Industry industry standards SaaS 
Nicereply
DECEMBER 17, 2024
SaaS companies accomplish this in a multitude of ways, from providing excellent customer service to ensuring their product meets user needs. One key metric that helps SaaS businesses gauge their success in these areas is the Customer Effort Score (CES). Product Usability SaaS platforms often involve intricate features and workflows.
Amity
NOVEMBER 27, 2017
Gary’s background is in the wine industry, which got me thinking about the way we talk about Customer Success primarily in the context of the SaaS industry - understandably so, as this is where its roots lay. Pause for a moment and try to think of an industry where helping clients succeed doesn’t apply.
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ChurnZero
NOVEMBER 26, 2024
This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on customer success hiring for SaaS and tech companies nationwide. Use industry-standard titles where possible. Avoid overly creative titles.
Outsource Consultants
MARCH 18, 2025
Ongoing training programs keep agents updated on product knowledge, customer service techniques, and the latest industry trends. This ensures that the chosen call center partner not only meets industry standards but excels in areas most critical to the client’s success. FAQs About Finding Call Center Services 1.
Call Design
NOVEMBER 4, 2021
WFM systems have been revamping to cater for shifting industry standards in how contact centres are servicing their agents and this overhaul has seen many backend changes happen over a short period of time. Maintenance. which all require some additional overhead and server costs.
ClientSuccess
SEPTEMBER 28, 2020
Customer success is a unique department within a SaaS organization. In the past few years, however, SaaS organizations – including executives, decision makers, and board members – have started to realize that a strong customer success department is critical to the long-term success of an organization.
Totango
FEBRUARY 12, 2025
The ZIRP days are no more companies across industries have been hit with increased churn, layoffs, consolidation of tech stacks, expense management, and an all-out push to be profitable and grow so theres a greater need to turn up the volume on CLG. Leading CS leaders took note. Now its a focus of GTM teams across the board.
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