industry standards Wait times Workshop 
Interaction Metrics
FEBRUARY 20, 2025
We also benchmark your NPS against industry standards, providing critical insights that show where you stand compared to competitors. Are they frustrated by long wait times? Run a correlation analysis to look at how NPS connects to key factors (like response times, product quality, or ease of use).
NobelBiz
APRIL 18, 2023
For instance, McKinsey.com found that using advanced real-time analytics: reduced average handle time by up to 40%, increased self-service containment rates by 5 to 20%, cut employee costs by up to $5 million, boost the conversion rate on service-to-sales calls by nearly 50%, all while improving customer satisfaction and employee engagement.
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NobelBiz
OCTOBER 1, 2024
This increased efficiency translates into shorter wait times for customers and a more productive workforce. Through ongoing training sessions, workshops, and access to learning resources, agents can be prepared for the set of skills that will make them productive and confident in their work.
NobelBiz
OCTOBER 1, 2024
This increased efficiency translates into shorter wait times for customers and a more productive workforce. Through ongoing training sessions, workshops, and access to learning resources, agents can be prepared for the set of skills that will make them productive and confident in their work.
aircall
MARCH 1, 2021
Although what defines “good” customer service may vary from business to business, there are industry standards that you can use as a benchmark. Median wait time gives you insight into the customer’s experience and lets you know if you are making the most of their time – something which is extremely valuable to every person!
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