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Generative AI understands context and relationships within the knowledge base to deliver personalized and accurate responses. Increasing the ability for citizens to access pertinent information in a self-service manner saves the department time and money, lessening the need for call center agent interaction.
This prevents stalled deals from invalid configurations created through buyer self-service channels. Quick quote turnaround made possible through automation paired with seamless order fulfillment and service increases perceived value. Cincom CPQ handles infinite complexity through flexible constraint rules and attribute models.
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