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For example, for whatever reason, they can’t reach their manager or peers, they can interact with the AI-enabled knowledge base and get the answers they need. Organizations need to focus on personalization and customer control in self-service experiences. They no longer compare us to other companies in our industry.
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Many people think that self-service is a low-end experience and would much rather offer their customers “personalized attention.”. Get case studies of self-service platforms across industries. Self-Service can be a polarizing topic. But those in the know understand that self-service is, in fact, a white glove offering.
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and created entirely new standards for convenience and personalization. Are we challenging outdated assumptions about whats possible in our industry? With over two decades of experience, Justin has helped organizations across industries turn their CX strategies into powerful engines for growth. Think of Amazon.
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That can become a compliance challenge for industries like healthcare, financial services, insurance, and more. Cognigy is revolutionizing the customer service industry by providing a cutting-edge AI Agent platform for voice and chat. ” Thank you to CCNG member Cognigy for sharing these insights.
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He is also a published author, an accomplished leader, and a highly regarded Contact Center industry innovator. His personal creed is ‘Make a Promise, Keep a Promise’ and he applies it in both his personal and professional life. Top Takeaways: A customer gives us the gift of trust when they choose us. .”
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Ahearn’s background was in the insurance industry. So, Ahearn says that persuasion is about changing behavior to something the person probably would not do in the absence of your ask. Ahearn says where people make a mistake is by trying to get the other person to like them. You want them to go in and clean their room.
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