Outsource Consultants

OCTOBER 3, 2024

Quality Assurance and Compliance: Quality Standards: Inquire about the quality assurance measures implemented by Guatemalan call centers to ensure that they meet your standards for customer service excellence. Technical Support: Resolving technical issues for customers related to products or services.

Call Center 67

Call Center Bilingual agents outsourcing Government 67

JivoChat

AUGUST 27, 2023

Downtime can result in lost sales opportunities and damage your brand reputation. Consider the following aspects when implementing analytics: Comprehensive Data Collection: Implement a system that captures and analyzes data from various touchpoints, including website traffic, customer behavior, and sales conversions.

CRM 75

CRM Technical Support Analytics Enterprise 75

Global Response

DECEMBER 21, 2023

Be sure they have deep knowledge of the software, hardware and network requirements necessary to run your help desk, as well as skilled agents who are able to effectively provide Tier I technical support on your product. This can include phone, email, live chat, social media and/or text support for both Tier I and Tier II requests.

outsourcing 62

outsourcing Technical Support Service level Abandon rate 62

JustCall

SEPTEMBER 3, 2024

Support sales and marketing Businesses can use VoIP texting for promotional campaigns, sending text messages with special offers, discounts, or event invitations to potential customers. What level of technical support (e.g., phone, live chat) and training is provided?

voip 52

voip Multi-channel support Analytics CRM 52

Call Experts

JULY 27, 2023

At Call Experts, we routinely hit industry standards and have even received Platinum certification from our industry partner ATSI. In this blog, we will explore how contact centers have transformed the industry and discuss the key metrics that should be tracked to ensure continued customer satisfaction.

Call Center 52

Call Center Customer Service Multichannel Abandon rate 52

ChurnZero

OCTOBER 22, 2020

If your Sales team needed a CRM, you wouldn’t expect it to be built in-house – they’d purchase Salesforce. According to the report, “Customer Success Management (CSM) systems have a high benefit rating for companies that need to improve and automate post-sales processes, including onboarding, adoption, renewal processes, and churn mitigation.

CRM 59

CRM Customer retention Technology Best practices 59

aircall

JANUARY 16, 2023

Ooma’s prices are fairly mid-tier compared with industry standards, with a starting price of $19.95 Your phone solution needs to provide features that will enhance your customer-facing teams’ productivity by streamlining their processes and enabling faster and easier collaboration between different sales and support team members.

voip 62

voip Analytics call center software Technical Support 62

Hodusoft

JULY 16, 2021

The agents in a call center are known as customer service representatives, who handle customer inquiries, provide technical support and address customer service issues. Some call centers provide other services such as billing, reminder or payments due, sales and telemarketing phone calls. Auto dialer .

Contact center software 52

Contact center software Contact Center Call Center Interactive Voice Response 52

Real Blue Sky

MARCH 6, 2023

Rather than focus efforts and resources on contact center staffing & scheduling, telephony, and AI, and retaining your customers, your business should be freed up to focus on other areas of the business, like product development, sales, and other core activities to grow your business, stay competitive, and even disrupt your industry.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52

Real Blue Sky

MARCH 6, 2023

Rather than focus efforts and resources on contact center staffing & scheduling, telephony, and AI, and retaining your customers, your business should be freed up to focus on other areas of the business, like product development, sales, and other core activities to grow your business, stay competitive, and even disrupt your industry.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52

Hodusoft

JUNE 7, 2024

For customer service businesses, call/contact centers play an important role in driving sales, improving retention rates, delivering excellent customer service and ultimately enhancing their brand’s reach and achieving positive recognition. Omnichannel Experience Contemporary contact centers provide omnichannel experience.

Best practices 52

Best practices Call Center Omni-channel support Management 52

SmartKarrot

DECEMBER 2, 2020

Build the processes that enable the post-sale customer onboarding and engagement experience to be optimized. Create NPS scoring and exceed industry standards. Partner with the sales team to successfully create handover post-sale. Your role is a sales and client relationship role, not a technical support role.

Upselling 10

Upselling Best practices Enterprise Technical Support 10

SmartKarrot

FEBRUARY 19, 2021

Poor onboarding: Due to lack of optimized onboarding process or no dedicated personnel to direct it, how many customers churned during the first 30 to 60 days post sales. Most likely it would be much higher than your industry standard. What was the average time to value for these customers?

Upselling 10

Upselling outsourcing Technical Support industry standards 10

SmartKarrot

APRIL 17, 2023

Evaluate the chatbot’s support and maintenance: Evaluate the chatbot’s support and maintenance options, such as technical support, training, and updates. Choose a chatbot that offers robust support and maintenance options to ensure a seamless customer experience.

Chatbots 10

Chatbots Scripts Enterprise Education 10