aircall

APRIL 19, 2017

Happier workers: PGI explains that 69% of remote employees report lower stress levels, and 80% report better morale. Asana allows managers to assign and comment tasks for individual team members in a clear and legible dashboard. Toggl helps workers stay on top of their assignments and tracks the time needed to complete them.

Morale 48

Morale Engineering Management Call Center 48

Fonolo

NOVEMBER 15, 2017

If a caller asks how to fix something, and you can successfully break down each step to the point of resolution – without asking for further assistance – or getting confused yourself – then you probably have a good handle on this whole customer service thing. Sign #4: You’re Always on Time. How to Smooth Out Spikes in Call Volume.

Customer Service 100

Customer Service Agent burnout Best practices Call Center 100

Playvox

FEBRUARY 20, 2024

Overall, remote work has redefined how we collaborate and do business. And, it’s forced companies to get creative in their management practices to figure out how to best manage remote teams. Once MongoDB implemented Playvox Workforce Management, these issues were resolved.

Management 88

Management Gamification Calibration Quality management 88

JustCall

OCTOBER 25, 2023

These include: Providing training in time management techniques to help agents handle tasks efficiently. Recognizing good practices and top performers to boost morale and motivate the team to provide exceptional support. Benchmarking your survey results with historical data or industry standards to understand where you stand.

Surveys 52

Surveys Best practices Feedback Metrics 52

CSM Magazine

JULY 21, 2022

In the business sense, strong leadership can help promote long-term success, a positive corporate culture, high morale, and a high rate of retention for employees. Delegation skills that you need as a leader include communication, time management, and the ability to train employees to successfully perform the tasks you’re delegating.

Morale 59

Morale Personalization Accountability Time management 59

Inbenta

JUNE 2, 2021

However, errors can trigger a lot of additional work, time, and money to get things right. They can also affect employee morale and efficiency. Saves time and lets teams focus on critical issues. Payrolls, time management and internal processes can be delivered more efficiently.

Chatbots 83

Chatbots Self service Virtual Agent Morale 83

aircall

APRIL 5, 2021

But if you’re not sure how to go about fostering better teamwork in your contact center, then these productivity tips will help take your agents’ performance to the next level. . The sound of a workplace that’s buzzing with activity tends to boost everyone’s morale. Why Team Productivity is Important. Increasing Workforce Motivation.

Call Center 59

Call Center Best practices Sales Morale 59

JustCall

MARCH 9, 2023

Constructive Feedback is Key Ideal for: Sales managers looking to boost their employee’s morale with real-time, constructive feedback The sales landscape can be challenging. This is sales managers need to constantly devise ways to keep the team motivated. How to Gamify Sales? That’s not all.

Gamification 52

Gamification Sales Morale CRM 52

CSM Magazine

OCTOBER 15, 2018

It’s time to introduce a ‘less haste, more speed’ culture supported by the latest technology. Here, he explains how to build highly effective teams using workforce. management (WFM). This perennial tug of war is damaging to agent morale, the customer experience and health of the overall business.

Contact Center 56

Contact Center contact center workforce Average Handle Time Metrics 56

CSM Magazine

AUGUST 18, 2021

In this blog, we reveal the most common barriers to achieving simplification and how to overcome them. Leaders turn ‘rogue’ within a moral, ethical and financially responsible business framework. In our next blog on simplification, we discuss how to turn theory into practice. Combine skills with technology for maximum impact.

Best practices 52

Best practices Morale Employee engagement Technology 52

LiveChat

MARCH 21, 2017

However, you can loosen up over time and work “by feel.” Experienced remote workers with at least a couple of years under their belts develop a “sixth sense” for time management. Be a good manager of yourself by giving yourself compliments (yes, even out loud) and cheering yourself on. Do one task at a time.

Morale 55

Morale Management Accountability Time management 55

Solvvy

SEPTEMBER 20, 2022

Increased Employee Morale. And when agents spend most of their time resetting passwords, providing tracking information, and giving people their account balances, they can become burned out. Ability to Collect Real-Time Feedback. Businesses have the benefits of collecting and analyzing that data in real time.

Chatbots 62

Chatbots Metrics Customer Support Customer Service 62

Comm100

OCTOBER 30, 2017

Read on for our top holiday gift ideas for customers, plus tips on how to choose the best gift for your customers, whether at Christmas time or all year round. At Christmas, it’s time for us all to count our blessings and share our goodwill with those who are less fortunate than us. A Charity Donation In Their Name.

Morale 115

Morale Personalization Customer Service Accountability 115

NobelBiz

JUNE 19, 2023

. – Brad Butler, Contact Center Software Consultant @ NobelBiz Mastering the Art of Real-Time Monitoring as a Call Center Supervisor Real-time monitoring is an art that, once mastered, opens a new dimension of customer service management. He’s also advised governments in the United States, Australia, and Canada.

Call Center 52

Call Center Coaching Contact Center Metrics 52

aircall

JUNE 25, 2021

While vertical and horizontal alignment indicates what the company goals are, operational alignment determines how to accomplish the objectives—including the persons responsible, resources necessary, and processes required to achieve them. The tasks that take the longest time. Improves Time Management.

Management 62

Management Education Call Center virtual call center 62

NobelBiz

MARCH 5, 2024

By leveraging Nobelbiz’s innovative reporting solutions, companies can not only track key performance indicators (KPIs) such as call resolution times, customer satisfaction scores, and agent productivity levels but also identify trends, forecast demands, and pinpoint areas for improvement.

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

ChurnZero

NOVEMBER 9, 2018

What the copywriter clearly understood is that people don’t want to track time because it’s fun — they need to track time because it supports them with achieving other objectives, such as keeping projects moving and maintaining morale by fairly distributing work. Upcoming Webinar. Key Takeaways: .

Customer Service 45

Customer Service SaaS Customer retention Morale 45

Integrity Solutions

JUNE 29, 2018

If it’s so important, why aren’t more sales managers in your organization coaching their people? The top answers: (1) managers aren’t skilled at coaching and/or don’t have the confidence to do it, and (2) managers don’t receive any training on how to coach. Is it really, deep-down, a time-management or a confidence issue?

Sales 43

Sales Coaching Management Morale 43

NobelBiz

MAY 10, 2022

In this article, we identify 9 roadblocks to excellent call center agent experience and how to tackle them. How to define an excellent call center agent experience? Agent experience is a comprehensive assessment of how engaged, effective, and productive your agents are. How to tackle this problem?

Call Center 52

Call Center Interactive Voice Response Contact Center contact center solutions 52

Comm100

NOVEMBER 8, 2017

How can you tell who will treat your customers with kindness and compassion – who will work diligently to provide them with the solutions and the support that they are reaching out for? Before you look for expected live chat agents, knowing how much agents do you need is of great importance. Organizational Skills.

Customer Service 59

Customer Service Average Handle Time Benchmark Personalization 59

Russel Lolacher

OCTOBER 10, 2022

And others are really going to shift the workforce, shift the flexibility it offers its workers, shift to more of empathetic leadership, shift in time management, and what that means. I would see better time management, and less is more mindset. Yeah, time management. It’s a moment in time.

Journey mapping 52

Journey mapping Finance Personalization Customer Experience 52

Integrity Solutions

MAY 24, 2023

Key Elements of Sales Training: Building A Sales Training Strategy Critical Aspects To Sales Training Success How Sales Training Motivates What Is Sales Burnout? Example: Are your salespeople learning how to ask questions that help their customers gain greater clarity around their problems?

Sales 52

Sales Coaching Accountability Personalization 52

SharpenCX

MARCH 10, 2020

You learn the products, services, and you know how to answer nearly every question a customer throws at you. You’re praised for your low Average Handle Time, high First Call Resolution, and outstanding CSAT Scores. Read up on how to include mindfulness practices so you can bring more peace to your office environment.

Call Center 67

Call Center Management Coaching Metrics 67

Call Design

FEBRUARY 10, 2025

Understaffing Harms NPS and Employee Morale Insufficient staffing directly impacts customer experience, increasing wait times and reducing service levels. Increased Costs in Real-Time Management Without automation in the real-time function, businesses must allocate additional resources to manually manage daily operations.

Morale 78

Morale Employee engagement Wait times Service level 78