B2B Healthcare 98

Comm100

NOVEMBER 2, 2020

Industry: Healthcare. One of the best chatbot examples is from the healthcare industry. There are so many ways that healthcare organizations can use chatbots to automate customer support for clients and patients. Take a look at this slideshare for more inspiration – Top 15 Use Cases for Chatbots in Healthcare.

Chatbots 84

Chatbots Customer Service Banking Healthcare 84

Blueship Call Center

JANUARY 27, 2025

Upselling and Cross-Selling : Happy customers are more receptive to additional offerings. Healthcare Healthcare providers use inbound call centers to manage patient inquiries, appointment scheduling, and medical billing. Increased Sales : Satisfied customers are more likely to buy additional products or services.

Call Center 40

Call Center Customer Experience Brand ambassadors Technical Support 40

Totango

JANUARY 10, 2024

For Waystar, a technology platform that simplifies payments across the revenue cycle for healthcare organizations, this consultative approach unlocked cross-functional alignment, customer satisfaction, and exponential business growth. So, how did they do it?

Sales 99

Sales industry standards Benchmark Upselling 99

ChurnZero

OCTOBER 12, 2021

Onboarding Hero – Definitive Healthcare. Definitive Healthcare’s passion is to transform data, analytics, and expertise into healthcare commercial intelligence. They help clients uncover the right markets, opportunities, and people, so they can shape tomorrow’s healthcare industry.

Healthcare 98

Healthcare Accountability Metrics Surveys 98

Totango

SEPTEMBER 11, 2020

As a result, businesses can build better client communication, create enticing offers for upsell opportunities, and meet overall business goals in a more reliable manner. . Engaging Customers, Both New and Established. Improved Brand Consistency. Explore How Data-Driven Customer Engagement Software Can Improve Your Enterprise.

Upselling 84

Upselling Enterprise Healthcare Metrics 84

Global Response

OCTOBER 27, 2022

A Luxury Brand Specialist utilizes these to connect with high-value customers to deliver white-glove customer service, maximize upsell opportunities and maintain an elite brand image. Healthcare companies trust HIPAA-compliant inbound call center companies to compassionately and skillfully handle patient inquiries while respecting privacy.

Call Center 62

Call Center Inbound sales Automotive Upselling 62

Quality Contact Solutions

DECEMBER 31, 1969

You answer the phone, look up answers for customers or prospects, solve problems, enter orders, upsell or cross sell, and note all the details in your CRM. Melissa is responsible for leading a team of virtual call center inbound and outbound blended agents that handle business to business contacts in the healthcare industry.

Telemarketing 68

Telemarketing virtual call center Average Handle Time Upselling 68

TeleDirect

JULY 1, 2021

This is especially true for healthcare organizations and critical care facilities, where actual conversations are the literal lifelines that help ensure timely, quality healthcare. The goal of every firm is to transition from prospecting to upselling – and that’s the main goal of any appointment setting platform.

Call Center 62

Call Center Upselling Healthcare outsourcing 62

TeleDirect

APRIL 7, 2021

The same principle applies for any enterprise without typical “customers” – think of non-profits or healthcare organizations, where customers are patients. Another benefit of the customer journey map is finding ways to upsell different products – exactly at the right time and place.

Journey mapping 82

Journey mapping Business Process Outsourcing outsourcing Upselling 82

TeleDirect

APRIL 19, 2019

Hospitals and healthcare centers, meanwhile, are more oriented toward inbound calls, due to critical patient communication, appointment follow-up communication, and other incoming communication. It depends on a multitude of factors: Business or service type. Every enterprise has its own unique call center demands. Industry Considerations.

Business Process Outsourcing 84

Business Process Outsourcing call center association Call Center Enterprise 84

Outsource Consultants

JANUARY 27, 2025

Additionally, Filipino agents’ product expertise and upselling abilities contributed to a 15% boost in sales. Healthcare: Simplifying Complex Policy Explanations A U.S.-based Filipino agents with backgrounds in healthcare administration excelled in explaining policies clearly and effectively.

outsourcing 67

outsourcing Call Center Government Telecommunications 67

Nicereply

JUNE 20, 2023

With Customer Experience talent, communication style, and ability to upsell/renew without being or seeming “salesy” are also skills we tend to look for. finance, construction, healthcare). So we also look for ability and evidence of engagement with other disciplines, gaining buy-in, and presenting new ideas.

Customer Experience 86

Customer Experience SaaS Construction Morale 86

Outsource Consultants

APRIL 2, 2025

For instance, a center experienced in healthcare will better handle sensitive patient information and comply with HIPAA regulations. This matters if you’re in a peak-heavy business like retail, travel, or healthcare. Scalable partners help you: Avoid long wait times during busy periods.

Call Center 67

Call Center First call resolution Average Handle Time outsourcing 67

CSM Practice

SEPTEMBER 25, 2020

06:27 – Nick’s overview of cross-selling and upsell trends for existing customers. What are some of the trends that you’ve seen for cross-sell and upsell for existing customers? The Interview: . 01:47 – Irit talks about the survey they did about the companies which reduced their forecast. 21:31 – Wrap Up. Nick Mehta (6:25).

Upselling 85

Upselling Surveys Chief Customer Officer Consulting 85

ProProfs Blog

MARCH 15, 2019

Opportunities where support operator can upsell a product or service. The use of live chat has become prominent in eCommerce, customer support, healthcare, automotive, IT enterprises and other industries. The real-time communication abilities of live chat software lead to: Improved customer service. A boost in lead generation.

Automotive 98

Automotive CRM Upselling Healthcare 98

Outsource Consultants

DECEMBER 21, 2023

Further, this connectivity is not only for maintaining customer relationships but also for efficiently managing a surge in sales during the holidays, focusing on upselling and cross-selling to enhance average order size. Think about the holiday shopping rush. Customers are everywhere – social media, emails, chats – and they want answers now.

Call Center 67

Call Center Virtual Agent outsourcing Upselling 67

Quiq

APRIL 11, 2023

Rising Customer Expectations Today’s customers expect personalized experiences across all industries, from retail and hospitality to finance and healthcare. Increased Revenue By providing personalized CX, businesses can also increase revenue by creating more opportunities for cross-selling and upselling.

Personalization 52

Personalization Healthcare Finance Best practices 52

Cincom

MARCH 20, 2025

Sales reps can leverage this intelligence to offer competitive pricing, upsell effectively, and negotiate deals with confidenceleading to higher close rates. c) Industry-Specific Adaptability Whether youre in manufacturing, IT services, or healthcare, the CPQ should support niche requirements and compliance standards.

B2B 40

B2B Sales CRM Finance 40

Quality Contact Solutions

JULY 31, 2020

Membership renewals, new members, win-back, upsells and membership data updates are just the start of what you can count on QCS to do for your association. Healthcare – QCS is the partner of choice for many organizations in the healthcare sector.

Telemarketing 52

Telemarketing Automotive B2B Healthcare 52

Fonolo

FEBRUARY 9, 2023

Or how many opportunities to upsell a customer were missed because the customer support agent didn’t have the time to build a relationship with the customer? 3. Another approach to take is to look at the standards guides published by COPC which some in the industry use as benchmarks.

Service level 142

Service level Call Center Abandon rate Metrics 142

OctopusTech

JUNE 29, 2023

This service is generally useful for different industries like B2B sales, financial, and healthcare services. It also plays an important role in upselling and cross-selling different opportunities by finding out the needs of users and then recommending the most appropriate products and services.

Customer retention 62

Customer retention Call Center Upselling outsourcing 62

NobelBiz

JULY 25, 2023

Risk Management: Safeguarding Brand and Compliance In the sensitive world of customer interactions, one misstep can have reverberating effects: Compliance Monitoring: For industries like finance or healthcare, certain regulations dictate how interactions should be handled.

Analytics 98

Analytics Call Center Contact center software Scripts 98

Outsource Consultants

MARCH 12, 2025

Many centers adhere to international standards such as ISO 9001 and comply with industry-specific regulations like HIPAA for healthcare and PCI-DSS for financial services. Retail, eCommerce, healthcare, financial services, and telecom are top industries leveraging Mexicos customer retention expertise.

Customer retention 67

Customer retention Call Center outsourcing Consulting 67

Balto

JANUARY 14, 2025

Revenue Growth Analytics directly impacts revenue and sales performance through targeted strategies: Upselling and Cross-Selling : Insights into purchase history help agents recommend relevant products or services. Real-World Example: A healthcare call center used sentiment-driven scheduling, reducing agent absenteeism by 10%.

Call Center 52

Call Center Analytics Average Handle Time Big data 52

SmartAction

JANUARY 25, 2019

Case Study 1: Leading Healthcare Company Automates 75,000 Conversations per Month with Virtual Customer Assistant Solution. TechStyle’s agents are able to zoom in on high value engagements that require judgment, upselling, or even fashion advice – things that automation can’t yet provide.

Virtual Agent 45

Virtual Agent Self service Healthcare Contact Center 45

CSM Magazine

DECEMBER 13, 2024

For instance, an AI recommendation engine would make suggestions of some added products that complement exactly what a customer has previously bought, therefore increasing the propensity of upselling with higher customer satisfaction.

Personalization 52

Personalization Customer Service Healthcare Construction 52

Call Experts

OCTOBER 5, 2023

Driving Revenue As explained by Contact Center Pipeline , effective call center agents can do more than just resolve issues; they can also upsell or cross-sell products and services, contributing to increased revenue. Well-trained agents can identify opportunities to add value to each customer interaction.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

Fonolo

JUNE 9, 2014

Or how many opportunities to upsell a customer were missed because the customer support agent didn’t have the time to build a relationship with the customer? They have separate guides for internal operations, outsourced operations, healthcare and vendor management. Don’t Get Stuck to an 80/20 Service Level.

Service level 96

Service level Call Center Abandon rate Metrics 96

JivoChat

JUNE 9, 2021

Chatbots are an important part of marketing strategy and can be used in a variety of business sectors, from tech to retail to healthcare. In fact, between 2018 and 2023, chatbots are expected to save companies in the retail, healthcare, and banking industries $11 billion. Upsell and cross-sell. Chatbots reduce costs.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

Global Response

JANUARY 31, 2024

The Health Insurance Portability and Accountability Act (HIPAA): HIPAA applies to call centers handling healthcare information , and ensures that patient’s data is protected. What’s more, it allows them to strategically upsell and cross-sell while fully remaining in line with U.S. call centers.

Call Center 62

Call Center Telemarketing Government Telecommunications 62