Lumoa

FEBRUARY 20, 2018

Although customer experience management is a complex process, that differs in every company and industry, it can be adjusted to the same plan. Leaders in variety of business industries use NPS , which makes NPS a great benchmarking tool. Upsell to the promoters and introduce new/additional services and products.

Customer Experience 141

Customer Experience Customer centricity Feedback Metrics 141

Totango

OCTOBER 20, 2020

This industry-standard measurement centers around how likely your customers are to recommend your product to a peer. Anticipating which customers are viable candidates for upsell/cross-sell opportunities. Offering your clients features relevant to their industries and their usage patterns (e.g.

Customer Experience 90

Customer Experience Education Customer centricity Metrics 90

Fonolo

FEBRUARY 9, 2023

This metric is universally understood across the industry, and clearly conveys how quickly customer calls are answered by support agents. Whatever the story is, clearly we need to approach this “standard” with skepticism. In the world of contact center metrics, service level has always held a special place.

Service level 142

Service level Call Center Abandon rate Metrics 142

Call Experts

OCTOBER 5, 2023

Driving Revenue As explained by Contact Center Pipeline , effective call center agents can do more than just resolve issues; they can also upsell or cross-sell products and services, contributing to increased revenue. They help businesses maintain the necessary standards while delivering excellent customer service.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

Outsource Consultants

APRIL 2, 2025

Stronger brand protection in regulated or sensitive industries. Industry-Specific Knowledge and Expertise Call centers with specialized knowledge in your industry provide more accurate and efficient service. The ideal AHT varies by industry but generally falls between 5-7 minutes.

Call Center 67

Call Center First call resolution Average Handle Time outsourcing 67

Amity

NOVEMBER 27, 2017

Gary’s background is in the wine industry, which got me thinking about the way we talk about Customer Success primarily in the context of the SaaS industry - understandably so, as this is where its roots lay. Pause for a moment and try to think of an industry where helping clients succeed doesn’t apply.

SaaS 71

SaaS industry standards Upselling Education 71

Amity

AUGUST 17, 2017

Understand the industry standard outcomes that each of these roles drive, and how the company that you are interviewing for has aligned them. Upsell and renewal strategy - Did you own upsells and/or renewals? Step 4: Customer Success, Customer Support, and Account Management. How did you approach that?

Upselling 69

Upselling industry standards SaaS Accountability 69

Fonolo

JUNE 9, 2014

It gives the industry a universally understood way to talk about how quickly customer calls are answered by support agents. Whatever the story is, clearly we need to approach this “standard” with skepticism. The ’80/20 Rule’ is Just an Arbitrary Industry Standard.

Service level 96

Service level Call Center Abandon rate Metrics 96

Amity

AUGUST 17, 2017

Understand the industry standard outcomes that each of these roles drive, and how the company that you are interviewing for has aligned them. Upsell and renewal strategy - Did you own upsells and/or renewals? Step 4: Customer Success, Customer Support, and Account Management. How did you approach that?

Upselling 61

Upselling industry standards SaaS Accountability 61

JustCall

JULY 23, 2020

However, there's an industry benchmark based on which you can assess your performance. According to industry benchmark research, the average sales cycle length for B2B companies is 102 days ( source ). In order to check how you are performing according to industry standards, you need to calculate your sales cycle duration.

Sales 52

Sales Metrics Upselling Benchmark 52

Lumoa

FEBRUARY 9, 2023

upselling to the most loyal customers) Process changes (e.g. 7 industry experts weigh in by CX thought leaders and experts, “ The Value of Customer Experience, Quantified ” by Peter Kriss for HBR. Compare your score to industry standards (by region, country, industry).

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

TMP Direct

JULY 11, 2024

Signups and Test Drives We understand that the home improvement industry often involves high-value products that require customers to experience them first-hand. Our teams are trained to identify and capitalize on these opportunities, whether it’s upselling, cross-selling, or simply providing excellent customer service.

B2C 52

B2C B2B Sales Best practices 52

TMP Direct

JULY 11, 2024

Signups and Test Drives We understand that the home improvement industry often involves high-value products that require customers to experience them first-hand. Our teams are trained to identify and capitalize on these opportunities, whether it’s upselling, cross-selling, or simply providing excellent customer service.

B2C 52

B2C B2B Sales Best practices 52

Hodusoft

AUGUST 8, 2024

That’s part and parcel of every industry. But when it comes to the e-commerce industry, the sector faces some unusual challenges such as: 1. High Cart Abandonment This is a unique problem in the e-commerce industry. Upselling means selling higher-end variants of a product to customers. Every sector faces some challenges.

Call Center 52

Call Center call center software Abandon Call Upselling 52

Fonolo

JULY 5, 2023

Sometimes, public perception of a whole industry can change — we’ve seen this recently with dairy, cereals, and meat-free alternatives. How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. What industry do you work in?”

Surveys 104

Surveys Brand ambassadors Sales Advertising 104

Totango

OCTOBER 15, 2020

Covid-19 adds another complicating factor—a heightened risk of customer churn across a number of industries. The frameworks within CDPs are built to comply with these standards , ensuring organized data management.

Enterprise 63

Enterprise Surveys Feedback industry standards 63

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. Compare your score to industry standards (by region, country, industry). Now personalization is expected not only for retail businesses, but across all the industries, both B2B and B2C. Calculate the perfect score for your company.

Customer Experience 107

Customer Experience B2C Journey mapping B2B 107

Comm100

OCTOBER 30, 2020

It can also identify whether a customer is eligible for a promotional offer and upsell a deal automatically. Comm100 pairs natural language processing (NLP) with industry-leading functionality so that the bot can understand what a customer is trying to achieve and either help them to do it, or put them in touch with the best agent who can.

Chatbots 59

Chatbots Technology CRM industry standards 59

Comm100

JANUARY 29, 2021

It can also identify whether a customer is eligible for a promotional offer and upsell a deal automatically. Comm100 pairs natural language processing (NLP) with industry-leading functionality so that the bot can understand what a customer is trying to achieve and either help them to do it, or put them in touch with the best agent who can.

Chatbots 58

Chatbots Technology CRM industry standards 58

Education Services Group

JULY 29, 2020

Examples would be monthly product updates, quarterly newsletters, or upsell campaigns. Does your communication tool have functionality to send industry standard surveys like Customer Satisfaction (CSAT), Net Promoter Score (NPS), or Customer Effort Score (CES)? How are you incorporating surveys into your communications?

Marketing 52

Marketing industry standards Surveys Upselling 52

aircall

MARCH 5, 2021

Whether it’s cross-selling, upselling, asking for referrals, gauging satisfaction, or just keeping your brand front-of-mind. Learn from the industry standards in app stores. The voice ecosystem syncs call data across the platforms, making it easier for agents to access essential customer information and do their job well.

voip 62

voip SaaS Airlines Transportation 62

CSM Practice

OCTOBER 15, 2019

To do so, most organizations currently use industry standard CRM systems in combination with a marketing automation system. These attributes may be the client’s revenue band, size, region, industry, product usage level, or time since product deployment. 3. Optimize Business Capabilities.

Benchmark 40

Benchmark SaaS Journey mapping Customer centricity 40

Call Experts

APRIL 8, 2024

Driving Revenue As explained by Contact Center Pipeline , effective call center agents can do more than just resolve issues; they can also upsell or cross-sell products and services, contributing to increased revenue. They help businesses maintain the necessary standards while delivering excellent customer service.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

Balto

AUGUST 3, 2022

The most represented industries in our survey were Financial Services (13.3%), Technology (11.1%), and Manufacturing (10.5%). The least represented industries were Home Improvement and BPOs with less than 1% of respondents each, as well as Collections, Utilities, and Logistics with 1.1% of respondents each. Tenure & Position.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Vcaretec

AUGUST 8, 2023

Additionally, it's essential in several business-related industries, including manufacturing, third-party customer services, and training providers. In these situations, they take pleasure in providing better after-sales services than the industry standard or its main rivals.

outsourcing 52

outsourcing Customer Care Sales industry standards 52

Help Scout

JANUARY 14, 2019

Champion inclusivity and openness in the industry. To support their community, HubSpot’s team built out a prolific body of free content, a full curriculum of courses as well as certification programs that educate customers and raise industry standards. This deepened engagement may seem like an upsell, but it’s not.

Education 40

Education Banking Customer Support industry standards 40

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. Compare your score to industry standards (by region, country, industry). Now personalization is expected not only for retail businesses, but across all the industries, both B2B and B2C. Calculate the perfect score for your company.

Customer Experience 60

Customer Experience Journey mapping B2C B2B 60

SmartKarrot

DECEMBER 2, 2020

Create NPS scoring and exceed industry standards. Optimize cross-functional team communication to impact onboarding, engagement, renewal, and upsell outcomes. Also, partner with the Account Management team to successfully set up renewal and upsell opportunities.

Upselling 10

Upselling Best practices Enterprise Technical Support 10

SmartKarrot

FEBRUARY 9, 2024

Today, I am thrilled to share insights into the recent partnership between SmartKarrot and Quint, a collaboration that promises to reshape the landscape of customer success in the tech industry. Onboarding and Transition One of the framework’s cornerstones is onboarding and transition, addressing a common industry challenge.

Best practices 10

Best practices industry standards Customer retention Accountability 10

SmartKarrot

FEBRUARY 19, 2021

Upsell limitations: Calculate the bucket size of customers who qualify for upgrades or account expansion. Then calculate the number of actual upsells that have taken place in a specific duration, say a year. Most likely it would be much higher than your industry standard. Quote the figure in your slides. Wrapping Up.

Upselling 10

Upselling outsourcing Technical Support industry standards 10

SmartKarrot

APRIL 22, 2020

Leveraging high technical aptitude and in-depth industry knowledge, they provide excellent consulting and client service. They are a team of technical thought leaders, addressing complex business challenges with cutting-edge solutions. In Partnership with sales leaders, EM’s help clients incorporate technology into their strategy.

Best practices 10

Best practices Enterprise industry standards Accountability 10

SmartKarrot

MAY 21, 2021

Delivering and evaluating a wide range of online campaigns, creating good quality, creative content for digital media and your technical knowledge will include the latest versions of the industry-standard design and digital media software & content management.

industry standards 10

industry standards Upselling Metrics Enterprise 10

SmartKarrot

JANUARY 30, 2024

This information, coupled with an industry-standard framework known as the OGSM model (Objectives, Goals, Strategies, and Measurement), forms the basis of a success plan. Expanded Commercial Responsibilities: Customer success teams will be entrusted with renewals and upsells.

Management 10

Management Enterprise industry standards Analytics 10

SmartKarrot

JANUARY 30, 2024

This information, coupled with an industry-standard framework known as the OGSM model (Objectives, Goals, Strategies, and Measurement), forms the basis of a success plan. Expanded Commercial Responsibilities: Customer success teams will be entrusted with renewals and upsells.

Management 10

Management Enterprise industry standards Analytics 10

Cincom

MARCH 5, 2025

Industries across manufacturing, healthcare, technology, and financial services are leveraging CPQ to enhance efficiency, accuracy, and sales completion rate. Heres a structured overview of the top industries benefiting from CPQ automation and whats in the future for them. billion, growing at a CAGR of 12.3% from 2025 to 2030.

CRM 40

CRM Upselling Automotive Sales 40