ShepHyken
JANUARY 14, 2025
Why is meeting or exceeding customer expectations important in the hospitality industry? How do personal interactions complement technology in creating a seamless customer service experience? How can AI be leveraged to provide personalized customer service interactions? Quotes: “Customers crave experience over amenities.
ShepHyken
NOVEMBER 21, 2023
For example, for whatever reason, they can’t reach their manager or peers, they can interact with the AI-enabled knowledge base and get the answers they need. Organizations need to focus on personalization and customer control in self-service experiences. They no longer compare us to other companies in our industry.
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CCNG
APRIL 3, 2025
Todays customers are expecting more than just fast servicethey demand personalized, proactive, and seamless interactions across every touchpoint. Leading companies are leveraging AI to assist, not replace, human agentscreating a more efficient and personalized customer experience.
ShepHyken
APRIL 8, 2025
What lessons can businesses learn from the hospitality industry? Kindness can be the golden rule in any industry. But it takes a truly special person to understand real hospitality and connect person to person.” Why is emotional connection important in business? Authentic leaders can transform a business.
Advertiser: Vanilla Forums
Many people think that self-service is a low-end experience and would much rather offer their customers “personalized attention.”. Get case studies of self-service platforms across industries. Self-Service can be a polarizing topic. But those in the know understand that self-service is, in fact, a white glove offering.
ShepHyken
OCTOBER 20, 2024
Personalization Done Right by Mark Abraham and David C. Spotify attributes a large part of its success to its personalized recommendations—its user base and revenues have both increased by 1,000% in the past decade to more than 600 million users and $14 billion, respectively. That is the epitome of successful relationship marketing.
CCNG
JANUARY 29, 2025
Personalized Access and Permissions: KMS tools provide flexible permission levels so teams or roles can access tailored information. Vicki Brackett is a contact center industry veteran, a long time CCNG member and regular contributor in member programs and events.
Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo
We have added 10's of millions of personal emails and mobile records. Basic search: Easily search using keywords, job title, location, industry, and more. Find and connect with the right talent to fill roles fast with these tools: More data!
Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA
By the end of this webinar, you will know: “Be the Person I Raised You to Be?” : How to enable your employees to thrive. Take the High Road” : When to walk away from legacy practices that have defined your industry. It’s what sets companies apart and earns people who gravitate to companies whose behaviors are congruent with their own.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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