Beyond Philosophy
OCTOBER 11, 2024
In this episode, we tackle a common problem many businesses face: how to get more actionable customer feedback. He suggests that feedback should be short and simple to encourage participation, using tools like micro-surveys (e.g., quick emoji selections). Waterton also explains the difference between feedback and reviews.
ShepHyken
DECEMBER 17, 2024
Engaging customers through surveys and advisory boards (made up of customers) allows companies to understand their customers needs and generate new ideas. Customer surveys should be a two-way communication. ” “To prevent survey fatigue, it’s crucial to be smart about when and what we ask our customers.
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Callminer
MARCH 3, 2025
Knowing how to create CSAT surveys that customers want to respond to is important, but knowing how to uncover insights and intelligence from those surveys is equally important. Read more in our blog.
ShepHyken
JULY 23, 2021
Relying on one another builds trust and helps every team member learn how to achieve multipart goals with others. . For example, you can create tests and surveys with automated grading and also see visual reports that are easy to understand. Inspires Creativity via Discussion Forums and Feedback .
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
ShepHyken
JANUARY 15, 2021
Many important customer experience metrics can be measured in a quantitative way, and this will give a company a great overview of how its customer experience strategies are developing. Take a look at our brief guide on how to monitor customer experience to learn how to make changes that’ll benefit your customers, and your business.
Beyond Philosophy
SEPTEMBER 26, 2018
We discussed how to measure customer emotions on our recent podcast. Today we will discuss how to measure feelings, which feelings you should measure, and where and when you should measure them. How Do We Measure a Feeling? By that, I mean with a customer survey in the mail or online, etc.
Speaker: Carrie Melissa Jones Founder, Gather Community Consulting
On August 12th at 12 pm EDT, Carrie Melissa Jones will be sharing the importance of undertaking research whether you are preparing to launch your community or are planning a strategic pivot, and how it can impact cross-organizational value. Plan community-specific research.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
Speaker: Sam Hahn, VP of Technology & Technology Evangelist, eGain Corporation
However, only 4% of respondents said they had even deployed AI, let alone get business benefits from it, according to a Gartner survey. Want to know how to overcome these impediments, and succeed with AI in 2019? By the end of this webinar, you will know: How to overcome roadblocks to implementing artificial intelligence.
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Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty. Now the question is: how to get CX right?
Speaker: Adam Saad - Founder & CEO, Tech Stack Advising
On the other side of the world, another agent is conducting surveys and can’t seem to keep a caller on the line. At the end of this webinar, you will walk away with insights including: How to keep your company’s cultural message clear. How working in different environments can potentially affect agent engagement.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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