Remove Inbound sales Remove Scripts Remove Workshop
article thumbnail

How to Use the CSAT Metric in Your CX Program

GetFeedback

Flip the script on your results and use that as a motivator. Use CSAT at key points in the sales process. After inbound sales calls, for example, prospects can share how satisfied they were with the conversation. That alone is a powerful way to use CSAT. FREE TOOL: CSAT CALCULATOR . Ways to use CSAT .

Metrics 109