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What I saw throughout the day was something I have not seen in previous online seminars. He predicted that in the next 3-5 years, compensation between Customer Success and Sales will become close to equal. That is why I agree with Nick and think that the compensation between CS and Sales will even out in the coming years.
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In fact, you might be surprised to know that Thailand is one of the largest security markets in Southeast Asia with an estimated annual sales potential of over 300 million USD and a 30% projected growth rate for 2012.
Although what defines “good” customer service may vary from business to business, there are industrystandards that you can use as a benchmark. Empathy is crucial for building good customer service skills, because it helps your sales reps build a deeper connection with the customer. Defining Good Customer Service Skills.
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