Callminer
APRIL 20, 2020
Business Process Outsourcing has come quite a long way in the last few years, allowing companies to achieve unheard of levels of sophistication in their market offerings without adding the strain of a vast assortment of new disciplines onto their internal teams. Read on to learn how BPO works. How Business Process Outsourcing Works.
Blueship Call Center
DECEMBER 19, 2024
This is where call center outsourcing vendors and call center service providers come into play to transform the situation. Call center outsourcing vendors become A Lifeline for Every Industry Whether it is health care, retail, finance, technology, or education, the requirement for communication channels is the same everywhere.
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ShepHyken
DECEMBER 24, 2021
How to Establish PCI Compliance . Maintain an Information Security Policy: Keep your entire team on the same page with a detailed policy on how to handle customer data. . Outsourcing PCI Compliance Removes Responsibility: You are still required to hold customer address data, process returns, and chargebacks.
Outsource Consultants
FEBRUARY 24, 2025
Nearshore outsourcing has become a game-changer for businesses seeking cost-effective solutions without compromising quality. At Outsource Consultants, we’ve witnessed a surge in interest for Tijuana nearshore call centers. Cybersecurity and data analytics are the top outsourcing priorities.
Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.
You’re feeling the pressure of keeping your employees engaged and improving your customer experience, but you’re not sure if you’re ready or even know how to make a smooth transition to a contact center. What are the benefits of outsourcing your customer service? Is your business ready to outsource? What are your next steps?
BlueOcean
OCTOBER 30, 2024
You may also be outsourcing some portion of your customer support today, but you need more help, or you need a niche partner to support a new product or initiative. Passing the baton of your customer service strategy to an outsourced partner comes with its share of worries. How will you allocate this expense within your budget?
Global Response
DECEMBER 9, 2024
In this article, well discuss how to identify busy seasons and share how seasonal call center outsourcing can ease the load for your employees and customers. Using seasonal call center outsourcing grants you access to fully trained agents ready to provide seamless holiday season customer service. Key takeaways Who?
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
If you're not already using conversational AI, then you may be on the fence regarding their usefulness in the field, or perhaps you're unsure about how to implement it at your company. You will learn: What factors went into TechStyle's first decision between tackling internally or outsourcing to a partner. How TechStyle saved $1.1M
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This white paper takes an in-depth look at the problem and explains how outsourcing can be used to fix it. When turnover runs rampant in the contact center, institutional knowledge is lost, productivity drops, the quality of service decreases, and employee engagement and morale go down.
Speaker: Robert Bradshaw, President, Got/IT
Join us for this interactive conversation as we share: How to improve productivity upwards of 70% in less than 12 months. How to learn the true cost of decisions before committing. How to continuously outperform any threat of outsourcing.
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