Remove industry standards Remove Time management Remove Virtual Agent
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Contact Center Key Performance Indicators to Improve CX

Outsource Consultants

Optimize Average Handle Time (AHT) AHT measures the average time spent on a customer interaction, including talk time, hold time, and after-call work. Benchmark: Many organizations aim for an AHT of 480 seconds (8 minutes), depending on industry standards. Use AI-driven analytics to identify bottlenecks.

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What Is an AI Agent? Definition, Examples & Practical Applications

JustCall

Impact: Increased workplace productivity, fewer manual tasks, and better time management. Healthcare & patient engagement (Improving access to medical information and care) Virtual agents powered by artificial intelligence can help healthcare providers make patient communication faster and smoother.