ShepHyken

NOVEMBER 22, 2017

The head of the service department mentioned I would be getting a survey emailed to me and asked if I would take a few minutes to complete it. Sure enough, a day later the email survey showed up in my inbox. I will always remember the first survey. So, I started the survey. I was tired with this survey.

Surveys 227

Surveys Feedback Customer Service Customer Experience 227

Lumoa

JANUARY 3, 2023

Surveys are one of the most useful tools out there for gathering quick feedback from customers, and understanding what motivates them. But with great power comes great responsibility – if you’re going to get the results you need to make critical business decisions, it’s important that your survey design is done well!

Best practices 157

Best practices Surveys Metrics Construction 157

ProProfs Blog

AUGUST 28, 2020

Receiving customer feedback is not just about surveys and data collection. Sure, an online survey maker helps you create a survey and access the right distribution channels, but what next? . When the survey data comes back in, how do you use it for the benefit of different teams – sales, marketing, product, etc.?

Surveys 158

Surveys Feedback Marketing Sales 158

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. So, if you’re ready to transform your customer feedback into a driving force for positive change, dive into this article and learn how to make the most of your customer surveys!

Surveys 83

Surveys Feedback Banking Best practices 83

ProProfs Blog

JULY 30, 2020

Every brand focuses on trying to collect customer feedback through surveys and other similar means. While the customer may love to provide feedback to the brands they are associated with, the sheer number of surveys they encounter leads to survey fatigue, making it a significant problem. Why Embed Surveys on Your Website? .

Surveys 145

Surveys Feedback Marketing Customer Support 145

Beyond Philosophy

MARCH 1, 2024

Emily Davidson wanted to know how to determine the value of her Customer Experience initiatives, a challenge many in the field face. Emotions drive customer behavior, influencing actions beyond what survey responses might indicate. So, she asked us—and we were glad to tell her.

Customer emotions 221

Customer emotions Surveys Customer Experience Management 221

HelpCrunch

JANUARY 6, 2023

The post How to Create Live Chat Survey Questions to Improve Customer Service appeared first on HelpCrunch blog. In a world where customer experience is everything, brands must continually strive to make their services as customer centric as they can be.

Surveys 127

Surveys Customer Service Customer centricity Customer Experience 127

ProProfs Blog

OCTOBER 23, 2020

When was the last time you created a survey but had second thoughts regarding the inclusion of demographic questions? Even if the survey promises to keep it anonymous, we still have our inhibitions. A demographic survey question is all about getting that sensitive personal information to understand your customer base.

Surveys 151

Surveys Transportation Education Marketing 151

ProProfs Blog

OCTOBER 30, 2020

The answer lies in the return to work survey to gauge employee preparedness to resume work from office. This blog gives you a thorough understanding of: What is a return to the work survey and its importance. Top 9 questions to include in your return to work survey. When to ask the survey questions?

Surveys 153

Surveys Transportation Government Management 153

Tethr

NOVEMBER 9, 2023

Learn about the biggest customer survey limitations and how businesses are overcoming them with AI.

Surveys 103

Surveys 103

Fonolo

MAY 27, 2021

Measuring engagement through surveys allows for employees to feel heard. That’s why agent engagement surveys are so important. What is the Purpose of an Agent Engagement Survey? Agent engagement surveys help you reach the end goals of better profits and agent performance. Best Practices for Agent Engagement Surveys.

Call Center 136

Call Center Surveys Coaching Best practices 136

delighted

APRIL 1, 2024

One way to measure attendee satisfaction is by surveying them after the event with the right post-event survey questions. Keep reading to learn how to effectively capture the attendee experience with post-event surveys. In this post, we’ll cover: What is a post-event survey? Why send post-event surveys?

Surveys 97

Surveys Feedback Best practices Construction 97

ProProfs Blog

JULY 30, 2021

As a survey creator, it is natural for you to expect encouraging and reliable responses to your surveys. With an enhanced survey response rate, the chances of collecting accurate data increases. But unfortunately, not all surveys are error free. Survey bias can be reduced with careful research and planning.

Surveys 78

Surveys Morale Feedback Journey mapping 78

delighted

MAY 1, 2024

To glean these insights, you need to understand what an onboarding survey is, why it is important, which onboarding survey questions to ask, and the best practices for onboarding new employees. What is an onboarding survey? Why are onboarding surveys important? Determine your ROI: Recruiting new employees can be costly.

Surveys 65

Surveys Employee engagement Best practices Feedback 65

Lumoa

APRIL 22, 2020

Conducting B2B customer surveys is for many a struggle. There are two major problems that B2B surveys often experience; not able to collect enough responses and hard to act on the feedback. Learn how to overcome these typical B2B survey problems. Feed generated with FetchRSS )

B2B 135

B2B Surveys Feedback 135

delighted

APRIL 19, 2023

Online survey distribution methods (think email, link, and website surveys) get great response rates and garner high-quality feedback for two reasons: they’re user-friendly and timed to catch folks while their experience is still fresh. New to QR code surveys, or need a refresher? What is a QR code survey?

Surveys 86

Surveys Feedback Best practices Marketing 86

Fonolo

AUGUST 25, 2020

There are many ways you can listen and learn how customers perceive your brand, but the easiest way is to simply ask them! Creating a consumer perception survey is the first step — here’s everything you need to know so you can find out what customers really think of your brand. What’s the point of your customer perception survey?

Surveys 119

Surveys Brand ambassadors Feedback Best practices 119

JustCall

AUGUST 1, 2021

And a text survey helps you increase customer satisfaction by gathering feedback on questions that otherwise go unanswered. So, text surveys will get a higher response rate than any other method like email. So, here we bring all answers to your queries in this comprehensive blog post on text surveys. What is a Text Survey?

Surveys 98

Surveys Real estate Feedback Customer retention 98

ShepHyken

SEPTEMBER 7, 2023

How to train new CX processes Refining your current CX processes and training your team is crucial for developing a more customer-centric team culture and building a well-oiled machine. Feedback collection and analysis Teach your team how to conduct surveys and interviews with customers.

Customer centricity 338

Customer centricity B2C Feedback Upselling 338

delighted

JANUARY 18, 2022

Have you ever been asked a question you weren’t sure how to answer? Now, picture your employees or customers in that very situation when you survey them about their experience with your company. As a rule of thumb, you always want to avoid double-barreled survey questions in order to receive clear, concise, and pointed feedback.

Surveys 89

Surveys Feedback Chatbots Best practices 89

ShepHyken

AUGUST 18, 2017

This week we feature an article by Martha Brooke who writes about how to execute a customer satisfaction survey that gives you the data you need. Surveys can give you a lot of data that you can use to improve virtually any part of your organization. – Shep Hyken. I know you get asked to take surveys all the time, because I do.

Surveys 203

Surveys Automotive Advertising Enterprise 203

GetFeedback

JULY 1, 2019

Survey reporting isn’t a prescribed formula. How to create a survey presentation. Your survey presentation should deliver need-to-know information in an engaging and informative way. After conducting a survey, it’s easy to get wrapped up in data sets and percentages. To accomplish this, here are some tips: .

Surveys 87

Surveys Education Marketing Customer Service 87

Fonolo

MARCH 25, 2021

Satisfaction surveys are one of the best ways to gain insight into how you can improve your employee experience. This is one area of your business you don’t want to ignore — read to find out how you can create your own! How do I measure agent satisfaction? How does one quantify their employees’ experience?

Call Center 147

Call Center Surveys Agent burnout Contact Center 147

Callminer

NOVEMBER 12, 2019

Learning how to optimize your own surveys can help your business capture key information from customers consistently.

Surveys 207

Surveys 207

Lumoa

MARCH 3, 2021

In this article, you will learn how to calculate survey sample size to ensure statistically significant results. How to determine sample size Understand your dimensions General rules for sample size Conclusion What is a sample size? For example, you may be interested to know how Americans feel about a certain topic.

Surveys 83

Surveys Feedback Consulting Consulting 83

ProProfs Blog

JUNE 25, 2021

These are popup surveys in action! Organizations worldwide are increasingly using popup surveys to collect real time feedback from their website visitors or target audience. So, what makes it different from a normal longform survey? Unlike a normal survey, popup surveys appear at a predetermined time on the website.

Surveys 78

Surveys Feedback Chatbots Customer Support 78

JustCall

OCTOBER 17, 2023

If your company is not using automated survey tools to understand customer sentiments, you may be missing out on crucial insights that can improve and elevate your brand. Here’s why brands need survey automation to read their customers’ minds. To design powerful automated real-time surveys, brands can follow some of the tips below: 1.

Surveys 52

Surveys Feedback Metrics Construction 52

Customercount

APRIL 21, 2020

President Bob Kobek looks at the reasons why you might be getting low response rates to your surveys and suggests some small changes that can have a big impact. The post How to improve survey response rates appeared first on CustomerCount.

Surveys 86

Surveys Feedback Management 86

Interaction Metrics

AUGUST 8, 2023

Use our calculator to determine your own survey sample size. Plus, we provide a quick explainer on how to use sampling to improve your customer experience program and rein in fees. How can we get most of our customers to take our survey?” How is that possible? But here’s the truth. Not that confusing, right?

Surveys 62

Surveys Feedback Metrics Customer Experience 62

delighted

DECEMBER 5, 2022

Let’s take a look at the 4 ways to make the most out of a free survey program and capitalize on its infinite return on investment (ROI). Apply your branding to your survey. With free survey programs, you’ll often have limited options for branding your survey. message as the final part of the survey design.

Surveys 88

Surveys Feedback Best practices APIs 88

ProProfs Blog

FEBRUARY 28, 2020

For this, all you need to do is conduct a brand awareness survey! What Is a Brand Survey? A brand awareness survey helps you gauge how familiar your ideal customers are with your brand as compared to your competitors. The best part is these surveys can be created and shared online with tools like ProProfs Survey Maker. .

Surveys 143

Surveys Metrics Marketing B2B 143