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QCS has 70+ employees working on behalf of this client on a daily basis, including outboundsales, inboundsales, inbound customer service and inboundtechnicalsupport. Employees are segmented based on their skillset and strengths.
Customer service is one of the main goals of an inbound call center, and may take the form of updating account details, initiating returns, listening to (and solving for) customer concerns or feedback, or answering other questions or concerns from current customers. Product or technicalsupport. Inboundsales or upgrades.
Quality Contact Solutions has years of experience with B2B outboundsales, inboundsales & support, lead generation, technicalsupport and so much more. With so many factors and variables, it’s best to have a conversation to truly dial in the business objectives and requirements.
Initially assign them some particular role You need to clearly define and share your customer support roles in your outsourcing plan and let them perform some of the responsibilities. This way they will develop a deep understanding of different tasks which will result in a higher customer satisfaction level.
“Most call center service providers categorize their offerings into outbound and inbound calling services. Outbound is ideal for businesses that need assistance reaching customers. Inbound services provide customer assistance and technicalsupport for programs and software. High Value InboundSupport.
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