CX Global Media
MAY 24, 2018
The unfortunate industry standard has been that an immense burden is placed on individual supervisors to find their own way to success – quickly.” – Click to Tweet. Thankfully, Adrianna had the rare internal strength to do just that. .” – Click to Tweet.
Fonolo
JUNE 9, 2020
Gathering feedback from customers has become an industry standard for contact centers. This is great for team morale and lets them know what they’re doing well so they can continue the trend. TIP: When implementing new processes or standards, ensure that expectations are clear among your agents. Customer Satisfaction.
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CSM Magazine
DECEMBER 4, 2023
As businesses increasingly prioritize the incorporation of environmental, social, and governance (ESG) initiatives into their daily operations, many executives are rightfully pondering not only the moral implications of responsible ESG practices but – perhaps more importantly – how to quantify their impact on corporate financial performance (CFP).
Outsource Consultants
AUGUST 9, 2021
Meanwhile, forcing employees to do more and more without relief creates lower employee morale, lower operational efficiency, and (ultimately) creates lower customer satisfaction and loyalty. But both processes are untenable from a business perspective, as overpaying stifles the businesses’ ability to grow. Higher NPS/CSAT.
Fonolo
OCTOBER 10, 2018
The moral of the story? Meeting the Industry Standard of Service Level. As brands like the Ritz-Carlton, Glossier and CASPER have demonstrated, this is an incredibly powerful way to grow. Strong customer service creates a win-win situation for both the consumer and the company. Call Center 101: The Golden Rules of SLAs.
Fonolo
OCTOBER 30, 2018
This can place a great deal of pressure on call center agents, so companies must find ways to keep their morale high. Meeting the Industry Standard of Service Level. So, how can companies make the most of these emerging trends in marketing? Call Center 101: The Golden Rules of SLAs. What’s Inside: SLAs in Nutshell.
Fonolo
MARCH 10, 2022
Lower customer service standard. Reduced employee morale. Since the call center industry is disproportionately affected by high attrition rates, we can see a few overarching, common reasons for turnover: Poor training. If your compensation is below the industry average, you can expect to lose some high-performing agents.
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