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From essentials like average handle time to broader metrics such as call center servicelevels , there are dozens of metrics that call center leaders and QA teams must stay on top of, and they all provide visibility into some aspect of performance. But if there is a single sore point: it’s the often-ridiculous waittimes.
An inboundsales call center is an absolute necessity. Irrespective of the state of the phone calls, inbound call centers are an essential part of businesses today, providing a critical point of contact for customers to get support, make purchases, or get answers to their questions instantly.
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