industry standards SaaS Upselling 
ChurnZero
NOVEMBER 26, 2024
This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on customer success hiring for SaaS and tech companies nationwide. Use industry-standard titles where possible. Avoid overly creative titles.
Amity
NOVEMBER 27, 2017
Gary’s background is in the wine industry, which got me thinking about the way we talk about Customer Success primarily in the context of the SaaS industry - understandably so, as this is where its roots lay. Pause for a moment and try to think of an industry where helping clients succeed doesn’t apply.
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Lumoa
FEBRUARY 9, 2023
upselling to the most loyal customers) Process changes (e.g. Compare your score to industry standards (by region, country, industry). Often, we relate the onboarding with SaaS companies, when talking about onboarding, but it’s not a necessity. To get started, check this detailed guide to SaaS onboarding.
Amity
AUGUST 17, 2017
Most SaaS tools have a free trial. Understand the industry standard outcomes that each of these roles drive, and how the company that you are interviewing for has aligned them. Upsell and renewal strategy - Did you own upsells and/or renewals? You should know this before you go in. How did you approach that?
Amity
AUGUST 17, 2017
Most SaaS tools have a free trial. Understand the industry standard outcomes that each of these roles drive, and how the company that you are interviewing for has aligned them. Upsell and renewal strategy - Did you own upsells and/or renewals? You should know this before you go in. How did you approach that?
aircall
MARCH 5, 2021
An online app marketplace brings all compatible software together—complete with descriptions and reviews— to help customers, prospects, teammates, and product partners alike benefit from SaaS integrations. As SaaS companies grow , they begin seeking out willing partners to build even more integrations using the public API.
Lumoa
MARCH 20, 2018
upselling to the most loyal customers) Process changes (e.g. Compare your score to industry standards (by region, country, industry). Often, we relate the onboarding with SaaS companies, when talking about onboarding, but it's not a necessity. In SaaS business, however, onboarding has become a very usual practice.
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