Myra Golden Media

DECEMBER 13, 2018

When a retail employee merely hears a customer—instead of actively listening to them—they’re less able to determine precisely what that person needs. Join me as I go over how important listening is in retail sales, and I share 5 things you most likely didn’t know about listening in retail sales.

Sales 266

Sales Upselling Personalization Customer Experience 266

ShepHyken

DECEMBER 9, 2024

Can Your Customer Service Make a Sale? And sure, there were those sales. Customer service must be baked into the entire customer journey, especially in sales. In addition, the customer support department, when they provide stellar service, may have an opportunity to make additional sales. The experts cant always be right!

Customer Service 183

Customer Service B2B Sales Self service 183

ShepHyken

SEPTEMBER 7, 2023

How to train new CX processes Refining your current CX processes and training your team is crucial for developing a more customer-centric team culture and building a well-oiled machine. Feedback collection and analysis Teach your team how to conduct surveys and interviews with customers. Partnering with your sales team here can help.

B2C 346

B2C Customer centricity Feedback Upselling 346

Beyond Philosophy

APRIL 12, 2024

Personalization is an excellent tactic for your marketing efforts. However, only some people like this personalization; some feel they’re being watched. Therefore, it is important to remember that context and who’s doing the personalizing matter. Small businesses nail personalization. But big companies?

Personalization 221

Personalization Marketing Sales Technology 221

Beyond Philosophy

OCTOBER 9, 2017

unless you know how to use this information to improve your business outcome. How your customers feel about your experience is the most significant factor to your Customer Experience success. It can inspire actual behavior, e.g. getting a new sale or gaining a new customer, keeping an existing customer or losing a customer, etc.

Customer emotions 364

Customer emotions Consulting Consulting Customer Experience 364

ShepHyken

OCTOBER 4, 2019

This week we feature an article by Dwayne Charrington who writes about how to engage your customers in personalized, meaningful, and relevant ways. Here’s the guide that lends you an insight into engaging your customers in personalized, meaningful, and relevant ways. Here’s how: Identify Customer Segments.

Benchmark 309

Benchmark Customer retention Feedback Consulting 309

ShepHyken

DECEMBER 9, 2022

So how can you make sure that your customer journey is aligned with your brand expectations? And more importantly, how can you ensure that it’s not costing you sales? We explore these questions and offer some tips on how to improve your customer journey. . What do customers expect from contact centers? .

Sales 314

Sales CRM Contact Center Customer retention 314

ShepHyken

MAY 7, 2021

He shares how brands can make their customers’ digital experiences more personalized. Are you looking to make your digital customer experience more personalized? Know how live chat software could help you! . Here’s how the solution looks when integrated on a website. . Be available to your customers .

Personalization 227

Personalization Customer Experience Chatbots Metrics 227

ShepHyken

APRIL 23, 2021

If you don’t bother to respond and let complaints go unresolved, this could have a negative impact on how others view your brand, even if they’ve never interacted with your business before. . Adding the social support person’s name at the end of the Tweet made this feel response feel more personalized. .

Customer Service 333

Customer Service Advertising B2B Chatbots 333

Callminer

OCTOBER 11, 2018

Nate is the Marketing and IT Manager for Maple Holistics , a company that provides all-natural and cruelty-free personal care products. We’ve often found that this metric is often looked at but rarely ever looked into with detail to discover how to reduce the time taken. Nate Masterson @MapleHolistics. Nate is from Riverdale, NY.

Call Center 561

Call Center Metrics Contact Center Wait times 561

ShepHyken

AUGUST 22, 2023

One of the most powerful customer service and CX tactics is personalization. We interviewed more than 1,000 consumers for our CX research , and 71% said a personalized experience is important to them. When personalization is used correctly, customers feel as if you recognize them. His “personalization” strategy failed.

Personalization 156

Personalization Upselling Sales Customer Service 156

ShepHyken

FEBRUARY 26, 2021

She shares a 3-step guide on how to improve the employee experience while maximizing customer engagement. Having an affiliate marketing strategy will drive traffic, improve leads, sales, and encourage customers to engage with your brand. A good affiliate sales funnel is one that-. Maximizes leads. Exploration.

Marketing 309

Marketing Journey mapping Advertising Upselling 309

Beyond Philosophy

SEPTEMBER 26, 2024

Listen to the podcast: Personalization is an exciting and developing area for Customer Experiences. Personalization is a significant area for our field, particularly with the assistance of artificial intelligence (AI) tools. What is Personalization? Not everybody needs to have things personalized. It does not.

CRM 221

CRM Personalization Education Marketing 221

ShepHyken

FEBRUARY 3, 2025

Sharing personal stories that resonate with customers and supporting social causes that are important to them makes customers love doing business with a company. Quotes: “Customer service begins before the sale. Plus, Vance shares examples of fundamental business transformation through amazing customer experience.

Marketing 198

Marketing Customer Experience Sales Customer Service 198

ShepHyken

DECEMBER 22, 2024

How to Improve Customer Support on a Budget by Tycoonstory (Tycoonstory) Whether youre a startup starting to gain traction, or an established business, you need to run a lean operation. On the other hand, poor service can cause customers to leave, which can hurt a companys reputation and sales.

Customer Service 191

Customer Service outsourcing Customer Support Chatbots 191

ShepHyken

JULY 26, 2019

A sum of every interaction a customer has with a business this includes both pre and post-sales. One of the best ways is to create a customer persona and don’t forget to give each persona a name and personality. Optimizing for an emotional connection can increase overall sales growth to a great extent. Three-times re-purchase.

Customer Experience 297

Customer Experience Feedback Customer centricity Customer retention 297

CSM Magazine

NOVEMBER 26, 2024

This particular tool has the potential to greatly augment sales figures if employed strategically. Understanding Poshmark Offers The Poshmark Offers feature enables sellers to haggle prices with buyers by sending them offers at reduced prices when they show interest in an item for sale.

Sales 52

Sales Feedback Metrics Accountability 52

ShepHyken

NOVEMBER 2, 2022

Building a relationship that fosters confidence, trust and connection is a less obvious sales technique. If every time you contact the customer, be it in person, over the phone, by email, texting, or any other form of communication, and all you do is sell, sell, sell, the customer will tune you out. And don’t do it with a sales pitch.

Education 331

Education Personalization Customer retention Sales 331

ShepHyken

SEPTEMBER 15, 2020

Consumers (in both B2B and B2C) expect to be able to turn to sales reps for information and answers. When a consumer knows they can rely on a sales rep or vendor for the fastest, most accurate information, it can drive customer loyalty. They must also find new ways to create that personalized experience. Nobody wants that.”. “If

B2C 319

B2C B2B Self service Sales 319

Beyond Philosophy

SEPTEMBER 30, 2021

Our listener wants help convincing his team that using a free trial will help sales. So, yes, offering a free trial could increase sales by activating the Endowment Effect. . So, it’s easy to imagine that this free trial would increase sales. There are other issues that kind of surround how people value a free trial, too.

Sales 195

Sales Advertising Customer centricity Accountability 195

TeleDirect

JANUARY 15, 2025

By the end, youll understand how fostering empathy can transform customer interactions and drive business success. Empathy is the ability to understand and share the feelings of another person. Personalization: Adapting communication to suit the individuals preferences and circumstances. What Is Empathy in Customer Service?

Call Center 126

Call Center Customer Service Healthcare CRM 126

Integrity Solutions

SEPTEMBER 23, 2024

Sales enablement has become an integral component of the modern sales organization, yet there is still confusion around what sales enablement actually is and, crucially, how to really make it deliver results for your salespeople and your business. What Are the Elements of a Sales Enablement Strategy?

Sales 101

Sales Coaching Telecommunications Accountability 101

ShepHyken

SEPTEMBER 7, 2022

Lynn Skupien, senior sales rep, signed it and included her direct phone number and email. . The email included a person and phone number, just in case, there was a problem or question. . Kevin now has a go-to person if there are any issues. . The post This Is How to Communicate with Customers appeared first on Shep Hyken.

B2C 191

B2C B2B Personalization Sales 191

ShepHyken

SEPTEMBER 8, 2021

One of the favorite chapters I wrote in my recent book, I’ll Be Back: How to Get Customers to Come Back Again and Again , was about why customers would terminate their relationship with you. I’ve encountered front-line employees in customer support and sales positions who should never have been put on the front line.

Personalization 420

Personalization Customer Support Sales Customer Service 420

Beyond Philosophy

JANUARY 20, 2020

Sometimes people say no to sales offers out of habit. The scientific name for it is Escalation of Commitment, but it is also the basis of many sales techniques, and it is an excellent way to get your customers to say yes. . Escalating Commitment into a Sale. There are ways to overcome these habits.

Advertising 447

Advertising Telemarketing Consulting Consulting 447

Beyond Philosophy

MARCH 10, 2020

Have you ever made a snap judgment about another person only to discover you were wrong? The FAE also explains how when we see shortcomings in others, we attribute it to some characteristic of the individual. So, for instance, if you see somebody cut somebody else off in traffic, you might conclude that the person is a bad driver.

Consulting 448

Consulting Consulting Call Center Personalization 448

ShepHyken

SEPTEMBER 25, 2020

Learn how to best prepare your contact center for the holiday season. As the holidays fast approach, many companies are starting to think about how to maximize efficiency within their contact centers. But how can you stay efficient and drive revenue while still delivering radically personal customer service?

Contact Center 290

Contact Center Upselling Personalization Sales 290

Beyond Philosophy

MAY 14, 2020

In this issue of Why Customers Buy, we are going to discuss the six fundamental principles of how to influence people, and you might be surprised by what you discover. He read Robert Cialdini’s material, and he loved Cialdini’s stance on ethics and his advice on how to influence people in a non-manipulative way that is based on science.

Consulting 419

Consulting Consulting Personalization Accountability 419

ShepHyken

MAY 22, 2019

The customer on the phone – or in person – is raging mad. You know you personally did nothing to offend and upset this customer. Maybe they lost an important sale. Imagine this. You can hear it in their voice – or see it in their eyes. You brace yourself. You’re ready to take the lashing this customer is about to give you.

Personalization 334

Personalization Customer Service Sales 334

Beyond Philosophy

MAY 30, 2024

If you have a person you listen to or subscribe to on a social media platform and they recommend something, you are likely to take that recommendation. A sales technique piggybacks on this concept called the Door-in-the-face technique. An area where you see reciprocity is in sales.

Sales 195

Sales Personalization Customer Experience 195

Beyond Philosophy

SEPTEMBER 18, 2016

However, her division was just fined $185 million for opening phony accounts to hit sales product goals, actions described by the Consumer Financial Protection Bureau (CFPB), as a “ violation of trust and an abuse of trust. ” There is always pressure to make your sales goals. She departs with over $124 million in stock and options.

Banking 416

Banking Construction Accountability Sales 416

CSM Magazine

JANUARY 20, 2025

Here’s how to implement A/B testing effectively: Pick a Variable to Test : This could be a headline, call-to-action (CTA), or page layout. Personalizing User Experiences with Data Nothing makes a user feel more valued than personal touches. That’s where A/B testing comes in. Adjust your content accordingly.

Metrics 64

Metrics Feedback Analytics Scripts 64

CSM Magazine

JANUARY 28, 2025

Here’s how to use AI customer insights to drive meaningful growth in your business. These insights allow businesses to anticipate customer needs and deliver personalized, relevant experiences at scale. How to Use AI Customer Insights to Boost Growth Below are actionable ways to leverage AI-powered insights across your business.

Feedback 52

Feedback Marketing Education Chatbots 52

Beyond Philosophy

DECEMBER 16, 2021

If your digital experience isn’t quite ready for this role in the sales cycle, you should get it there. . The result was a virtual experience that closely mimicked the sales cycle of the traditional car sale but was contact-free and seamless for the customer. That was what happened on the sales side.

Sales 195

Sales Consulting Consulting Customer Experience 195

Integrity Solutions

JUNE 10, 2024

There’s no real sales conversation or dialogue. Most sales leaders today recognize this isn’t a sustainable way to develop business and cultivate a long-term customer base. Today’s buyers are not only are turned off by the relentless sales talk, they’re also more informed than ever.

Sales 107

Sales Scripts Personalization Coaching 107