Industry Quality management Schedule adherence 
Calabrio
FEBRUARY 25, 2025
Key Features & Differentiators Unified suite: Calabrio ONE integrates WFM seamlessly with quality management, business intelligence, and more, all within a single, intuitive workforce engagement management platform. Strong industry expertise: Verint has deep expertise in the contact center industry.
Calabrio
MARCH 22, 2025
Aspects of Oversight and Optimization Contact center management, or call center management, is the strategic orchestration of all elements within a customer interaction hub to ensure optimal efficiency, customer satisfaction, and business outcomes. Managing Technology: The contemporary contact center is an increasingly digital place.
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Calabrio
FEBRUARY 7, 2025
Below, well take a look at these solutions and provide a comprehensive look at five top Verint alternatives and competitors in the workforce management space. The Verint platform offers a robust set of workforce engagement management features, with noted strengths in quality management and monitoring, analytics, and scheduling.
Playvox
FEBRUARY 27, 2023
Putting the customer at the center of decision making and operational improvements, CX leaders across the customer service industry are connecting their CRM with their workforce management systems more frequently to enable a 360 degree view of their business and their day-to-day operations.
Serenova
APRIL 19, 2020
While most of us have been in lockdown mode, healthcare, financial services and other “essential” industries have had to continue to operate and serve customers through their contact centers. The right quality assurance tools can make this assessment easier, keeping both agents and supervisors honest and accountable.
CSM Magazine
JANUARY 9, 2023
The collaboration enables Salesforce Service Cloud customers to more efficiently manage forecasting, scheduling, adherence, capacity planning and long-term scheduling within Salesforce Contact Center along with the ability to easily make changes in real-time, based on Playvox’s AI insights. About Salesforce.
Outsource Consultants
FEBRUARY 27, 2025
Predictive analytics tools forecast call volumes and optimize workforce management. This has resulted in improvements in schedule adherence and operational costs for many centers. Many centers also incorporate mindfulness training to help agents manage stress and maintain composure during challenging calls.
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