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These are inbound contact centers. These centers are the meat and bones of customer service, and the main objective is to respond to customer issues like service questions, inboundsales inquiries, order fulfillment, technical concerns, and general help desk matters. The multichannel contact center.
They use InteractiveVoiceResponse (IVR) in their call centers where customers can interact with the self-service menu by using speech recognition or dial entry features and get connected to the right operator who can solve all their queries.
In a Multichannel World Why Phone Support is Still Relevant? . Leverage InteractiveVoiceResponse (IVR). Leverage InteractiveVoiceResponse (IVR). Systems like the IVR can put you years ahead in the support race in comparison to your competitors. Table of Contents [ Hide ].
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