TeleDirect

DECEMBER 20, 2024

Does the call center comply with industry regulations and standards? Compliance with industry standards like PCI (Payment Card Industry) and HIPAA (Health Insurance Portability and Accountability Act) is crucial, especially for businesses handling sensitive customer information.

Call Center 62

Call Center Outbound sales industry standards Analytics 62

Education Services Group

OCTOBER 15, 2020

Finally, a metric that tackles and mathematically pins down the complexity of actual product usage! What I saw throughout the day was something I have not seen in previous online seminars. Breadth, depth, and frequency represent the trifecta of PES, and the way Pendo Founder and CEO Todd Olson broke it down simply made sense.

Best practices 105

Best practices industry standards Customer centricity Sales 105

aircall

MARCH 1, 2021

Although what defines “good” customer service may vary from business to business, there are industry standards that you can use as a benchmark. An example of this could be a design thinking seminar. Make the most of your call center metrics to identify opportunities for growth or cost savings in the future.

Customer Experience 62

Customer Experience Customer Service Call Center First call resolution 62