ProProfs Blog

DECEMBER 27, 2020

During their research, buyers try to delve deeper into a company’s offerings and see how it is more effective in comparison to others in addressing a specific pain point. As one of the buyer’s journey map stages, consideration is where you also need to make sure that your goals align with that of your buyers.

Journey mapping 148

Journey mapping Education B2B Sales 148

Totango

APRIL 2, 2019

It’s a journey that promises recurring value, and it’s your job to make sure that every step of the way leaves a positive impression on the customer. So, how can you understand the customer experience and know when to offer extra support to grow your relationship? Through customer journey mapping. Gather Feedback.

Journey mapping 110

Journey mapping Upselling Accountability Feedback 110

Totango

MARCH 16, 2021

B2C customer journey to see what’s the same and what’s different. We’ll cover the basics of: Customer journey mapping. How journeys differ for B2B and B2C customers. How to analyze your customer journey. How to optimize it for maximum client satisfaction and retention.

B2C 118

B2C B2B Journey mapping SaaS 118

Totango

FEBRUARY 23, 2022

Your SaaS customer journey map lays out optimized outcomes that lead to customer renewals, upsells, and referrals. Here, we’ll show you how to create your path to customer success. First, we’ll define what a SaaS customer journey is, break it down into stages, and explain why mapping it out is important.

SaaS 117

SaaS Journey mapping Upselling Best practices 117

Babelforce

JUNE 3, 2021

There are a lot of benefits to upselling. Upselling is great. That’s not always easy – but we’re going to look at 7 tried and true techniques that will make your upselling as effective and as sustainable as possible. In this post: What is upselling? First, what is upselling? Upselling isn’t always done well.

Upselling 52

Upselling Interactive Voice Response Outbound sales Contact Center 52

ChurnZero

JULY 14, 2021

Create Expansion Opportunities – One way to generate more revenue from your customer base is to make sure there is a clear path for upsell and cross-sell opportunities for your existing customers. How to Create an Effective Customer Journey Map – Find out how to map out your customer’s journey using these examples and templates. .

Journey mapping 98

Journey mapping Metrics Customer retention Upselling 98

Totango

AUGUST 11, 2022

Learn How to Build Client Relationships Digitally: 14 Proven Tactics. Knowing how to build client relationships digitally is critical for SaaS businesses. In this article, we’ll show you how to build client relationships digitally with your SaaS customers. Upsell purchases. Social media posts. Demonstration videos.

SaaS 113

SaaS Journey mapping B2B Upselling 113

Totango

NOVEMBER 3, 2021

After diving deeper into what the Net Promoter Score question is and what it tells you, we’ll cover some tips on how to ask the NPS question the right way and how to follow up after conducting an NPS survey. In the process, we’ll look at how technology can help you optimize the results you get from using NPS surveys.

Best practices 103

Best practices Surveys Upselling Journey mapping 103

Totango

NOVEMBER 3, 2021

After diving deeper into what the Net Promoter Score question is and what it tells you, we’ll cover some tips on how to ask the NPS question the right way and how to follow up after conducting an NPS survey. In the process, we’ll look at how technology can help you optimize the results you get from using NPS surveys.

Best practices 102

Best practices Surveys Upselling Journey mapping 102

Method:CRM

JULY 11, 2022

But how do you plan for and execute effective customer experience improvement? Read on to find everything you need to know on how to improve customer experience. To fully learn how to improve customer experience, you need to understand the role customer service plays in the process. Use customer journey mapping.

Customer Experience 92

Customer Experience Journey mapping CRM Metrics 92

Totango

JUNE 24, 2022

Knowing how to capitalize on these opportunities can give you an advantage over competitors. How Is Customer Success for SaaS Different from Other Businesses. SaaS technology allows companies to design customer journey maps that standardize success outcomes to be automated for repeatable, scalable results.

Best practices 109

Best practices SaaS Journey mapping B2C 109

Totango

NOVEMBER 3, 2021

After diving deeper into what the Net Promoter Score question is and what it tells you, we’ll cover some tips on how to ask the NPS question the right way and how to follow up after conducting an NPS survey. In the process, we’ll look at how technology can help you optimize the results you get from using NPS surveys.

Best practices 100

Best practices Surveys Upselling Journey mapping 100

ChurnZero

FEBRUARY 9, 2021

Customer Experience: Journey Mapping. Course Description: If you strive for a customer-centric culture, you have to understand the customer’s journey—every step of the way. Customer journey mapping is a powerful way to find pain points and opportunities in your customer experience. Level: Intermediate.

Journey mapping 98

Journey mapping Best practices Upselling Consulting 98

ChurnZero

JANUARY 6, 2022

Tactical Outcome-Based Metrics (Think: How “X” Impacts “Y”). Revenue Forecasting (Renewals, Expansion, Upsells, etc.). Managing Multiple Handoffs for CS Team Reorganizations – Find out how to plan a roll out after restructuring your CS organization. Customer Lifetime Value (CLV). Health Scores.

Metrics 98

Metrics Journey mapping SaaS Sales 98

Totango

AUGUST 23, 2022

B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Making upsell offers.

B2B 122

B2B Journey mapping SaaS Upselling 122

Pointillist

JULY 25, 2018

Customer journey analytics is a lot more than a software solution—it is a whole new approach to analytics that involves having a journey-based mindset and becoming customer-obsessed. Learning how to choose the best customer journey analytics platform is just the start. Has a journey mapping exercise ever been conducted?

Analytics 93

Analytics Government Metrics APIs 93

Totango

AUGUST 9, 2022

Sales : Sales teams can use customer segmentation to group prospects and customers based on propensity to buy, potential transaction value and upsell opportunities. Success teams can also use segmentation to promote subscription renewal, spot upsell opportunities and analyze trends in customer product usage to better understand behavior.

Best practices 106

Best practices B2B Journey mapping Upselling 106

Totango

SEPTEMBER 1, 2022

Here we’ll show you how to update your SaaS QBR strategy to keep up with the latest technology and best practices. Then we’ll look at how digital technology has made the traditional QBR outdated and how AI is helping software providers increase the efficiency of SaaS QBRs.

SaaS 104

SaaS Journey mapping Upselling Best practices 104

Lumoa

FEBRUARY 9, 2023

upselling to the most loyal customers) Process changes (e.g. informing the customer more often about how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing. Compelling Brand Values: Brand promises drive how the organization treats customers.

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

Totango

MAY 6, 2022

You should consider pursuing value-adding engagements, such as offering upsells or inviting referrals. Tracking customer health scores in this way yields several benefits: Highlighting opportunities to increase revenue by reaching out to satisfied customers with upselling and referral offers. How to Improve Customer Health Score.

Best practices 124

Best practices Upselling Journey mapping Metrics 124

CCNG

OCTOBER 19, 2022

Temkin, 2018) Just 34% of respondents report they have three or more years of experience developing end-to-end journey maps, and 83% report their organization struggles to use customer journey maps to identify and prioritize CX efforts. Gartner, 2022) CX programs that exceed management expectations are 2.3

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Totango

MAY 10, 2022

In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. We’ll follow up by honing in on how to optimize your customer engagement strategy by using KPI tracking and customer success software to maximize your results. Trials of upsell products.

Journey mapping 81

Journey mapping SaaS Enterprise B2B 81

ChurnZero

MAY 3, 2022

Did you know that, by the end of this week, one-third of internet users* will have watched a tutorial or how-to video? Let’s explore five of the best Customer Success YouTube channels for learning how to fight churn, understand industry trends, and position yourself for professional success in CS. 1: SuccessHACKER.

Journey mapping 98

Journey mapping SaaS Customer centricity Education 98

Totango

MARCH 2, 2021

How-to blogs, articles, and videos addressing your market’s pain points. Content that can enhance the freemium experience includes: Drip campaigns featuring how-to tips. Delivering new customers instructions on how to complete the onboarding process so that they are not confused about what steps to take next. Tutorial videos.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63

Totango

FEBRUARY 10, 2021

Set success goals for each stage of your customer journey map. Set Success Goals for Each Stage of Your Customer Journey Map. A great way to do this is to create a customer journey map. You can then send content to that customer segment providing advice on how to manage their team’s use of your app.

Customer retention 90

Customer retention Journey mapping SaaS Benchmark 90

Lumoa

MARCH 20, 2018

How to take actions on customer experience? upselling to the most loyal customers) Process changes (e.g. informing the customer more often how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing. At the same time it is also what most companies are missing.

Customer Experience 107

Customer Experience B2C Journey mapping B2B 107

Totango

AUGUST 25, 2022

It increases customer satisfaction and loyalty, driving higher subscription renewal rates, reduced churn, and more sales from upsells and referrals. Customer engagement can occur at any point in your customer journey where clients interact with your brand – before or after purchase. Learn how to be proactive.

SaaS 103

SaaS Upselling Metrics Journey mapping 103

Totango

AUGUST 18, 2022

You need to clearly demonstrate the ins and outs of your software to ensure your customers know how to use it and how to employ it effectively in the pursuit of their enterprise’s unique needs and goals. By extension, the term is used in SaaS to describe the steps in orienting a new customer on how to start using your software product.

Journey mapping 99

Journey mapping SaaS Upselling Enterprise 99

ClientSuccess

SEPTEMBER 17, 2019

After all, the right processes can help increase product utilization, satisfaction, and ultimately lead to upsells. Instead, CSMs simply need to address their customer journey map to determine next steps. . Instead, CSMs simply need to address their customer journey map to determine next steps. .

Journey mapping 53

Journey mapping Upselling SaaS Education 53

GetFeedback

MAY 9, 2019

Customer journey map: A customer journey map summarizes the key interactions that a customer experiences with your brand. When it’s developed right and optimized, any employee should be able to understand the key touchpoints in the customer’s journey and what is related to their particular role in the CX program.

Customer Experience 134

Customer Experience Journey mapping Metrics Customer centricity 134

Method:CRM

JULY 11, 2022

But how do you plan for and execute effective customer experience improvement? Read on to find everything you need to know on how to improve customer experience. To fully learn how to improve customer experience, you need to understand the role customer service plays in the process. Use customer journey mapping.

Customer Experience 52

Customer Experience Journey mapping CRM Metrics 52

ProProfs Blog

MAY 29, 2020

In an age where you try to reach the customer through multiple sources, how do you identify your customer touchpoints? Importantly, how do you leverage this information to create better experiences for your customers? How to Identify Your Customer Touchpoints. How to Leverage Customer Touchpoints. Well, here’s how: 1.

Advertising 109

Advertising Surveys Journey mapping Feedback 109

Pointillist

APRIL 17, 2019

In this post, I’ll review the pros and cons of six major categories: customer data platforms, business intelligence software, customer analytics tools, digital experience platforms, journey mapping tools, and customer journey analytics software. What is Journey Mapping? What are Customer Analytics Tools?

Analytics 51

Analytics Journey mapping Multichannel Government 51

CustomerSuccessBox

JULY 22, 2022

These interactions include the first impression of the company, face-to-face communication with a customer support agent, access to self-service resources, upselling initiatives, and advice from customer success managers. Additional Resource: 7 ways to optimize customer journey map. Customer Touchpoint Mapping.

SaaS 52

SaaS Journey mapping Self service Upselling 52

ChurnZero

OCTOBER 11, 2019

If you decide you want to hit 98% renewed revenue and a certain revenue amount in upsells, commit to doing the necessary activities to reach that number. Put Forward Upsell Opportunities. Instead of just trying to sell all of your new or available products at once, make your upsell/cross-sell proposals relevant to them and their needs.

Journey mapping 66

Journey mapping Upselling SaaS Accountability 66

Pointillist

SEPTEMBER 10, 2020

They orchestrate actions that help the customer achieve their overall goal (activating their new device) instead of annoying them by myopically pursuing the marketer’s goal on a particular web page (completing another upsell). However, for customers in the middle of a support journey, their primary goal is to resolve their current issue.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

ChurnZero

FEBRUARY 9, 2021

Customer Experience: Journey Mapping. Course Description: If you strive for a customer-centric culture, you have to understand the customer’s journey—every step of the way. Customer journey mapping is a powerful way to find pain points and opportunities in your customer experience. Level: Intermediate.

Journey mapping 52

Journey mapping Best practices Upselling Consulting 52