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HIPAA-Compliant VoIP Phone Software: Everything You Should Know

JustCall

In the healthcare industry, there is no scope for compromising patients' data. A HIPAA-compliant VoIP phone system ensures the privacy and confidentiality of patients' information. But what is HIPAA and why do you need a HIPAA-compliant VoIP phone system ? Is Your VoIP Phone System HIPAA Compliant?

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The Future of VoIP: Trends to Watch in 2023 and Beyond

VirtualPBX

Voice over Internet Protocol (VoIP) has revolutionized communication, enabling voice calls over the internet and reshaping connectivity. As we ar journeying in 2023, the VoIP landscape is poised for remarkable advancements that promise to further transform how we communicate. In 2023 and beyond, we can expect this trend to intensify.

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The Ultimate Guide to HIPAA-Compliant Call Centers for Medical and Legal Clients

TeleDirect

In todays digital-first landscape, privacy and security are not just best practicesthey are legal imperatives, especially for healthcare and legal professionals. Many call centers are dual-specialized in healthcare and legal fields and follow both HIPAA and legal ethics standards.

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VoIP phone systems for healthcare: A key to better patient experience

JustCall

Healthcare is one industry that has transformed the most in the past few years. Although the industry was a reluctant adapter for change, circumstances during and post the COVID-19 pandemic have made it imperative for healthcare to embrace the modern world. The answer: by adopting an advanced and efficient phone system.

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HIPAA Compliant VoIP Phone System: Everything You Should Know

JustCall

In the healthcare industry, there is no scope for compromising patients’ data. A HIPAA compliant VoIP phone system ensures the privacy and confidentiality of patients’ information. HIPAA compliant calling is not a superfluous formality, but a must-have for the healthcare industry. Is Your VoIP Phone System HIPAA Compliant?

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Key Benchmarks Should You Target In 2025 for your Contact Center

NobelBiz

Heres how different industries prioritize KPIs to align with their objectives: Healthcare Industry Healthcare contact centers deal with sensitive, often urgent issues. Healthcare organizations typically target an FCR rate of 85% or higher to minimize the need for callbacks. Another critical metric is the Call Abandonment Rate.

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How LinkLive Enabled Banner Healthcare to Update and Automate Its Transfer Center

Revation Systems

Banner Health operates one of the largest healthcare systems in the United States. Banner decided to upgrade its Transfer Center’s Voice over IP (VoIP) solution to better support its care mission. Larsen’s team did not consider their legacy VoIP system, Genesys Cloud, to be resilient enough.