Callminer

OCTOBER 11, 2018

It is the percentage of customer questions that could/should be handled in self-service by the customer. The best way for a company to improve upon this metric is to teach the customer how to access their self-service pages, such as checking their own order status. Osiris Parikh @CommonSenseEd.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Fonolo

MAY 4, 2021

Improve your self-service options. Forbes recently declared self-service technology a top priority for contact centers, which isn’t surprising considering the increased demand of all customer service channels during the pandemic. Invest in self-service features like chat, SMS, MMS, email, and website chatbots.

Contact Center 152

Contact Center Interactive Voice Response Call Center call center software 152

Tethr

JULY 26, 2021

Learn where self-service fails. How do you know when self-service fails, otherwise? Our customers have found that utilizing Tethr to monitor self-service interactions (that don’t involve an agent) enables them to better monitor and manage the efficiency of those channels. . Cultivate sales opportunities.

Analytics 111

Analytics Inbound sales Self service Contact Center 111

ProProfs Blog

FEBRUARY 7, 2020

However, customer support should never be seen as a touchpoint for inbound sales. On the other hand, customer service is an umbrella term that takes into account all types of customer interactions. Every business should have a self-service channel accessible by both their support team and clients. Knowledge Base.

Customer Support 160

Customer Support Surveys Inbound sales Construction 160

Global Response

JANUARY 23, 2023

Increase our inbound sales leads in 2023.” Increase our inbound sales leads by 30% in Q1 compared to Q1 of 2022.” 81% of customers say they want more self-service options available as less than a third of companies offer self-service options.

Customer Service 62

Customer Service outsourcing Self service Inbound sales 62

Tethr

NOVEMBER 1, 2018

A hurricane forecasted to make landfall soon can trigger inbound sales calls from people wanting to buy new policies or increase their existing coverage to protect their property. 2 Learn where self-service channels are failing.

Analytics 48

Analytics Self service Inbound sales Customer effort 48

JustCall

DECEMBER 7, 2022

Find out when to add sales to a self-service model. The next step in developing a sales strategy is learning when to add sales to a self-service model. The advent of eCommerce has revolutionized how people buy and sell goods and services. There are different ways to sell a product or service.

Sales 52

Sales Inbound sales Self service Outbound sales 52