Call Center Management: Challenges, Strategies, Tips, and Best Practices
Hodusoft
JUNE 7, 2024
Tracking and Analyzing Performance Metrics Tracking and analyzing Key Performance Indicators (KPIs) like Average Handling Time ( AHT ), First Call Resolution ( FCR ), and Customer Satisfaction ( CSAT ), is vital for measuring call center effectiveness. It is an excellent way to assess call center operations and agent effectiveness.
Let's personalize your content