Quality Contact Solutions

JULY 19, 2018

QCS has 70+ employees working on behalf of this client on a daily basis, including outbound sales, inbound sales, inbound customer service and inbound technical support. Employees are segmented based on their skillset and strengths.

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

Global Response

FEBRUARY 13, 2022

Customer service is one of the main goals of an inbound call center, and may take the form of updating account details, initiating returns, listening to (and solving for) customer concerns or feedback, or answering other questions or concerns from current customers. Product or technical support. Inbound sales or upgrades.

Call Center 62

Call Center Telemarketing Technical Support outsourcing 62

Quality Contact Solutions

DECEMBER 31, 1969

Quality Contact Solutions has years of experience with B2B outbound sales, inbound sales & support, lead generation, technical support and so much more. With so many factors and variables, it’s best to have a conversation to truly dial in the business objectives and requirements.

Call Center 45

Call Center Telemarketing Outbound sales outsourcing 45

OctopusTech

SEPTEMBER 9, 2023

Initially assign them some particular role You need to clearly define and share your customer support roles in your outsourcing plan and let them perform some of the responsibilities. This way they will develop a deep understanding of different tasks which will result in a higher customer satisfaction level.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Callminer

OCTOBER 22, 2019

“Most call center service providers categorize their offerings into outbound and inbound calling services. Outbound is ideal for businesses that need assistance reaching customers. Inbound services provide customer assistance and technical support for programs and software. High Value Inbound Support.

Best practices 203

Best practices Call Center outsourcing Contact Center 203