Steve DiGioia

DECEMBER 5, 2016

Recently I had the pleasure of interviewing many leaders in the business world and customer service industry. Or, “If we outsourced this part of our operation, we could save some money on headcount. I am forever grateful to these industry titans for their willingness to share their expertise today. Our customers won’t notice.”

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Customer centricity Consulting Consulting Metrics 264

Outsource Consultants

DECEMBER 14, 2020

As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, and his thoughts as we usher in a new year. What surprised you the most about how the call center industry responded to uncertainty in 2020?

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Outsource Consultants

JANUARY 18, 2022

As we enter a new year, Outsource Consultants Founder & President Corey Kotlarz shares his thoughts on the state of the call center industry. Looking back on 2021, what surprised you the most about the state of the call center outsourcing industry? What are the biggest unknowns facing the industry right now?

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Call Center outsourcing Government Marketing 128

Outsource Consultants

MARCH 8, 2022

Many consumers have already noticed barren grocery store shelves and longer wait times in restaurants as service and supply chain industry positions remain unfilled. No industry is safe from rising labor costs, especially the contact center industry where a majority of employees are the heavily affected low-wage earners.

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Contact Center outsourcing Call Center Wait times 126

Fonolo

FEBRUARY 24, 2021

Outsourcing customer service can potentially save your business money while allowing you to focus on other areas of the business. In this guide, we’ll walk you through the reasons why businesses outsource their customer service strategies to call center companies. Reasons to Outsource Customer Service. Time Efficiency.

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Outsource Consultants

JANUARY 24, 2022

With the COVID-19 pandemic lurking in the shadows, we wrote an article about the changing BPO industry in the Philippines. Little did we know that the issues the outsourcing powerhouse was currently facing were about to be dwarfed by considerably larger obstacles. The Rise of the Casino Industry. So where do things stand now?

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Outsource Consultants

OCTOBER 13, 2020

The entire BPO industry has been turned upside down by COVID-related ramifications , and it’s a complex assessment of which regions are doing better than others. In short, The Philippines, the long-standing leader in offshore outsourcing, is facing some real hurdles to regaining full-service continuity and scale.

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The Northridge Group

AUGUST 23, 2022

To jumpstart improvement, a proven approach is to bring in outside Quality Monitoring experts who can objectively assess associate performance and offer honest, practical insights and recommendations for improvement – particularly if an outsourcer is providing customer service agents. Healthcare Quality Monitoring. A Success Story.

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Outsource Consultants

JULY 26, 2021

One of the biggest opportunities to emerge in 2021 is outsourcing specific business processes to trusted and skilled contact center providers. Why Is It Perfect Timing for Outsourcing? The Top Services to Outsource in 2021. Getting Started: Outsourcing Top Services with Expert Help.

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outsourcing Call Center Technical Support Contact Center 128

Beyond Philosophy

MAY 25, 2016

Unable to reach a compromise for the outsourcing and transfer of their jobs , employees from all parts of the organization walked off the job last month. Verizon wants to hire more non-union workers, reassign union workers for up to two months in another city, and outsource more capacity to call centers in the Philippines and Mexico.

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Wireless outsourcing Employee engagement Call Center 283

Outsource Consultants

MAY 4, 2022

As a celebration for May the 4th , a punny day celebrating everything Star Wars, Outsource Consultants has broken down how each of these four famous movie quotes relates to the BPO industry. Which quotes resonate most with your company and its outsourcing needs? May the Force be with you.” – Han Solo, A New Hope, 1977.

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Outsource Consultants

AUGUST 9, 2021

Why is 2021 the time for outsourcing? For business leaders, this effort to partner with a reliable BPO vendor frees them to focus on their expertise area, as they keep the things they’re best at in-house while outsourcing the rest to experts in that particular arena. . What Experts Say About Outsourcing for Growth.

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Outsource Consultants

NOVEMBER 17, 2021

The last 18 months put every industry on their heels — and many are just now coming to terms with how their work will be forever changed. From leaders, managers, and agents on down, the entire industry scrambled to transition to a work-from-home model. The BPO industry didn’t just weather the storm.

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outsourcing Call Center Employee engagement Consulting 119

OctopusTech

MARCH 14, 2022

Let’s elaborate the need for customer service outsourcing. Need for Outsourcing. Entrepreneurs who are concerned about the opportunities for the growth of their business should always consider outsourcing their work during holidays. Customer service outsourcing – Meaning.

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Outsource Consultants

OCTOBER 4, 2021

If customer service is a priority for your organization, this week is a perfect time to consider new ways you can improve customer service outsourcing. And don’t be fooled — businesses that outsource customer service are not dodging their responsibility to their customers, they’re embracing it. 2) Strategic Partnerships.

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Outsource Consultants

MARCH 28, 2023

Saint Louis Park, MN, March 28, 2023 – Outsource Consultants is once again honored to have made the fourth annual Financial Times ranking of The Americas’ Fastest-Growing Companies. Our mission is to provide companies a call center industry insider’s expertise without requiring them to exhaust their own time and resources.

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Outsource Consultants

MARCH 15, 2021

But for important business decisions – like selecting an outsource call center partner – it’s probably best to skip the excitement and stick to pragmatism. Many companies unintentionally mirror this model of including inferior options when they are searching for an outsource call center partner. Don’t search alone!

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outsourcing Call Center Consulting Consulting 121

CCNG

MARCH 13, 2024

Staffing Shortages in The Contact Center Won’t Go Away Without Action The hurdle our industry has faced repeatedly is staffing or the lack of staffing available. Staffing will continue to steer contact center strategies, prompting a serious investment in AI, automation, and outsourcing.

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Customer Experience outsourcing Contact Center Analytics 195

Transparent BPO

FEBRUARY 26, 2024

Award continues recognition of Transparent BPO as one of the world’s best outsourcing services providers Transparent BPO, a leading nearshore, and offshore contact center solutions provider is pleased to announce the company’s selection for The 2024 Global Outsourcing 100® by the International Association of Outsourcing Professionals® (IAOP®).

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outsourcing contact center solutions Contact Center Business Process Outsourcing 118

Outsource Consultants

OCTOBER 23, 2020

?Saint Louis Park, MN, October 23, 2020 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Paul Business Journal has named Outsource Consultants, a leader in outsource call center selection, to its 2020 Fast 50 list. Outsource Consultants is number 12 on the list. The Minneapolis/St.

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Outsource Consultants

FEBRUARY 28, 2023

SAINT LOUIS PARK, MN, February 28, 2023 – Outsource Consultants is excited to announce that we are a 2023 Inc. magazine today revealed that Outsource Consultants is ranked on its third annual Inc. Magazine’s Regionals Midwest list even more special,” says Outsource Consultants President Corey Kotlarz. Regionals Midwest honoree.

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Outsource Consultants

MARCH 15, 2022

Saint Louis Park, MN, March 15, 2022 – Outsource Consultants is excited to announce that we are a 2022 Inc. magazine today revealed that Outsource Consultants is No. About Outsource Consultants. We simplify the outsource call center search process for our clients, and we’ll do it at NO COST! Regionals Midwest honoree.

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Outsource Consultants

OCTOBER 29, 2021

Saint Louis Park, MN, October 29, 2021 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Outsource Consultants, a BPO advisory firm, has been named to the Minneapolis/St. This year, Outsource Consultants came in at number 14 after remarkable growth of 123%. About Outsource Consultants.

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Consulting Consulting outsourcing Call Center 126

ShepHyken

DECEMBER 24, 2021

Payment Card Industry Data Security Standard (PCI-DSS) is a security standard for businesses handling major credit cards that are aimed at reducing fraud. Outsourcing PCI Compliance Removes Responsibility: You are still required to hold customer address data, process returns, and chargebacks. What Is PCI-DSS Compliance? .

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Call Center outsourcing Banking Education 320

Outsource Consultants

JULY 25, 2023

As artificial intelligence has become a driving force for change in various industries, the call center industry is no exception. A variety of AI technologies are being integrated into the call center industry, from Interactive Voice Response systems to chatbots and AI-assisted agents.

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A Better Answer

SEPTEMBER 25, 2023

Outsourcing answering services has become a growing trend among companies seeking to enhance customer support while reducing operational costs. Understanding the financial advantages of outsourcing in the answering service industry is essential for businesses to make informed decisions that can positively impact their bottom line.

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Answering services outsourcing Customer Support 102

ShepHyken

OCTOBER 2, 2023

Top Takeaways: Outsourcing customer service and support functions can be an effective strategy for businesses, especially startups, to offload non-core tasks and focus on their core competencies. What are some strategies for retaining talent in the customer support industry?

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Customer Support outsourcing Upselling Customer retention 223

Fonolo

APRIL 1, 2021

Jeremy Watkin is a contact center industry leader with over two decades of experience. As President & Principal Analyst at COMMfusion , Blair provides analysis and consulting services to industry leaders and has authored many highly acclaimed studies on the subject. Watch the full video on YouTube ?. Jeremy Watkin. “If

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Customer Experience Contact Center Consulting Consulting 142

Callminer

DECEMBER 17, 2019

As industrial and economic globalization trends continue to develop in the world’s present market, the use of outsourced talent to accomplish a wide variety of tasks ranging from the rote and repeatable to the complex and mission-critical grows ever more ubiquitous. Mazareanu, Call center services industry in the U.S.

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Call Center outsourcing Contact Center Finance 207

Blueship Call Center

DECEMBER 30, 2024

Most companies these days provide high-quality customer interaction with the help of professional outsourcing call center companies. As more and more companies continue to outsource their core business operations, the demand for outsourcing grows exponentially, and hence changing the face of customer service.

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outsourcing Call Center Technical Support Healthcare 60

Real Blue Sky

MARCH 6, 2023

There are many reasons to consider whether to outsource your contact center. So, what naturally followed was a focus on simply reducing the costs of operating that cost – ah-hem, call – center, which was often accomplished through call center outsourcing. One brand using outsourcing to gain access to expertise is Airbnb.

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outsourcing Contact Center Real estate Business Process Outsourcing 98

HGS

JULY 12, 2017

In June 2017, HGS partnerships found golden success—receiving first-place recognition for Best Outsourcing Partnership and Best Use of Self-Service Technology at the 2017 Contact Center World Awards. “We Best Outsourcing Partnership. This is a key differentiator for us to compete in the industry.”. outsourcing.

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outsourcing contact center associations Self service industry standards 187

Vcaretec

JULY 18, 2023

It's a wise move to decide to call center outsourcing solutions so you can maintain your attention on what matters most—running your business! If you're not careful, outsourcing could cause you more problems than it's worth. Together, they can support the success of your outsourced project. Be Clear Clarity is crucial.

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TeleDirect

DECEMBER 24, 2024

Why Outsourcing Customer Support Saves Time and Money In today’s fast-paced business environment, providing exceptional customer support is no longer optionalit’s a necessity. This is where outsourcing customer support becomes a game-changer. Benefits of Outsourcing Customer Support 1.

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outsourcing Customer Support Healthcare Technical Support 62

Vcaretec

AUGUST 8, 2023

Outsourcing customer service is something that the majority of new business owners are wary of, and for good reason. However, good customer support outsourcing won't sacrifice quality and may, in many cases, enhance your service. Systems Integrator Verify the integration team at the outsourced firm is capable.

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ShepHyken

AUGUST 27, 2021

This is where many leading companies outsource the requirements of technical support for customers to a reputed service provider to provide an excellent experience. To understand the pulse of an industry and to generate customer satisfaction, customer experience is the prime tool to focus on. Bottom line .

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Customer Experience Technical Support Finance Customer advocacy 406

AnomalySquared

AUGUST 4, 2023

One effective approach that has gained significant traction in recent years is B2B Sales Outsourcing and call center lead qualification. In this blog post, we will explore the benefits and considerations of outsourcing B2B sales calling and how it can help companies gain a competitive edge in their industry.

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