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BIG RYG: Key Takeaways

Education Services Group

What I saw throughout the day was something I have not seen in previous online seminars. He predicted that in the next 3-5 years, compensation between Customer Success and Sales will become close to equal. That is why I agree with Nick and think that the compensation between CS and Sales will even out in the coming years.

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Top Questions to Ask Before Choosing a Call Center Service

TeleDirect

Does the call center comply with industry regulations and standards? Compliance with industry standards like PCI (Payment Card Industry) and HIPAA (Health Insurance Portability and Accountability Act) is crucial, especially for businesses handling sensitive customer information.

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Ten Examples of Client-Facing Roles

CSM Magazine

From customer service agents to sales professionals, there are many types of client-facing roles in the workforce. Below are 10 examples of client-facing roles that exist in various industries. Retail Sales Associate Retail sales associates assist customers in making purchases from stores or online services.

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Security Takes Center Stage at Secutech Thailand

Customer Interactions

In fact, you might be surprised to know that Thailand is one of the largest security markets in Southeast Asia with an estimated annual sales potential of over 300 million USD and a 30% projected growth rate for 2012.

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12 Customer Service Skills to Enhance the Customer Experience

aircall

Although what defines “good” customer service may vary from business to business, there are industry standards that you can use as a benchmark. Empathy is crucial for building good customer service skills, because it helps your sales reps build a deeper connection with the customer. Defining Good Customer Service Skills.