industry standards Multi-channel support Study 
TeleDirect
MARCH 9, 2025
Studies show that 60% of customers will abandon a brand after multiple bad experiences. Provide Multi-Channel Support Offer chat, email, SMS, and social media support alongside phone calls. Enhanced Brand Reputation Companies known for fast, reliable support build customer loyalty.
NobelBiz
NOVEMBER 26, 2024
Studies show that a 1% improvement in first-call resolution can lead to a 1% increase in customer satisfaction. Traditional support models react to problems after they occur. NobelBiz Omni+ excels in multi-channel support and helps businesses consolidate all communication channels into one intuitive interface.
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Cincom
JANUARY 30, 2025
A robust CCM solution should support omnichannel communication, ensuring you deliver a consistent, personalized experience across all touchpoints. How does the vendor plan to accommodate regulatory changes such as GDPR, HIPAA, or new industry standards? It should streamline customer communication and team collaboration.
Real Blue Sky
MARCH 6, 2023
In fact, according to one Deloitte study, the number of service leaders whose top priority was cost reduction will shrink by one-third. You may be supporting customers across multiple channels – from voice and chat to email and Messenger. Has training tools and systems in place that support and reward a learning organization.
Hodusoft
AUGUST 9, 2023
As per a study conducted by Clutch, more than one-fourth of small businesses surveyed outsource their customer service to BPOs (business process outsourcing organizations). But multi-tenant contact center software can enable organizations to log in to their BPOs’ portals and see live reports and data of agents. Outsource the rest.”
Real Blue Sky
MARCH 6, 2023
In fact, according to one Deloitte study, the number of service leaders whose top priority was cost reduction will shrink by one-third. You may be supporting customers across multiple channels – from voice and chat to email and Messenger. Has training tools and systems in place that support and reward a learning organization.
Real Blue Sky
MARCH 6, 2023
In fact, according to one Deloitte study, the number of service leaders whose top priority was cost reduction will shrink by one-third. You may be supporting customers across multiple channels – from voice and chat to email and Messenger. Has training tools and systems in place that support and reward a learning organization.
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