Beyond Philosophy

OCTOBER 4, 2024

If you listen, you will also learn the following: Ryan wrote a script for Broadway, and Colin is married to his stepsister. How to effectively manage group dynamics by balancing personality types and seniority levels. No, really. The importance of having a clear goal for the workshop and aligning all activities towards achieving it.

Scripts 243

Scripts Personalization Management 243

Vistio

JANUARY 27, 2025

In contact centers, scripts have long been a cornerstone of customer interactions. But as customer demands grow more complex and situations become less predictable, relying solely on scripts can hinder an agents ability to deliver exceptional service. However, scripts can also be limiting.

Scripts 52

Scripts Coaching Contact Center Feedback 52

ShepHyken

APRIL 9, 2021

Now, how can you achieve that? First, ditch the scripts. If you’re a new customer support rep, your organization will certainly ask you to follow a script. Reading from a script makes you sound like a robot. By no means do they want to talk to someone who’s reading a script? But guess what?

Customer Service 373

Customer Service Scripts voip contact center solutions 373

AWS Machine Learning

OCTOBER 31, 2024

This solution showcases how to bridge the gap between Google Workspace and AWS services, offering a practical approach to enhancing employee efficiency through conversational AI. In the following sections, we explain how to deploy this architecture. Run the script init-script.bash : chmod u+x init-script.bash./init-script.bash

APIs 112

APIs Scripts Accountability Construction 112

ShepHyken

OCTOBER 29, 2021

Call scripting . Contact centers receive volumes of calls and a call center script makes life easier for the support agents. With call scripting, your agents can practice and prepare before interacting with customers. Another advantage is, one can create common scripts for all the staff and maintain consistency.

call center software 212

call center software Call Center Customer Support Scripts 212

ShepHyken

JUNE 17, 2019

My Comment: While I don’t believe in scripts (How can you script sincerity?), How to Turn Positive Feedback into Positive Results by Ashley Scrace Wendel. Best Practices for Call Center Scripts: Expert Tips & Best Practices for Developing & Using Effective Call Center Scripts by Rachael Royds.

Customer Service 290

Customer Service Scripts Feedback Call Center 290

ShepHyken

NOVEMBER 29, 2017

The first thing I thought when I heard this is that they are teaching employees how to engage with customers by acting out a scripted response. In an interview with The Guardian , Simon Tavener, the secretary of the Oxford Theatre Guild, said, “Selling requires you to have a sort of script in your head. There is no script.

Scripts 257

Scripts Personalization Customer Service Customer Experience 257

AWS Machine Learning

OCTOBER 28, 2024

A preprocessor script is a capability of SageMaker Model Monitor to preprocess SageMaker endpoint data capture before creating metrics for model quality. However, even with a preprocessor script, you still face a mismatch in the designed behavior of SageMaker Model Monitor, which expects one inference payload per request.

Scripts 93

Scripts Metrics Engineering Analytics 93

AWS Machine Learning

APRIL 18, 2024

Amazon Bedrock empowers teams to generate Terraform and CloudFormation scripts that are custom fitted to organizational needs while seamlessly integrating compliance and security best practices. Traditionally, cloud engineers learning IaC would manually sift through documentation and best practices to write compliant IaC scripts.

Scripts 117

Scripts Best practices Engineering Accountability 117

CSM Magazine

OCTOBER 31, 2024

Step 3: Write a Script Create a detailed script to outline the flow of your video, including dialogue, visuals, and key points. Tailor your content to address gaps in knowledge and skills specific to your team. Utilize surveys or feedback forms to gather insights from your staff.

Customer Service 52

Customer Service Scripts Morale Feedback 52

Beyond Philosophy

FEBRUARY 8, 2024

That said, I am not an advocate of scripts in customer interactions. Scripted responses are noticeable to the point of being awkward at times. The post Master the Art of Language: How to Transform Other People’s Opinion of You appeared first on Beyond Philosophy. Thanks for reading, we appreciate you!

Scripts 195

Scripts Consulting Consulting Personalization 195

CSM Magazine

JANUARY 20, 2025

Here’s how to implement A/B testing effectively: Pick a Variable to Test : This could be a headline, call-to-action (CTA), or page layout. Optimize images, enable browser caching, and reduce unnecessary scripts. SEO metrics offer invaluable insights into how to make content more personal, relevant, and actionable.

Metrics 64

Metrics Feedback Analytics Scripts 64

ShepHyken

APRIL 15, 2022

He shares how to create excellent customer experiences at every stage of the customer journey. Upgraded call center scripting with AI empowers agents to communicate effectively with customers. Read Shep’s latest Forbes article: How To Beat The Stock Market By Four Times. appeared first on Shep Hyken.

Customer Experience 187

Customer Experience Customer Support Enterprise Scripts 187

TechSee

OCTOBER 2, 2024

If there were an MMA match, chatbots vs. agentic AI, where would each of them excel, or how would their approaches to your CX challenges differ? Chatbots: Reactive and Scripted Most chatbots operate using predefined scripts or flows. For instance, while a chatbot might provide a scripted response when asking about a device (e.g.

Chatbots 136

Chatbots Scripts Enterprise Technology 136

Myra Golden Media

AUGUST 19, 2021

One of my subscribers, Sheldon, wrote in asking me for help scripting a response for what to say when a customer is upset about a credit card hold. When a customer starts an order but doesn’t complete the purchase or cancels, the authorization often hangs around for days. And customers can get mad about this.

Scripts 156

Scripts Customer Experience 156

ShepHyken

MAY 31, 2021

How to Speak Human: Words You Should Never Say to Customers by Joseph Michelli, Ph.D. Linkedin Pulse) Customer service scripts are tempting from the perspective of experience consistency, but it is hard to be authentic and inspired when you are reading someone else’s words. Chatbots In Customer Service – Everything You Need To Know!

Customer Service 345

Customer Service Chatbots Customer effort Scripts 345

Fonolo

OCTOBER 21, 2021

How to Foster Agent Engagement in a Hybrid Contact Center. If you’ve ever been frustrated after a customer service experience from not feeling heard, you know how much an experience like that can erode your trust in a brand. Agents should exercise intuition for each unique interaction, rather than blindly following a script.

Call Center 177

Call Center Contact Center Scripts Employee engagement 177

TechSee

FEBRUARY 10, 2025

Rather than relying on static scripts, Sophie autonomously decides how to engage. The Sophie AI Difference: Agentic AI For Real People Sophie AI, TechSee’s flagship platform, exemplifies AI-driven customer service experience at its best. Visual troubleshooting? Step-by-step voice support? Chat-based visual guidance?

Customer Service 124

Customer Service Average Handle Time Telecommunications Chatbots 124

Outsource Consultants

FEBRUARY 25, 2025

In this post, we’ll explore how to harness the power of call centers to increase your ecommerce sales and stay ahead in the competitive digital marketplace. How Call Centers Drive Ecommerce Success Ecommerce call centers form the backbone of successful online retail operations.

Call Center 67

Call Center Sales outsourcing Technical Support 67

ShepHyken

JUNE 12, 2020

It may be useful to create scripts so that your agents can speak with a unified voice and represent your brand as ready and prepared. The post Guest Post: 4 Questions Your Call Center Employees Will Ask You During Crisis…And How to Answer Them appeared first on Shep Hyken. Who Can I Rely on for Help?

Call Center 185

Call Center Scripts Chatbots Management 185

Beyond Philosophy

JANUARY 20, 2020

They build scripts within call centers to get customers to say yes to things early, effectively getting them in the habit of saying yes. To hear more about How to Get Customers to Say Yes in more detail, listen to the complete podcast here. . Escalating Commitment into a Sale. Then, the commitment they ask for grows.

Advertising 447

Advertising Telemarketing Consulting Consulting 447

CSM Magazine

MARCH 3, 2025

This blog will guide you on how to evaluate customer support when selecting a proxy server provider. This demonstrates their commitment to being there when needed mostwhether you’re managing key campaigns or ensuring data scraping scripts run smoothly. Look for proxy providers that advertise 24/7 customer service.

Customer Support 52

Customer Support Advertising Scripts Accountability 52

AWS Machine Learning

JANUARY 24, 2025

In this post, we show you an example of a generative AI assistant application and demonstrate how to assess its security posture using the OWASP Top 10 for Large Language Model Applications , as well as how to apply mitigations for common threats. LLM and LLM agent The LLM provides the core generative AI capability to the assistant.

APIs 93

APIs Scripts Best practices Management 93

Balto

MARCH 25, 2025

Thats why having the right person to manage AI playbooks, scripts, and workflows is essential. Does this person have the authority to update scripts, playbooks, and training content as needed? Does this person have the authority to update scripts, playbooks, and training content as needed? Curious about where to start?

Contact Center 40

Contact Center Coaching Scripts Interactive Voice Response 40

Fonolo

OCTOBER 26, 2022

Call center agents have pretty restrictive jobs, set hours, and scripts to follow. Do you tell agents how to fix things, or do you offer them a floor to share their ideas? The post Call Center Motivation: How to Inspire Your Agents first appeared on Fonolo. But intrinsic motivation is just as, if not more , important.

Call Center 142

Call Center Abandon rate Education Contact Center 142

AWS Machine Learning

NOVEMBER 14, 2024

In this post, we will show you how to use this new cross-account model sharing feature to build your own centralized model governance capability, which is often needed for centralized model approval, deployment, auditing, and monitoring workflows. The following code snippet shows how to create a tracking server.

Government 82

Government Management APIs Accountability 82

Beyond Philosophy

SEPTEMBER 27, 2019

Moreover, every campaign, script, web page, and tweet should have a purpose, something that you are hoping the communication will cause people to do. This episode of The Intuitive Customer discusses the fundamentals of Marketing communications through advertising and how it affects the Customer Experience.

Marketing 268

Marketing Advertising Scripts Consulting 268

AWS Machine Learning

JANUARY 31, 2025

In this post, we demonstrate how to use H-optimus-0 for two common digital pathology tasks: patch-level analysis for detailed tissue examination, and slide-level analysis for broader diagnostic assessment. Through practical examples, we show you how to adapt this FM to these specific use cases while optimizing computational resources.

Healthcare 87

Healthcare Scripts Benchmark SaaS 87

Callminer

AUGUST 1, 2017

Proper training : Giving proper training to agents in the beginning is very important as they will learn how to resolve certain issues and have the proper knowledge of the campaign. Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

FEBRUARY 12, 2025

This post demonstrates how to use Medusa-1, the first version of the framework, to speed up an LLM by fine-tuning it on Amazon SageMaker AI and confirms the speed up with deployment and a simple load test. This repository is a modified version of the original How to Fine-Tune LLMs in 2024 on Amazon SageMaker.

Scripts 75

Scripts Metrics Engineering Accountability 75

TechSee

JANUARY 27, 2025

Reasoning is the difference between a basic chatbot that follows a script and an AI-powered assistant or AI Agent that can anticipate your needs based on past interactions and take meaningful action. Discover more about how to optimize your AI reasoning in our post on Understanding AI Memory.

Average Handle Time 124

Average Handle Time Chatbots Scripts Engineering 124

AWS Machine Learning

NOVEMBER 13, 2024

In the following sections, we walk through how to deploy the Chrome extension and the underlying backend resources and set up the extension, then we demonstrate using the extension in a sample use case. To learn more about how to build and scale generative AI applications, refer to Transform your business with generative AI.

APIs 117

APIs Scripts Accountability Entertainment 117

Interaction Metrics

MARCH 27, 2025

Use real conversations, not scripts, to empathize genuinely: Genuine conversations build trust. A confusing or frustrating experience sends customers running to competitors, no matter how good your product is. Knowing your customers lifetime value helps you identify who your most profitable customers areand how to keep them happy.

Customer retention 62

Customer retention Metrics Surveys Advertising 62

Beyond Philosophy

MARCH 13, 2017

Scripted jokes don’t go as well as natural and genuine banter that lets personalities shine. How do you use humor in your business? Join our Value-ology webinar on 30th March 2017 to learn how to create and deliver best value for your customers. If you liked this post, you might also enjoy: How to Succeed at Your New Job.

Scripts 313

Scripts Consulting Consulting Customer Experience 313

NobelBiz

SEPTEMBER 3, 2024

In this article, we’ll be discussing how to measure call center productivity, common causes of low productivity, and methods to boost efficiency in your call center. How to Calculate Call Center Productivity? Check it out The post How To Increase Call Center Productivity? That said, you must calculate it correctly, first.

Call Center 98

Call Center Morale First call resolution Abandon Call 98

Callminer

JULY 30, 2020

A strong call center rep knows how to deliver both. Most of the time, people do not know how to express displeasure pleasantly. While sticking to set scripts can be helpful, being genuinely concerned with solving customer concerns helps customers feel valued. If you’re unsure how to respond, say “Thank you” and move on.

Call Center 265

Call Center Customer Service Scripts Coaching 265