Inbound sales Multi-channel support Sales 
Global Response
FEBRUARY 13, 2022
Can focus on customer service, technical support, and/or marketing/sales. May be either inbound or outbound , or both. Some call centers may also provide some multi-channel support, such as email, social media, web chat or other capabilities. Need multilingual customer support? Types of call centers.
ProProfs Blog
JULY 29, 2020
While one agent might be great with inbound sales, the other might have technical expertise for resolving complex issues. The Journey From Single Channel to Multi-Channel Support . However, it is also true that a whopping 60% of customers prefer other channels.
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